P H I L I P O. OKWEN I

A rlington, Texas, *****.

Cell: 469-***-****, 469-***-****. Email: acd5iz@r.postjobfree.com

C areer Goal: A good team player and leader seeking fulfillment from contributing his skills and wealth of experience to achieving

t he strategic goals of a productive organization.

P rofessional Certification

C isco Certified Network Associates (CCNA)

K EY ATTR IBU TES:

• A result driven, IT professional with Strong “hands-on” technical knowledge and skills in engineering, network administration

and support of information systems.

• I n-depth knowledge in implementation, analysis, troubleshooting and documentation of LAN/WAN network systems.

• Proven ability to lead and motivate teams to ensure success

• Excellent client contact skills; strong listening skills.

• Excellent written and verbal communication skills.

• Self-motivated with great organizational skills.

• Proficient in MS Office applications, AS400, HP Service Manager, knowledge of graphics and AutoCAD

• Extensive lead trainer experience in project management & developm ent.

EXPER I E NCE:

PEPSICO (NOC)

Network I nfrastructure Analyst ( Contract) Plano TX

2014- Present

• Liaisons with backline teams to onboard applications and infrastructure components

• Driving critical incident issues to t imely and satisfactory resolution

• Providing Level 1 and Level 2 software and hardware support

• Assists with resolving and documenting t rouble tickets

• Providing technical advice to customers.

• Using interaction and incident system to log, assign and escalate t ickets

• Troubleshooting and restoring technical services and equipment issues.

• Analyzes, identify and diagnose faults and systems using defined processes and tools

• Serves as the key interface with the backline support teams to prevent problems, facilitate problem resolution,

and provides overall outstanding customer services.

• Experience of Virtualization (Network, Servers and Storage)

• Experience with performing computer hardware and software break/fix.

Verizon Wireless

Network Repai r Bureau Tech (Contract) Southlake Tx 7/2013-

12/2013

• Experienced with analyzing and t roubleshooting wireless RF networks.

• Experienced with analyzing wireless voice and data related network issues.

• Experienced with t roubleshooting wireless technology device issues

• Experience with analyzing and t roubleshooting wireless network coverage issues.

• Experienced troubleshooting and resolving customer wireless service impacting issues.

• Experience with various t roubleshooting tools including Remedy ticketing

• Experienced with ticket handling, management and effective resolutions.

• Experienced with advocacy and satisfactory resolution of customer concerns and issues.

• Knowledge and experience with various vendor technologies including: Lucent, Nortel, Ericsson and Cisco.

• Knowledge of 1x/EVDO/LTE technology

N etwork Tech

North Lake College (Cisco T raining/Intern) Dallas TX July 2011- June 2013

• Experienced with Configuring Cisco Routers using RIP, EIGRP, OSPF, IGRP etc

• E xperienced with Configuring basic Cisco Switch operations with VLANS

• Experience with configuring and verifying WAN connections

• Redistribution of routing protocols and Frame-Relay configuration.

• I mplementation of TCP/IP & related Services-DHCP/DNS/WINS.

• Implementation of traffic filters using Standard and Extended access-lists.

• Experienced with Configuring workstations for IP based LAN's

• Experienced with implementation of security policies using ACL, & firewalls.

• Experienced with Verifying and Troubleshooting routers and inter-Switch operations with VLANs

Poly America

Grand P rai rie TX

Process Tech/Analyst 05/2008-09/2011

• Analyze and control the quality of production processes.

• Maintain product consistency with established specifications through continuous monitoring, quality checks

and laboratory analysis.

• Calibration of gauges, weight and perforation sensing devices.

• Troubleshooting molding, production processes and material issues.

• Calculation of adjustments needed to correct product quality as necessary .

• Inspection and monitoring of all equipment and production processes so that malfunction is quickly recognized

and fixed.

• Fixing Dart, Tear and Gauge problems.

• Setting die gaps and making die offset adjustments.

• Regular update and maintaining a data base of production parameters for process analysis

• Participate actively in the continuous improvement activities of quality of products.

• Monitor material handlers and provide support to ensure they perform proper set up of right material.

• Assist in supervising orderliness, cleanliness and safety of work environment.

• Perform any other duty in connection with the job assigned from time to time.

E D UCAT IO N:

Computer Network ing North Lake College, Dallas

B.Eng, Mech. Engr E nugu State University of Science and Technology

Enugu, Enugu State, Nigeria.

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