Elsa N. Lopez

**** *.*. ***** ******

Miami, Fla. 33165

786-***-**** - Cell

305-***-**** - Home

Email: acd5hw@r.postjobfree.com

Objective

To be a productive part of a team wherein customer service is a priority.

Summary of Qualifications

1 9 years experience in health, life, group and Medicare insurance sales

2 2 years experience in general sales

3 15 years experience working with attorneys as a paralegal in real estate, family

law, general litigation and automobile claims (plaintiff/ defendant work)

4 5 years experience in elementary teaching

5 Bilingual (English- Spanish)

6 Can confidently work in MS Word, MS Excel, MS Access, and MS Power Point ;

7 Good negotiation and communication skills

8 Self-starter and able to work under pressure

9 Extremely confident in client communication

Work Experience

December 2010 to Present: Medassist Solutions, a Firstsource Company- Account

Representative @ Baptist Hospital

Duties include visiting patients and assisting them with insurance needs, ie., medical assistance;

mcaid or other type of medical insurance (including disabililty)

which includes interviewing patient and qualifying them for a program to fit their needs; prepare

application and obtain documents necessary to process application, assist

with financial needs; Collector: visit patients to work with them on a deposit andpayment plan for

monies owed to the hospital for services rendered; work together

with insurance department in the collection of copayments and deductibles not met due by the

patient,

June 2010 - December 2010: Global Beauty Partners, Inc, - Account Manager ( temporary

position)

Duties include identifying potential beauty salons for service in our line of beauty products as well

as working with them to determine what services they required and obtained training in different

areas for them to have sufficient product knowledge in order to increment their sales. Networking

and following up on existing clients in order to expand the territory, provide service of our

products, including taking orders, processing orders,

Delivering orders and providing product knowledge to the client as part of the service.

2006 – 2010: Gateway Christian School – 1st Grade Teacher

Prepared lesson plans for the class, including math skills, English skills, bible lessons, reading

lessons, spelling skills. Prepared, tested and provided lessons to improve their learning and

supervised and graded all papers relevant to classroom learning.

Health insurance agent – self employed

Continued to provide services and quotations to my clients and new prospects inquiring as to

health, group and Medicare insurance coverage.

2005-2006: Care plus Health Plans

Visited clients who were interested in Medicare coverage and provided benefit information.

Completed application process, obtain required documents and acted as an agent for the

company in negotiation benefits and coverage.

1999-2005: Insurance Agent/broker- self employed

Worked closely with clients to obtain the best possible health, life, and dental insurance policy

suitable for their needs; worked closely with them to prepare and obtain proper documentation for

approval; obtained quotations from insurance companies as well as provided alternatives to best

service their needs; worked as a broker through companies such as Preferred Medical Plans;

Vista Health Plans, Neighborhood Health; and The Dardick Agency.

1991-1998: Krongold, Bass and Todd - Paralegal Assistant to Paul H. Bass, Esq.

Litigation paralegal for senior partner assisting with various types of litigation suits, including but

not limited to, marital law, civil, and general. Assisted with the entire process of the case from

opening file to filing suit, settlement negotiations, interpreting, drafting and completing documents

needed for court.

1980-1990: Law Offices of Rodriguez & Delgado

(1980-1985) Paralegal Assistant to Raul Delgado

Prepared contracts for sale and purchase of homes; made inquiries and obtained all pertinent

documents required for closing; prepared closing documents for clients; met with clients and

discussed all documents required and obtained signatures; participated with attorney in

completing closing; recorded documents and distributed checks after closing date .

(1985-1990) Paralegal Assistant to Joseph M. Rodriguez

Filed complaint against individuals and insurance companies for the compensation of benefits

and payments due to injuries sustained in automobile accidents. Revised file and obtained

medical records, accident records and prepared any documentation relevant to the suit action.

Participated closely with the attorney in settling the case and assisted attorney in meetings and

court hearings. Negotiated with opposing attorneys to settle claims and filed appropriate

documents to settle case.

Education

2001-2009 Miami Dade Community College, Miami, Florida

Associate in Science

2008 Nova Southwest University, Miami, Florida

CDA National Certificate and credits

1999 Department of Insurance, State of Florida

Health Insurance License 2-40

Other skills and certifications

10 Multiple sales trainings and seminars to improve quality of client

communication and service

11 Who’s who among American Teachers 2006

References

Excellent References Available Upon Request

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