Rebecca Walker
Calgary, AB
acd5lk@r.postjobfree.com
PROFILE
A self motivated Chemical Engineer Technologist and 4th Class Power
Engineer with over 5 years experience as a lab technician including 1 year
experience as an lab coordinator in the Oil and Gas Industry. Experience
working with Fracturing, Acidizing and Cementing Engineers, in the field as
well as the office. Cooperatively worked on a number of patented cementing
blends and other proprietary company projects with engineers and other lab
technicians. Coordinated the proper delivery of lab samples to the proper
labs within the company, dealing with customer service, consultants and
engineers. Demonstrated ability to provide great communication, attention
to detail, and focused and compassionate about completing set goals.
Possess a strong customer service/sales background with over 4 years of
direct face to face and over the phone customer service experience in the
oil and gas and financial industry. Possessing a strong passion for
providing the best customer service and experience possible. Experience
with conflict resolution and escalation, trouble shooting, problem solving,
sales and leadership. I believe that every question deserves the best
answer possible
EMPLOYMENT HISTORY
July 2013- Present - Maternity Leave
Bridgewater Bank, Calgary AB Jan 2013 - July 2013
Customer Experience Specialist
. Work with clients over the phone to trouble shoot card problems and
provide solutions and support in a timely manner.
. Respond to messages and concerns and return calls to customers.
Deal with conflict resolution and escalate clients to appropriate channels.
. Work as a team with coworkers to maintain effective communication,
utilizing knowledge to come up with new ideas to more efficiently serve
clients and help solve issues.
. Deal with high volume of customer service calls in a timely manner.
. Up sell products to customers during phone conversations.
. Participate in high paced training programs in the company and weekly
face to face meetings with management.
. Help in training of new employees on the phone and computer systems.
Customer Service Representative
. Work with clients to meet their individual needs and solutions that
financially work in their best interest.
. Work as a team with coworkers to maintain effective communication, while
coming up with new ideas to assist clients with their requests and making
their experience desirable.
. Answer phone calls and follow through with daily administrative tasks in
the branch in a timely manner.
. Participate in mandatory and non-mandatory training through the company
to ensure required skills for employments were up-to-date.
. Held vault and other branch combinations which are needed to verify and
enter safes, treasury (where money is stored), and other extremely
important keys and documents of extreme importance.
. Attend and participate in daily and weekly staff meetings, to maintain a
clear understanding of policies and procedures.
. Meet and excel in making sales targets for MasterCard's, RRSP, account
openings, new mortgages and investments.
. Handle and count large amounts of cash and clearing items efficiently.
Halliburton Energy Services, Red Deer, AB 2007-2008
Lab Coordinator
. Planned, developed and implemented calibration schedules and calibration
on all required lab equipment.
. Worked with other lab technicians to keep the lab running clean and
smoothly utilizing effective communication skills.
. Communicated daily with internal customer service to have samples shipped
to the proper labs within the province, so proper testing could be
carried out.
. Guided monthly safety meetings, recorded minutes and documented it on the
system efficiently.
. Synchronized communication between Alberta labs and coordinated samples
and supplies to ensure cost and time management was maintained within
out labs.
. Evaluated and proofread hard copy lab results before they were sent to on
site engineers.
. Organized and ran daily huddles to ensure all proper testing was being
completed in a timely matter.
. Created and upheld inventory spread sheets for all three Alberta Labs
accurately and effectively.
. Ordered and kept track of all supplies in the three Alberta Labs, and
ensured proper supplies were sent to the labs.
. Participated in the writing and organization of Standard Operating
Procedures for lab equipment and 90-day training program for new
engineers and new QA/QC hires.
. Participated in side-by-side interviewing of new staff with manager.
Halliburton Energy Services, Red Deer, AB 2004 - 2007
Lab Technician I&II
. Worked as a team to provide around the clock support for field
operations.
. Conducted lab testing on lab prepared and field samples of fracturing
fluids, acids blends and cement blends.
. Analyzed test data and communicated results and findings to business
development and engineering groups.
. Worked independently while on call, sometimes requiring through the night
support for on-site engineers and customer service.
. Understood Word, Excel, Access, Outlook and Powerpoint computer programs
while analyzing and compiling engineering and lab reports utilizing
effective communication skills.
. Interpreted and analyzed job contracts and programs for fracturing,
cementing and acidizing jobs.
. Attended completion jobs on site with engineers to increase understanding
of field work.
. Maintained and recorded regular calibration of all lab equipment and sent
out equipment for repair.
. Attended required and non-required compliance training within the company
to maintain clear understanding of safety policies.
Fluid Life Corporation, Edmonton, AB 2002- 2004
Lab Technician
. Worked independently as lab technician in a QA/QC lab on the evening
shift, while attending school.
. Conducted daily routine QA/QC analysis of oil samples and interpreted
data to input into reports.
EDUCATION
Chemical Engineering Technology 2003
4th Class Power Engineering 2003
Northern Alberta Institute of Technology, Edmonton, AB
Related Courses
Mud School, Houston TX, Bairoid Training Center 2005
BBP (Behavioral Based Performance) Training (Halliburton) 2005
Cementing I, Halliburton 2005 2009
Tickets/Certificates
Emergency First Aid, Industry Level 1, St. John's Ambulance 2011
Collision Avoidance Course, Alberta Motor Association 2007
Skid Car Training, Alberta Motor Association 2007
Class 5 BC Drivers License and clean Abstract from AB&BC 1997
Computer /Office Skills
. Microsoft Office - Word / Excel / Access / PowerPoint
. SAP
. HSYS
. TSYS