Resume

Software Technician

Location:

Canada

Salary:

45000

Posted:

May 14, 2014

Contact this candidate

Resume:

Raymond Lagac

***** ******** ****** ******, ******* Ontario

Cellular 647-***-****/657-***-****

acd4o0@r.postjobfree.com

http://www.linkedin.com/pub/raymond-lagac%C3%A9/1a/3b3/b17

Summary:

. Overall 6 years as a Bilingual IT Support Technician/Network

Administrator which includes a year at Pareto Inc. two years at

Manulife Financial and three years at Warnex as the only onsite IT

Technician.

. Provided bilingual tier(level) 1, 2 and 3 supports, remotely and on-

site to desktop, laptop computers and servers as well as all printers.

. Also took care of the onsite and remote data backup and storage

devices.

. Throughout my career I have acquired a very good knowledge of

troubleshooting and maintaining computer networks.

. My responsibilities included providing support, installing new

hardware, repairing desktop and laptops, as well as printers and other

peripherals, imaging of PC's, network troubleshooting, software

installation. I also instructed users in Microsoft and other software

applications (office, acrobat adobe creative suites and in-house

software).

. Fully bilingual, English and French.

Technical Skills:

Experienced in administering network environments; map network drives;

installation of computer hardware and software applications; IT

procurement; hardware builds and troubleshooting; creating and updating

web pages; Blackberry Server configuration; backup and restore of smart

phones; Symantec back up and End Point Protection; VoIP telephones;

Wireless LAN; troubleshooting Windows Desktop/Server OS; VMware

vSphere/vCenter maintenance Microsoft Office suite; Windows terminal

server; VB Scripting; Windows XP,Vista, Windows 7 and windows 8;

experience with Server 2003,2005 and 2008 also Microsoft Dynamics GP;

active directory; Exchange server; OS X; Linux Red Hat and other flavor of

Linux; Office 2000-2003, 2007 and 2010; General devices for laptops and

computers; upgrading, restoration, repairing and maintaining pc's,

laptops(break/fix); Configure, repair and install printers; information

research & resource; Fixing network connections on network patch panels,

firewall; Configure and install wireless devices and mapping printers and

drives.

Professional Experience:

Canadian tire

November 2013 to January 2014

POS migration support for a large retail company

. Bilingual Supported for server cabling and server migration for over

500 store retail operation

. POS/SIS Server replacement)

. Existing servers are nearing the end of their useful life, and

replacing them now will mitigate the risk of failure of this critical

piece of hardware.

. In the initial phase, the two POS servers (primary and secondary) and the

SIS server will be replaced with two new IBM x3530 M4 Intel Xeon servers

(primary and secondary.)

. Work on migrating the Equity application from the iSeries (AS/400) onto

this server will occur in 2014-2015, thereby allowing the iSeries to be

eliminated

. Replacement of the servers will also include:

. Replacement of the current UPS units.

. Installation of a rack to house the new technology (if the store does not

have an existing rack which meets requirements and capacity)

. A general clean-up of the computer room and existing cabling will be done

if necessary for proper installation of new equipment.

. New servers will also provide space for Dealer Computer Environment,

should stores wish to make use of one.

Pareto Inc., Richmond Hill, Ontario

September 2012 to October 2013

Bilingual IT Technician/Jr. Network Administrator

Pareto Inc. is Marketing, Product placement, product survey, product sales

and promotion and In store Event Specialist company (similar to Crossmark).

Marketing Project

. Provided bilingual remote support for survey and product agents at

Shoppers Drug Mart using our in house software and linked with

shoppers POS (Point of Sale)

. Agents would need software/computer and network connection assistance

to do product placement/sales surveys, optimum card sign ups.

. Provided bilingual remote and phone support for Vonage sign up

campaigns in shopping malls throughout Canada using our SIM network

connected ASUS Eeepc netbook through the Rogers network

. Provided bilingual remote and phone support for credit and loyalty

card sales, agents using our ASUS Eeepc netbooks having connection

issues using our APN connection SIM cards through the Rogers network

. Provided bilingual remote and phone support for Molson product

placement agents using Panasonic Toughbook's and our in-house software

(pump)

. Responsible for providing bilingual Remote and phone support for

product placement agents Canada wide using Panasonic Toughbook's and

our in-house and Microsoft software

. Performed software updates and upgrades on: Microsoft server, windows

XP, 7 and 8, Microsoft Office suite, sales force, Anti-virus, Adobe

creative suite. In house (effem) survey software

. Assisted external agents' re-install survey software if issues arise

. Downloaded corrupted databases and do a repair and forward to their

supervisors

. Provided both telephone and remote assistance and troubleshooting

solving different issues using a variety of tools and knowledge

database

. Performed repairs on various equipment's through on site visits, from

computer hardware's to printers

. Created users, change passwords and providing permissions in active