Customer Service Manager
Resume:
Marilyn Faye Toliver
*** ******* ***** ******, ** 39648
601-***-**** (Home) 662-***-**** (Cell)
acd4rw@r.postjobfree.com
**** ********; Itawamba Community College, Tupelo, MS
Education
Associate of Applied Science Degree, Computer Information
Support Technology
Work Experience Assistant Store Manager
May 2013-Present Walmart, Baton Rouge, LA
Employment and Training of Store Personnel
Stocking, Shipping, and Receiving, Loading and Unloading Freight
Inventory Control and Management
Backroom Support
Controlled Shrink at .3% or less
Customer Service
Maintaining All Aspects of Store Operations
Payroll Management and P&L
Front-End Operations
Store Manager
April 2005-May 2013 Variety Stores Inc., McComb, MS
Employment and Training of Store Personnel and Multi-site operations
Stocking, Shipping, and Receiving, Loading and Unloading Freight
Inventory Control, Cycle Counts
Controlled Shrink at 1.2% or less
Managed a $2 Million Dollar Store
Customer Service
Maintaining All Aspects of Store Operations
Payroll Management and P&L
POS Conversions
Office/Internet Sales Manager
March 2003-February 2008 Dimarco Computer Consultants, Tupelo, MS
Managed 10 employees
Customer Service and Inventory Control
Payroll Management
Computer Setup, Troubleshooting, and Configurations
Software and hardware upgrades
Technical support
Assembler, Wirer, and Packager
April 2004-April 2005 Day-Brite Lighting, Tupelo, MS
Wired light fixtures for industrial and commercial businesses
Tested and inspected light fixtures
Packaged fixtures prior to shipping
Inventory Control Clerk
September 1999-February 2003 Stanley Doors, Tupelo, MS
Promoted from Glass Handler to Inventory Control Clerk
Keyed daily production for manufacturing departments
Participated on the Safety Committee to enforce safety procedures
Assisted the financial controller by maintaining a financial scorecard
Led the scrap reporting team
Assisted management by accurately reporting inventory
Completed appropriate paperwork for month-end close
Led the process to clear old return goods dating back over a year
Assisted Controller in consolidating over $2 million in obsolete inventory
Participated in cycle count teams and annual inventory control
Entered data into the BPCS (Business Planning Control System), RTC, and
Transportation Management System
Ensured that necessary Bill of Ladings were processed
Assisted the Quality Control Team
Shipping supervisor: Received and ship goods
Press Operator
May 1991-June 1999 Douglas and Lomason Inc. Cleveland, MS
Operated a press that fabricated chrome parts for automobiles
Assisted with Quality Control and Entered data into computer
Inspected the finished products prior to shipping
I am a strategic leader with a proven track record of advancing businesses and
producing tremendous growth through the powerful combination of sales and
Major Areas of
training. I have over 10 years of customer service skills focusing on the management
Concentration sector. I have very strong financial analysis skills relative to interpreting operating
statements and other financial reports, such as P&L and other management budgets
and inventory control.
Honors and Awards President’s and Dean’s List Scholar
ICC Alumni and Library Proctor
ICC Developmental English and English Comp 1 Tutor
Obtained a Career Readiness Certificate (Silver Certificate)
References
James Dimarco
Financial Controller
J.M. Smuckers Company
5500 Chef Menteur Hwy
New Orleans, LA 70126
acd4rw@r.postjobfree.com
Keith Dowler
District Manager
Sally’s Beauty Supply
Dallas, TX
Anthony Miller
OTR Driver
Swift Transportation
1213 South Canal Street
Tupelo, MS 38804
Contact this candidate