Alex Prince

Service Engineer - WACHTER NETWORK TECHNOLOGY

Pasadena, CA

acd4px@r.postjobfree.com - 818-***-****

Results-driven business professional with progressive experience and accomplishments as a strategic

Engineer.

Strong systems and broadcast engineering background gained at Fortune 500 companies. Proven ability to

develop,

support with hands on expertise in advanced video systems, automation, computer, network and router

systems. Highly

process oriented with the ability to identify problems and develop solutions that are both timely and cost

effective.

Experience hardware and software maintenance of systems, including installation, configuration,

management,

troubleshooting, and support of LIVE programming and Entertainment.

Industry experience includes Digital Cinema, NOC, Networking, Media Storage, Broadcast and System

engineering.

WORK EXPERIENCE

Service Engineer

WACHTER NETWORK TECHNOLOGY - 2010 to Present

Supported Sony Client 2010 - Present

Provides technology infrastructure and support to Sony Digital Cinema installation, automation, maintenance,

upgrade on software/hardware project.

Service Engineer

• Performed service visits nationwide to theatres for preventative maintenance which included hardware and

software upgrade and installation of Sony 2D/3D digital projectors

• Provided written reports to the customer and report service activities and closure of the service and

administrative reporting cycle via CRM or other databases.

• Tracked and ensured parts are returned from the client with the contractual obligations of warranty.

• Reduced the number of lost shows by quickly responding, analyzing and correcting problems proactively

during site visits.

• Trained and developed new Techs.

• Remote Access and NOC support. Provided 24X7 weekend and holiday support.

• Provided emergency service and recover systems to normal operation as quickly as possible.

Business Application Analyst

SONY ELECTRONICS - 2003 to 2009

Supported Walmart Client

• Responsible for providing System Support and implementation in Window, Linux OS. Tested and

implemented

system improvements for large retail customers in a 1000+ locations. Particular emphasis on Data Storage and

Disaster Recovery.

• Provided top-level NOC customer support for both remotely and on site.

• Remote Network support and configuration of NAS with Red Hat and Fedora OS.

• Successfully supported HP-UX, IBM AIX Blade on Linux/Unix platform and Window servers (Dell and IBM).

• Provided and implemented training and supported solutions to improve productivity and scale the operations

for faster access to critical information.

• Provided leadership and project managed critical assignments and tasks. Resulted in 100% on time execution

of projects deliverables and implementation.

SONY ELECTRONICS - Los Angeles, CA - 1996 to 2009

Manufactures of audio, video, communications and information technology for the consumer and professional

Markets.

Senior Service Engineer

SONY ELECTRONICS - 2001 to 2004

Successfully provided customer support for Sony Data Storage and Broadcast products, routers, high

definition

monitors, media systems and automation.

• Managed customer on call support and maintenance to TV stations and broadcast studios.

• Supported and maintained video servers automation for on-air signal designed by Sony to archival over

10,000

programs and commercials for satellite feeds at March Air Force Base.

160 S Hudson Ave # 411, PASADENA, CA 91101

acd4px@r.postjobfree.com 818-***-**** Cell

Hardware and Software Broadcast Service Engineer

SONY ELECTRONICS - 1996 to 2002

Supported DirecTV Client

• Provided onsite software and hardware service support on location at DirecTV facility in Long Beach.

• Maintained and supported HP-UX/UNIX with Alamar Automation for On-Air programs.

• Successfully supported and maintained digital and analog routers, video servers - Pinnacles, Grass Valley

Profile and Sony Equipment (Editors, Switchers, Digital effects, digital Betacam, monitors, encoders and

decoders).

• Installed and configured Grass Valley Profile video servers with RAID system. Lead point of contact and

project

lead. Worked closely with Grass Valley Engineers for debug and problem resolution.

• Installed and configured network on Servers. Rebuilt and restored corrupted system HD and rebuilt the

RAIDS.

• Installed and configured Brocade fiber switch for MPEG video transfers.

• Integrated Sony systems in an expansion of digital routers from 256X256 to 512X512. Successfully installed,

configured and tested system before broadcast to air.

Broadcast Service Engineer

DISNEY CHANNEL - Burbank, CA - 1994 to 1996

Successfully repaired and maintained VTR's, routing and control systems for Disney Television Channel.

• Operated On-Air programs and supported editing and avid systems.

• Managed daily production and supported uplinked On-Air programming for 24X7 schedules.

Engineer ing Manager- Post Production

MEDIA COPY INC - Culver City, CA - 1991 to 1994

Responsible for maintenance, expansion, configuration of head-end and system control.

• Successfully provided service and maintenance for broadcast and post -production equipment. Specialized

experience and expert knowledge with Router system

• Supported system head-end and router system and provided master tape for AFRTS programming for March

Air

Force Base.

• Successfully wired and installed turnkey routing and machine control rooms.

EDUCATION

Bachelor of Science

California State University - Fullerton, CA

Project Management

Caltech - Pasadena, CA

Glendale Community College - Glendale, CA

ADDITIONAL INFORMATION

TECHNICAL SKILLS/CERTIFICATIONS

Sony and Barco Digital Cinema Projectors Grass Valley Profile Servers w/Raid 5 System

Sony Video Servers and Automation CC&A Cisco Routers & Switches (in progress)

Digital Routers 64 and 32 frame 512X512 NAS Server, HP-UX 11.32

Sony Switchers and Editors Fiber, Brocade Switch, Pinnacle Video Servers

Sony HD Monitor 24" and 32" Unix/Linux Red Hat, Fedora, Suse & Ubuntu

TECHNICAL SKILLS

Linux - Unix (HP-UX, IBM-AIX) - Window Servers & AD, Backup & Restore Linux Platform, Training in Oracle

& SQL, Cisco Networking - Familiar with Perl and Shell - Familiar with Virtualization (VMware),

Video servers (Profile, Pinnacles, Sony), Familiar with MPEG Compression., NOC, Media and data storage

160 S Hudson Ave # 411, PASADENA, CA 91101

acd4px@r.postjobfree.com 818-***-**** Cell

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