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Customer Service Technician

Location:
Lawrenceville, GA
Posted:
May 16, 2014

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Resume:

Zackery Kyle Smallwood

*** ***** **** *****

Suwanee, GA 30024

770-***-****

acd5mf@r.postjobfree.com

OBJECTIVE

To gain employment with a company or institution that offers me a

consistently positive atmosphere to learn and implement new technologies

for the betterment of the organization.

EDUCATION

North Gwinnett High School, Suwanee, GA August 2006 - May

2010

Southern Polytechnic State University, Marietta, GA August

2010 - December 2011

Gwinnett Technical College, Lawrenceville, GA January

2012 - Present

Associates Degree in Information Security (expected July 2013)

Pursuing a Bachelors Degree in Information Technology

Relevant Courses: Introduction to Computers, Computer Concepts,

Introduction to LAN and WAN-D, Intro to WANs and Routing-Dual, Hardware

Install and Maintenance, Computer Networking Fundamentals, Security

Policies and Procedures, Information Security Fundamentals, Cisco Routing

Protocols and Concepts, Cisco LAN Switching & Wireless, Microsoft Server

Directory Services, Microsoft Server Infrastructure, SQL

Experience

Dave And Busters

Service Support, Server and Game Technician March 2010 -

Present

Provided superior guest service, friendliness, and restaurant cleanliness.

Promoted to Game Technician in charge of over 100 games and Bowling Center.

. Earned Team Member of the Month Award in November 2010

. Earned an excellent reputation for strong work ethic and reliability

. Elevated guest satisfaction by investigating and resolving customer

complaints

. Responsible for inventory, maintenance, and repair of games and

Bowling Center

Taco Mac

Host, Service Support and Server 2008-2010

Gained experience in a restaurant environment by providing excellent

customer service.

. Earned Employee of the Month Award several times

. Successfully earned exceeding approval of managers and higher

authorities within the company

. Earned multiple raises and promotions

. Trained other employees

Skills

. Strong work ethic

. Ability to grasp new concepts and ideas quickly

. Adaptable and exceedingly flexible

. Great problem solving skills

. Above average organizational skills

. Excellent computer skills and hardware knowledge

References available upon request



Contact this candidate