Calvin Robinson II

Louisville, KY

acd4l7@r.postjobfree.com 502-***-****

Management Profile

Business & Account Management●B2B & Residential Sales●Retail Management

• Hard working & highly accomplished professional with vast experience in various supervisory roles,

offering outstanding team leadership and can direct large and small groups. Exceptionally organized

and disciplined; interpersonal skills with the ability to motivate others in a supportive, cooperative

team environment along with communication and relationship-building skills. Excellent public

speaker and can listen attentively, communicate persuasively and follow through diligently.

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• Core Competencies

• Dale Carnegie Certified (for superior skills in leadership and communication)

• Proficient in POS Systems, Sales Reports, P&L and Inventory Management

• Technically skilled (Windows programs & Internet)

• Operations Management Conflict Resolution

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Professional Experience

Assistant Store Manager, 2012 Follett Higher Education Group, Louisville, KY

Report to the Store Manager, manage all operational functions of a large volume college bookstore

including, ensuring supervision and development of store staff, driving sales and maintaining inventory

records and related matters to meet financial goals. Ensure compliance with company policies and

procedures related to store security, the staff and merchandise. Interface with students, faculty, staff, and

school administrators ensuring excellent campus relations and resolve complaints and escalated issues in

a timely and satisfactory manner.

• Ensures front end and back office functions are performed in an accurate and timely manner. Monitors cash

procedures, payables and receivables. Analyzes data and prepares reports for Store Manager and the Home

Office.

• Resolves service issues and provides exemplary customer service.

• Leads efforts to reduce in-store shrink activity through Loss Prevention education, awareness and

compliance.

• May engage in general duties to maintain store appearance and neat, clean and orderly standards and/or to

ensure continued operations.

Sales Manager, 2011-2012 RAC Acceptance (Rent A Center), Louisville, KY

Implemented strategic sales programs through the leadership and development of a small sales team that

provided credit-constrained customers the opportunity to acquire ownership of merchandise through the

rent-to-own option.

• Created, managed and executed plans to increase sales and conversion percentages.

• Trained, motivated and evaluated coworkers.

• Organized daily activities, including coworker schedules.

• Set specific goals for store performance, customer satisfaction and coworker development.

• Gauged store performance by monitoring weekly, monthly and quarterly performance and financial reports.

• Offered enthusiastic and knowledgeable sales guidance to customers who have been referred by the

partnership store.

• Collaborated with coworkers within the partnership store.

• Educated referred customers on the rent-to-own transaction, including pricing options, features and benefits.

• Reviewed expired accounts and communicated with customers to promote timely payments.

Lead Outside Sales Rep, 2010-2011 First Choice Protection, Louisville, KY

Responsible for promoting and selling ADT services and technology within an assigned territory, leveraging

relationships, closing new business for ADT and ensuring customer retention.

• Created new market share by selling ADT products and services to new local commercial

customers.

• Sold additional products and services to existing accounts that continued to present new sales

opportunities. Sold add-ons, amended, and converted existing customer systems to meet the

customers' expectations.

• Maintained an in-depth knowledge of complete line of products/services and customers' issues

and needs through in-house training and reading/research.

• Conducted post installation follow-up by contacting customer, ensuring commitments were met

and affirming customer satisfaction once the customer had been in service.

• Landed major accounts with businesses to establish ongoing revenue (Taylor Homes).

Assistant Manager, 2008- 2010 GameStop, Louisville, KY

Supported the Store Manager in all facets of store operations including ensuring that the store staff

provided friendly, open and enthusiastic customer service, in person and on the phone. This included

answering questions and assisting with product selection, purchases, and returns; ensured that the store

was clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and

controls were followed.

• Supervised up to 5 or more Game Advisors by planning, organizing, and delegating work.

• Ensured customers were shown products that fit their needs, and that customers are asked for the sale.

• Assisted Store Manager to ensure staff consistently provided excellent customer service and informed

customers about special promotions, magazine subscriptions, pre-purchases (reservations), used

games, new items arriving (phone call lists) and the videogame trade-in program.

• Assisted Store Manager to ensure customer complaints were handled quickly, effectively and

courteously.

• Built repeat customer base through knowledgeable, friendly, professional service.

• Education

Sullivan University

Coursework in Business Management, L ouisville KY

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