**** *********

Dr. 813-***-****

Mulberry, Fl. fftravis@hotmail.

***** ***

Ednan (Travis) Mosallam

Objective I am seeking a position with a growing, dynamic

company that wants to succeed. I want to

contribute my leadership and management skills in a

team environment where its members are valued,

encouraged, and rewarded for creating solutions and

increasing profit, and are motivated to strive for

excellence.

Experience July 27th, 2011 - Current

Lakeland, FL

General Manager - Promoted to Area Supervisor

5/2012

Brought on as GM of highest volume restaurant

trending 4.5 mil annual. Was promoted within 9

months of transition and training my replacement.

Started with 3 stores with over $8 million in sales

Currently oversee 4 stores now with over $11million

in sales

Assisted in opening 2 new stores and 2 rebuilds

Attended OTP3 class for training and lowered

Technology costs significantly through contract

prices and downtime for stores

Implemented SMX class and training program for the

company with the other supervisor. Class runs 10

weeks with a target of 10 MIT's per class. Along

with other supervisor we have trained and promoted

over 40 MIT's in the last 2 years

Held 8 classes to date 50% success rate thru

verification by supervisors

Conduct Monthly SOR's unannounced on my patch

Conduct RDM walkthrough's each week

Conduct mgmt. interviews and reference checks.

Candidates then complete a 1 - 3 day OJE within

stores for evaluation.

Conduct Servsafe course implementation and secure

tests for new and current managers

Conduct yearly Crew and Manager Surveys and

implement action plans for improvement.

Assisted in Tampa Co-Op All American competition

Conduct RFM updates

Hold weekly meetings with patch to review

Operations, Hiring, Training, RDM recaps with

goals, and motivate for better results

Hold monthly PNL meetings recapping company goals

and current status

Project monthly PNLs per company goal of beating LY

PAC

Update Company policies and implement as needed

with the changing times

Conduct monthly Cash Audits on stores

Currently oversee all technology repairs

Currently oversee Facilities Maintenance team of

two who clean all shake machines and PM and repair

all equipment within their training

2005 - 2011 Arch Restaurants' Inc.

Ft. Myers, Fl

Area Supervisor (3 Restaurant's)

Increased Sales 14.9% & Transactions 6.7% - 2006

Increased Sales 12.8% & Transactions 16.8% - 2007

Increased Sales 7.5% & Transactions 11.2% - 2008

Increased Sales 5.7% & Transactions 3.5% - 2009

Increased Sales 7.5% & Transactions 7.8% - 2010

Increased Sales 6.7% & Transactions 8.5% - 2011 YTD

Increased PAC from 27.2% 2005 to 32.1% - 2011 YTD

Decreased FOB from 5.9% 2005 to 3.9% - 2011 YTD

2011 O/O Review - Arch Restaurants approved for

Growth by meeting and/or exceeding McDonalds

standards in all areas

Increased Sales from 5.5 mil in 2005, to 8.8 mil

2011 trending

Constantly striving and improving Mystery Shop and

CSO Scores to 2011 YTD 92% MS, and 34% CSO

Assisted in Planning an Implementation of 3

Restaurant Rebuilds and Reimaging (2 - 4 wall

rebuilds, and 1 - Lobby Reimaging

Arch Restaurants - Lehigh McDonalds is the busiest

McDonalds in SW FL at 5 mil dollars in sales

Decreased Turnover from 218% - 2005 to 53.4% 2011

YTD

Increased staffing from 82 employees and 14

managers to now currently staffed over 153

Employees and 31 Managers for growth and 6 Mgr

Trainees

Assisted in 2 store upgrades from SS 2.7 to New Pos

6.5

OTP 2 Certified

HU Grad

OCC Certified (Operations Consultant)

MTO Certified (Managing the Organization)

SIO Certified (Shift into Overdrive)

RDM Training started

Built and installed 2 - 32 Video Camera

Surveillance Systems at my two full size

restaurants, and setup remote viewing access.

Implemented 2 full restaurant Tandem operations to

increase Sales and TC's

Played intricate part of the SW Coop Operations

Team by helping decide and implement SW FL Coop

Incentives, Contests, Qtrly meetings, and Store

Manager Communication to 54 restaurants.

