**** ***** ******, ********, ** *****•804-***-****•acd5id@r.postjobfree.com

Stacey Bolden

Professional Summary

Accomplished and energetic with a solid history of achievements in customer service and collections. Dedicated

to high levels of customer satisfaction.

Experience

August 2005-December Bank Of America Richmond, VA

2012

Customer Relationship Manager 03/11- 11/12

Manage 565 borrower accounts assign to myself

Kept in contact with mortgage holders daily while assisting with mortgage modifications

Educate on options to avoid foreclosure while maintaining quality control documentation

Customer Service Sales Specialist 05/10- 03/11

Assist customers with maintenance of their account

Trouble shoot all online banking issues

Open new checking, savings, line of credit, and credit cards accounts

Assist with resolution for irate customers

Senior Account Manager 08/08- 05/10

Manage delinquent credit card accounts 30-90 days past due

Schedule and obtain account payments

Set customers up on programs that will lower their interest rate and monthly payment if qualify

Provide quality and professional service to account holders

Customer Service Representative 08/05- 08/08

Educate and review how to keep up their accounts ( overdraft history)

Answer all customer questions pertaining to their accounts

Train and support newly hires associates

May 2004- May 2005 HCA Chesterfield, VA

Medical Insurance Claims Collector

.

Confer with hospitals and patients by telephone to collect payment for hospital service

Assist in rebilling of statements to hospital patients

Verify Medicaid and Medicare eligibility

January 2000-March 2004 First North American National Bank Glen Allen, VA

Account Management Representative

Locate and notify customers of delinquent accounts by mail and telephone

Schedule and obtain payments

Data input, skip tracing, payment negotiation

C

J

Contact this candidate