Scott Hufford
Home: 425-***-****, Cell: 206-***-****
Snohomish, WA 98296 e-mail:
acd52k@r.postjobfree.com
OBJECTIVE
Goal oriented finance professional with national experience in business
process improvement and development, production support, product
management, matrix management, business and operational analysis. Business
Analysis expertise on complex multi-company, cross-departmental
assignments. Highly effective in developing and implementing cost
effective/highly productive policies and procedures
SUMMARY OF EXPERIENCE
. 10+ years business processes and operation analysis
. 8+ years financial systems software experience
. 10+ years production support
. 7+ years project management & methodology
. 3+ years product management
. 3+ years of reporting and analytics
EXPERIENCE
Bank of America
AVP, Operations Consultant
Seattle, WA
Home Loans Production, Quality & Performance Analytics
11/2009 - 7/2013
. Developed national KPI Scorecard for Manufacturing Quality
Performance. This includes: Production, Quality, Compliance/Audit,
Credit, pLPE, Headcount, Customer Experience Stats, Performance
Management Metrics
. Responsible for creation and analysis of various ADHOC reporting
(Production Metrics, KPI & pLPE, Headcount, Credit Quality,
Underwriting Authority, Compliance, Critical Bank Internal Audit
Metrics, Customer Experience stats, Action Plan, Pull Thru, Aged
Pipeline, Site Hierarchy, Staff Modeling, Forecasting & Trending)
. Developed reports using Teradata, MS SQL Server Reporting Services
(running queries) and MS Excel (i.e. formulas, pivot tables, vlookup,
append, charts, linking worksheets,)
. Performed analysis on source data & developed simple routines in SQL
Server to automate data flow from source systems to the reporting
layer
. Analyzed and troubleshoot reporting issues, ensures data accuracy and
timeliness, and provided interpretation and analysis of data for
executive management at regular intervals to guide strategic and
tactical business decisions
. Analysis of loan production metrics, root cause & behavioral
analysis, problem resolution of data integrity issues
. Provided production support to Quality Management team and direct
users out in the field with regards to data integrity related
questions of source data, calculations and metric translation, data
definitions
. Acted as an Offshore Liaison - management of the development of
monthly Quality decks (AOC, Regional), training, posting of source
data and making sure that Offshore resources meet target deliverable
dates as defined per SLA
. Developed monthly Production Quality Review Performance decks for
execs & directs with customized analytic findings
. Action Plan reporting - maintenance of monthly report for field to
manage overall improvements in production quality
. Strong interaction with executive management, middle management,
vendors, key business partners (e.g. business owners of projects)
through governance presentations, weekly project working sessions and
regular follow-ups
. Maintenance and support of SharePoint National Operations and Office
Visit routines survey and reporting
. Identification of business process changes, needs, gap analysis,
impact analysis, evaluation and making recommendations of new course
of action on related business and technology changes
. Experience with requirements, program design, specifications,
development & writing of business & functional requirements, process
maps and procedures
CB Richard Ellis - (Contractor Microsoft)
Redmond, WA
Business Systems Analyst, Commercial Property Management
10/2008-02/2009
. Provided on-site commercial real estate project account IT support
to client/customers (Microsoft)
. Acted as a liaison between the business and systems to develop and
implement approved business solutions
. Responsible for analyzing the business needs of the client (Microsoft)
Project Accounting software with respect to systems initiatives/issues
. Gathered, compiled and interpreted very complex accounting data from
project accounting software (SAP) to produce business requirements,
testing requirements for SIT and UAT, validated test results &
certified integrity of business solutions
JP Morgan Chase Bank (WaMu)
Strategic Development Analyst-Lead (AVP) Home Loans
Seattle, WA
Previous Positions held (Sr. Business Systems Analyst, Project Analyst)
06/1998-08/2008
. Performed ad hoc business analysis supporting large bank technology
projects for corporate credit risk management
. Responsible for analyzing the needs of the Home Loans business with
respect to systems initiatives/issues: (residential & consumer loan
origination, fulfillment, automated underwriting) systems
. Investigated and researched business process & system related issues,
defects and enhancements, working collaboratively with LOB, key
stakeholders and IT to develop and implement business solutions
. Daily interaction with senior level management on a daily basis to
develop & implement business line strategy, prioritization of credit
systems initiatives, provided management with data to recommend a
course of action
. Produced business requirements, gap & impact analysis, process maps,
program design, specifications, business rules, test strategies, test
plans, test scenarios, test scripts/cases, RTM and mock ups of data
necessary to conduct testing
. Facilitated and coordinated SIT and UAT, validated test results &
certified integrity of business solutions
. Implemented approved business solutions with regular maintenance
releases, completed production validation and acted as a liaison
between production support (Help Desk) & IT Dev to resolve system
related issues post implementation
. Acted as an SME, "go-to" person for Business Enablement with
identification of production issues, defects, enhancements, trends and
formulated a response
. Maintained relationships and drove issue resolution with leading
mortgage software vendors utilizing daily conference calls, meetings,
and service requests.
. Provided ongoing production support, answered questions, tracked
production related issues, worked with LOB to develop training
materials (QRG) and deliver training prior to production release
. Managed and maintained credit systems defects & enhancement log,
issues log and scheduled regular review with key stakeholders and
business groups
JP Morgan Chase Bank (WaMu)
Seattle, WA
Sr. Business Systems Analyst 05/2005-
10/2007
Consumer Deposit Product Management
. Managed & supported the deposit product portfolio, including marketing
initiatives that resulted new product development, maintenance of
existing products, fee income, worked on bank acquisition projects,
cross-sell, bank affinity, profitability, retention and/or product
development for their respective line of business
. Created strategic plan for LOB, which included portfolio growth,
performance, product development, pricing, customer experience, and
management of revenue and expense goals
. Responsible for analyzing the needs of the business (Consumer
Checking/Savings Products & Services) with respect to new product
launches/systems initiatives/issues;
. Responsible for summarizing competitive data and recommending course
of action of deposit portfolio, Including: Performance, Portfolio
growth, Net Interest Income, Deposit Fee Income, Product sales and
new product development
. Worked directly with external contacts, including vendors, affinity
partners, various marketing and Direct Mail providers
. Experience with gathering requirements, business analysis, program
design, specifications, development & writing of business requirements
supporting maintenance & new product launches
. Implementation of approved business solutions, support & trouble
shooting expertise on Bank Deposit applications (Hogan, VB, Siebel,
wamu.com and other vendor applications)
EDUCATION
California State University Monterey Bay
Seaside, CA
Working on BA, International and Global Studies
In-Process
. GPA 3.75
Moorpark College
Moorpark, CA
A.A, General Education, Concentration Anthropology, Graduated 1997
1/1992-6/95
. GPA 3.00
OTHER INFORMATION
. Computer & Software Skills: MS Word, Excel, Access, Project, Visio,
PowerPoint, Outlook, SQL Server Reporting Services, SAP, SAS, Test
Director, SharePoint, AS400, LOS systems, HTML, Mainframe, Primus,
Remedy, Roscoe
. Other Experiences: Project Management skills, PMLC and SDLC, Lean
Recognition and Awards
. Bank of America: Silver Star awards, June 2010 and September 2010.
Employee of the Quarter: 1st Quarter 2012
. WaMu: Multiple successful Project Completion Awards 2004, Employee of
the month 2007 & promoted to AVP