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Customer Service Engineer

Location:
Calgary, AB, Canada
Posted:
May 16, 2014

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Resume:

Rebecca Walker

*** ********* ******* **

Calgary, AB

587-***-****

acd5lk@r.postjobfree.com

PROFILE

A self motivated Chemical Engineer Technologist and 4th Class Power

Engineer with over 5 years experience as a lab technician including 1 year

experience as an lab coordinator in the Oil and Gas Industry. Experience

working with Fracturing, Acidizing and Cementing Engineers, in the field as

well as the office. Cooperatively worked on a number of patented cementing

blends and other proprietary company projects with engineers and other lab

technicians. Coordinated the proper delivery of lab samples to the proper

labs within the company, dealing with customer service, consultants and

engineers. Demonstrated ability to provide great communication, attention

to detail, and focused and compassionate about completing set goals.

Possess a strong customer service/sales background with over 4 years of

direct face to face and over the phone customer service experience in the

oil and gas and financial industry. Possessing a strong passion for

providing the best customer service and experience possible. Experience

with conflict resolution and escalation, trouble shooting, problem solving,

sales and leadership. I believe that every question deserves the best

answer possible

EMPLOYMENT HISTORY

July 2013- Present - Maternity Leave

Bridgewater Bank, Calgary AB Jan 2013 - July 2013

Customer Experience Specialist

. Work with clients over the phone to trouble shoot card problems and

provide solutions and support in a timely manner.

. Respond to messages and concerns and return calls to customers.

Deal with conflict resolution and escalate clients to appropriate channels.

. Work as a team with coworkers to maintain effective communication,

utilizing knowledge to come up with new ideas to more efficiently serve

clients and help solve issues.

. Deal with high volume of customer service calls in a timely manner.

. Up sell products to customers during phone conversations.

. Participate in high paced training programs in the company and weekly

face to face meetings with management.

. Help in training of new employees on the phone and computer systems.

Customer Service Representative

. Work with clients to meet their individual needs and solutions that

financially work in their best interest.

. Work as a team with coworkers to maintain effective communication, while

coming up with new ideas to assist clients with their requests and making

their experience desirable.

. Answer phone calls and follow through with daily administrative tasks in

the branch in a timely manner.

. Participate in mandatory and non-mandatory training through the company

to ensure required skills for employments were up-to-date.

. Held vault and other branch combinations which are needed to verify and

enter safes, treasury (where money is stored), and other extremely

important keys and documents of extreme importance.

. Attend and participate in daily and weekly staff meetings, to maintain a

clear understanding of policies and procedures.

. Meet and excel in making sales targets for MasterCard's, RRSP, account

openings, new mortgages and investments.

. Handle and count large amounts of cash and clearing items efficiently.

Halliburton Energy Services, Red Deer, AB 2007-2008

Lab Coordinator

. Planned, developed and implemented calibration schedules and calibration

on all required lab equipment.

. Worked with other lab technicians to keep the lab running clean and

smoothly utilizing effective communication skills.

. Communicated daily with internal customer service to have samples shipped

to the proper labs within the province, so proper testing could be

carried out.

. Guided monthly safety meetings, recorded minutes and documented it on the

system efficiently.

. Synchronized communication between Alberta labs and coordinated samples

and supplies to ensure cost and time management was maintained within

out labs.

. Evaluated and proofread hard copy lab results before they were sent to on

site engineers.

. Organized and ran daily huddles to ensure all proper testing was being

completed in a timely matter.

. Created and upheld inventory spread sheets for all three Alberta Labs

accurately and effectively.

. Ordered and kept track of all supplies in the three Alberta Labs, and

ensured proper supplies were sent to the labs.

. Participated in the writing and organization of Standard Operating

Procedures for lab equipment and 90-day training program for new

engineers and new QA/QC hires.

. Participated in side-by-side interviewing of new staff with manager.

Halliburton Energy Services, Red Deer, AB 2004 - 2007

Lab Technician I&II

. Worked as a team to provide around the clock support for field

operations.

. Conducted lab testing on lab prepared and field samples of fracturing

fluids, acids blends and cement blends.

. Analyzed test data and communicated results and findings to business

development and engineering groups.

. Worked independently while on call, sometimes requiring through the night

support for on-site engineers and customer service.

. Understood Word, Excel, Access, Outlook and Powerpoint computer programs

while analyzing and compiling engineering and lab reports utilizing

effective communication skills.

. Interpreted and analyzed job contracts and programs for fracturing,

cementing and acidizing jobs.

. Attended completion jobs on site with engineers to increase understanding

of field work.

. Maintained and recorded regular calibration of all lab equipment and sent

out equipment for repair.

. Attended required and non-required compliance training within the company

to maintain clear understanding of safety policies.

Fluid Life Corporation, Edmonton, AB 2002- 2004

Lab Technician

. Worked independently as lab technician in a QA/QC lab on the evening

shift, while attending school.

. Conducted daily routine QA/QC analysis of oil samples and interpreted

data to input into reports.

EDUCATION

Chemical Engineering Technology 2003

4th Class Power Engineering 2003

Northern Alberta Institute of Technology, Edmonton, AB

Related Courses

Mud School, Houston TX, Bairoid Training Center 2005

BBP (Behavioral Based Performance) Training (Halliburton) 2005

Cementing I, Halliburton 2005 2009

Tickets/Certificates

Emergency First Aid, Industry Level 1, St. John's Ambulance 2011

Collision Avoidance Course, Alberta Motor Association 2007

Skid Car Training, Alberta Motor Association 2007

Class 5 BC Drivers License and clean Abstract from AB&BC 1997

Computer /Office Skills

. Microsoft Office - Word / Excel / Access / PowerPoint

. SAP

. HSYS

. TSYS



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