Joi Taylor

Tuscaloosa, AL

acd53y@r.postjobfree.com - 205-***-****

WORK EXPERIENCE

Collection Associate

FIS Global - Northport, AL - October 2013 to Present

Responsibilities

• Establish effective payment plans with past due and over-limit credit/debit card accounts

• Responsible for routine account maintenance

• Place inbound and outbound calls through an auto dialer system to negotiate and collect past due or over-

limit credit/debit card accounts.

• Work with customers to negotiate a repayment arrangement

• Responsible for account research, including skip tracing, credit bureaus, and other systems

• Provide guidance and mentoring to less experienced Collections Representatives

Data Systems Associate

Community Service Programs of West AL, INC - Tuscaloosa, AL - June 2010 to June 2013

Responsibilities

• Analyzed data and generated Child Plus reports for senior management according to agency report schedule

• Extensive data entry related to delivery of services regarding Head Start students, families and staff

• Provided assistance to Head Start staff in areas of inputting data, running reports, and system/maintenance

routines

• Provided telephone/email support for proprietary database software package used by Head Start/Early Head

Start

• Assisted with the installation and configuration of Child Plus software

• Supervised the use of Child Plus reports to efficiently and effectively manage the delivery of services

Certified Nursing Assistant

Glen Haven Health and Rehabilitation - Northport, AL - May 2008 to November 2008

Responsibilities

• Administered bedside or personal care, such as ambulation or personal hygiene assistance.

• Prepared and maintained records of client progress and services performed, reporting changes in client

condition to manager or supervisor.

• Cared for individuals or families during periods of incapacitation, family disruption, or convalescence,

providing companionship, personal care, or help in adjusting to new lifestyles.

• Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of

registered nurses or physiotherapists.

• Participated in case reviews, to evaluate the client's needs and plan for continuing services.

EDUCATION

Diploma in General Studies

Central High School - Tuscaloosa, AL

1999 to 2003

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