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Business Analyst, Data Analyst

Location:
Everett, WA
Salary:
79,000
Posted:
May 17, 2014

Contact this candidate

Resume:

Scott Hufford

**** ***** ** **

Home: 425-***-****, Cell: 206-***-****

Snohomish, WA 98296 e-mail:

acd52k@r.postjobfree.com

OBJECTIVE

Goal oriented finance professional with national experience in business

process improvement and development, production support, product

management, matrix management, business and operational analysis. Business

Analysis expertise on complex multi-company, cross-departmental

assignments. Highly effective in developing and implementing cost

effective/highly productive policies and procedures

SUMMARY OF EXPERIENCE

. 10+ years business processes and operation analysis

. 8+ years financial systems software experience

. 10+ years production support

. 7+ years project management & methodology

. 3+ years product management

. 3+ years of reporting and analytics

EXPERIENCE

Bank of America

AVP, Operations Consultant

Seattle, WA

Home Loans Production, Quality & Performance Analytics

11/2009 - 7/2013

. Developed national KPI Scorecard for Manufacturing Quality

Performance. This includes: Production, Quality, Compliance/Audit,

Credit, pLPE, Headcount, Customer Experience Stats, Performance

Management Metrics

. Responsible for creation and analysis of various ADHOC reporting

(Production Metrics, KPI & pLPE, Headcount, Credit Quality,

Underwriting Authority, Compliance, Critical Bank Internal Audit

Metrics, Customer Experience stats, Action Plan, Pull Thru, Aged

Pipeline, Site Hierarchy, Staff Modeling, Forecasting & Trending)

. Developed reports using Teradata, MS SQL Server Reporting Services

(running queries) and MS Excel (i.e. formulas, pivot tables, vlookup,

append, charts, linking worksheets,)

. Performed analysis on source data & developed simple routines in SQL

Server to automate data flow from source systems to the reporting

layer

. Analyzed and troubleshoot reporting issues, ensures data accuracy and

timeliness, and provided interpretation and analysis of data for

executive management at regular intervals to guide strategic and

tactical business decisions

. Analysis of loan production metrics, root cause & behavioral

analysis, problem resolution of data integrity issues

. Provided production support to Quality Management team and direct

users out in the field with regards to data integrity related

questions of source data, calculations and metric translation, data

definitions

. Acted as an Offshore Liaison - management of the development of

monthly Quality decks (AOC, Regional), training, posting of source

data and making sure that Offshore resources meet target deliverable

dates as defined per SLA

. Developed monthly Production Quality Review Performance decks for

execs & directs with customized analytic findings

. Action Plan reporting - maintenance of monthly report for field to

manage overall improvements in production quality

. Strong interaction with executive management, middle management,

vendors, key business partners (e.g. business owners of projects)

through governance presentations, weekly project working sessions and

regular follow-ups

. Maintenance and support of SharePoint National Operations and Office

Visit routines survey and reporting

. Identification of business process changes, needs, gap analysis,

impact analysis, evaluation and making recommendations of new course

of action on related business and technology changes

. Experience with requirements, program design, specifications,

development & writing of business & functional requirements, process

maps and procedures

CB Richard Ellis - (Contractor Microsoft)

Redmond, WA

Business Systems Analyst, Commercial Property Management

10/2008-02/2009

. Provided on-site commercial real estate project account IT support

to client/customers (Microsoft)

. Acted as a liaison between the business and systems to develop and

implement approved business solutions

. Responsible for analyzing the business needs of the client (Microsoft)

Project Accounting software with respect to systems initiatives/issues

. Gathered, compiled and interpreted very complex accounting data from

project accounting software (SAP) to produce business requirements,

testing requirements for SIT and UAT, validated test results &

certified integrity of business solutions

JP Morgan Chase Bank (WaMu)

Strategic Development Analyst-Lead (AVP) Home Loans

Seattle, WA

Previous Positions held (Sr. Business Systems Analyst, Project Analyst)

06/1998-08/2008

. Performed ad hoc business analysis supporting large bank technology

projects for corporate credit risk management

. Responsible for analyzing the needs of the Home Loans business with

respect to systems initiatives/issues: (residential & consumer loan

origination, fulfillment, automated underwriting) systems

. Investigated and researched business process & system related issues,

defects and enhancements, working collaboratively with LOB, key

stakeholders and IT to develop and implement business solutions

. Daily interaction with senior level management on a daily basis to

develop & implement business line strategy, prioritization of credit

systems initiatives, provided management with data to recommend a

course of action

. Produced business requirements, gap & impact analysis, process maps,

program design, specifications, business rules, test strategies, test

plans, test scenarios, test scripts/cases, RTM and mock ups of data

necessary to conduct testing

. Facilitated and coordinated SIT and UAT, validated test results &

certified integrity of business solutions

. Implemented approved business solutions with regular maintenance

releases, completed production validation and acted as a liaison

between production support (Help Desk) & IT Dev to resolve system

related issues post implementation

. Acted as an SME, "go-to" person for Business Enablement with

identification of production issues, defects, enhancements, trends and

formulated a response

. Maintained relationships and drove issue resolution with leading

mortgage software vendors utilizing daily conference calls, meetings,

and service requests.

. Provided ongoing production support, answered questions, tracked

production related issues, worked with LOB to develop training

materials (QRG) and deliver training prior to production release

. Managed and maintained credit systems defects & enhancement log,

issues log and scheduled regular review with key stakeholders and

business groups

JP Morgan Chase Bank (WaMu)

Seattle, WA

Sr. Business Systems Analyst 05/2005-

10/2007

Consumer Deposit Product Management

. Managed & supported the deposit product portfolio, including marketing

initiatives that resulted new product development, maintenance of

existing products, fee income, worked on bank acquisition projects,

cross-sell, bank affinity, profitability, retention and/or product

development for their respective line of business

. Created strategic plan for LOB, which included portfolio growth,

performance, product development, pricing, customer experience, and

management of revenue and expense goals

. Responsible for analyzing the needs of the business (Consumer

Checking/Savings Products & Services) with respect to new product

launches/systems initiatives/issues;

. Responsible for summarizing competitive data and recommending course

of action of deposit portfolio, Including: Performance, Portfolio

growth, Net Interest Income, Deposit Fee Income, Product sales and

new product development

. Worked directly with external contacts, including vendors, affinity

partners, various marketing and Direct Mail providers

. Experience with gathering requirements, business analysis, program

design, specifications, development & writing of business requirements

supporting maintenance & new product launches

. Implementation of approved business solutions, support & trouble

shooting expertise on Bank Deposit applications (Hogan, VB, Siebel,

wamu.com and other vendor applications)

EDUCATION

California State University Monterey Bay

Seaside, CA

Working on BA, International and Global Studies

In-Process

. GPA 3.75

Moorpark College

Moorpark, CA

A.A, General Education, Concentration Anthropology, Graduated 1997

1/1992-6/95

. GPA 3.00

OTHER INFORMATION

. Computer & Software Skills: MS Word, Excel, Access, Project, Visio,

PowerPoint, Outlook, SQL Server Reporting Services, SAP, SAS, Test

Director, SharePoint, AS400, LOS systems, HTML, Mainframe, Primus,

Remedy, Roscoe

. Other Experiences: Project Management skills, PMLC and SDLC, Lean

Recognition and Awards

. Bank of America: Silver Star awards, June 2010 and September 2010.

Employee of the Quarter: 1st Quarter 2012

. WaMu: Multiple successful Project Completion Awards 2004, Employee of

the month 2007 & promoted to AVP



Contact this candidate