Held ServSafe Classes on a regular basis for

Manager Trainees, and Re-Certification, with a 90%

Pass Rate

Held BSM Training Classes to prep and train manager

trainees for Corporation BSM Class

Oversaw and Checked all Managers PreReqs for 1005

completion for Corporation Classes

Updated Company policies to ensure restaurants were

in compliance with any law changes, minimum Wage

increases, etc.

Conducted Manager Interviews for possible manager

candidates for growth of the company and future

restaurants.

Conducted Market Shops to ensure pay rates and

benefits are appealing to future and current

employees

Updated and implemented price changes through RMS

recommendations with O/O approval

1998-2005 Casper McDonalds

Tampa, Fl

Store Manager

Increased sales from $2.4 million to $2.95 million

(2004)

Increased sales from $1.9 million to $2.48 million

(2003)

My store was the Manager Training Store and the

Product Training Store.

In 2002 and 2003 my store was 3rd place in sales

and customer count out of 51 stores.

Increased profit from 6th place to 3rd place out of

51 stores (2004).

Increased profit from 18th place to 6th place out

of 51 stores (2003).

Increased Mystery Shop scores from 28th place to

12th place out of 51 stores.

Came in 1st place in Restroom Cleanliness Shops

100%.

Store came in 7th place in yields (2004).

Store came in 12th place in yields (2003).

Promoted to Shift manager after starting within 3

months, worked my way up to Store Manager with in

my first 2 years.

In charge of inventory each month, watching and

balancing labor cost, balancing deposits, cash

draws, and the safe, scheduling, watching waste and

loss prevention, maintaining a clean and safe work

environment including building and grounds,

motivating staff to do the best job they can and

constantly following up with them. I was also in

charge of hiring and termination of all staff.

Supervised 4 other stores while Supervisor went on

trips and vacations.

Handled all Customer Complaints and resolved them

to a high level of customer service.

Promote the business at various events and seminars

throughout the community.

1999-1999 Americare Ambulance Tampa, Fl

EMT Responder/ Driver

Responded to intense emergency situations.

Summed up the situations and made decisions

according to highest priority and safety.

Documented all emergency calls.

Used all training and helped to train others.

1998-1999 Wal-Mart Distribution

Brooksville, Fl

Truck Loader & Emergency Responder

I was apart of Emergency Response team.

Loaded trucks for shipment to the stores.

Cross-trained to be a stock pitcher.

1997- 1998 Rooms To Go

Thonasasa, Fl

Truck Loader

Loaded trucks to deliver furniture to customers.

In charge of quality control and inspections.

In charge of using the most efficient space to

increase business sales.

1996 - 1997 J & R Enterprise

Dade City, Fl

General Manager

Managed Business functions.

Took care of building and grounds.

Purchased orders.

In charge of advertisement & customer relations.

Computer repairs.

Arranged and traveled all across the country to

promote business.

Education

ServSafe Certification: International Food Safety

Council, Chicago, IL

ServSafe Proctor Certified: International Food

Safety Council, Chicago, IL

Advanced Crew Class: Casper Company. Tampa, Fl

Area Manager Class: Casper Company, Tampa, Fl

Basic Shift Management Class: Casper Company,

Tampa, Fl

Advanced Shift Management Course: Caper Company,

Tampa, Fl

Restaurant Leadership Practices: Hamburger

University, Tampa, FL

Operations Consultant Course: Hamburger University,

Chicago, IL.

Software Skills Managing the organization: Hamburger University,

Chicago, IL.

OTP 2 Certified: Restaurant Technology Services LLC

OTP 3 Certified: Restaurant Technology Services LLC

Casper Systems Management Class: Casper Company,

Tampa, Fl

People, Restaurant, and Business Practice: Store

Manager Convention, Biloxi, Miss. And Los Vegas, NV

Emergency Medical Technician: State of Florida

Department of Health, and Pasco Hernando Community

College, Dade City, Fl

Emergency Response and Extrication of trapped

victims class: Pasco Fire Rescue, Pasco Hernando

Community College, Dade City, Fl

Professional Development of Emergency Medical

Services: Academy of Fire Science, Montour Falls,

NY

High degree of proficiency in MS Office Suite and

MS Works

Hyoco Software and Bluff Titler Software

proficiency for Digital Road signs

Assisted in implementing cable less systems in

McDonalds

Hobbies Build and repair computer systems

Awards 3rd place in sales and customer count

1st place for restroom cleanliness shops

References Professional and personal references provided upon

request.

Contact this candidate