Terry Dorsey

Communications Professional

Lithonia, GA

acd4hm@r.postjobfree.com - 678-***-****

To obtain long term employment with a well established organization where I may fully utilize my skills and

abilities.

WORK EXPERIENCE

Wire Technician, Uverse

AT&T - Atlanta, GA - December 2012 to Present

Installed and repaired IP Television, Internet, and Voice over Internet Protocol for Residential and Business

Customers.

• Helped with maintaining infrastructure in local neighborhoods that provided service to customers of AT&T.

• To install, troubleshoot, and configure Cisco routers at the customer's premise.

• To perform test with JDSU test equipment for advanced services rollout and network maintenance and

bandwidth test.

• Assisted businesses with static IP assignments as well as port assignments.

• Installed Fiber optic networks or FTTP.

Circuit Assurance Engineer

Cbeyond Communications - Atlanta, GA - November 2010 to January 2012

Perform proactive monitoring and maintenance of T1 circuits to isolate troubles and drive resolution of trouble

tickets.

• Provisioning and testing for circuit acceptance of network upgrade circuits.

• Perform remote testing troubleshooting and configuration of network devices,

• Communicate effectively with upstream and downstream departments on trouble ticket statuses.

• Participate in OSS development and testing related to system changes and enhancements.

• Configure CISCO routers with configurations to establish Analog, PRI, Ethernet, wireless and SIP voice and

data services

• To log all incoming calls into problem-management database and help-desk systems; follows established

procedures to document problems and recommends modifications to procedures as required.

• To be accountable for customer service through a focused and driven work ethic which seeks to understand

and identify the problem, research possible causes, adapt solutions where possible and provide adequate

follow up when practical.

• To assist other groups with the provisioning of external customers' digital voice and high speed internet.

• To provide technical support in a call center environment to outside technicians that are installing Cisco

routers and troubleshooting the end user's network.

Services Technician

AT&T - Atlanta, GA - May 2005 to October 2010

To repair and install plain old telephone service (POTS) and small switchboard systems at customers' houses

and businesses using AT&T's entire infrastructure.

* To install and troubleshoot ADSL at customers' premise using the sunset test set at speeds up to 6 meg

service.

* Performs test with JDSU test equipment for advanced services rollout and network maintenance and

bandwidth test.

* Performs broadband test tools with the SmartClass (TPS) equipment for ADSL1/2/2+, Copper, IP, E1,

Ethernet and ROADM networks.

* Conducts Ethernet testing for basic physical layer cable - testing layer 2 and layer 3 traffic generation and

full RFC 2544 testing.

• Analyzes and provides documentation on profiles for the VDSL U-verse threshold of 19 MEG, 25 MEG, and

32 MEG.

• To install and repair customers' phone and DSL lines in a timely measurement called MSOC.

• To repair the outside plant of AT&T's infrastructure so that end users can have the up most quality of phone,

DSL, and UVerse lines.

• To install, troubleshoot, and configure Cisco routers at the customer's premise.

Installer

Atlantic Cable - Norcross, GA - April 2004 to April 2005

Responsible for installing digital cable television.

• Responsible for installing high speed internet service and digital phone service.

Warehouse Technician

Recall Total Information - Norcross, GA - December 2002 to April 2004

Responsible for the scanning and shipping out back up data tapes to fortune 500 companies.

* Responsible for the scanning and receiving back up data tapes from fortune 500 companies.

• To load trucks so that the backup data tapes could be delivered.

Service Technician

BellSouth Telecommunications - Atlanta, GA - May 2001 to September 2002

To repair and install plain old telephone service (POTS) and small switchboard systems at customers' houses

and businesses using BellSouth's entire infrastructure.

* To install and troubleshoot ADSL at customers' premise using the sunset test set at speeds up to 6 meg

service.

* To install and troubleshoot U-verse DSL using a JDSU Smart Class test set at speeds up to 32 meg service

for customers digital television, high speed internet, and VOIP provided by AT&T

* To install and repair customers' phone and DSL lines in a timely measurement called MSOC.

* To repair the outside plant of AT&T's infrastructure so that end users can have the up most quality of phone,

and DSL lines.

EDUCATION

Diploma

Palm Springs High School - Palm Springs, CA

1993 to 1997

ADDITIONAL INFORMATION

SKILLS

• Self-starter with initiative and excellent problem solving capabilities

• Assertive, self-motivated, goal-oriented, organized and efficient

• A Flexible, Cooperative, hard worker, team player and reliable

• A good morale builder

• Broad knowledge of voice and data communications

• Ability to work in a Call Center environment.

• Understanding and working knowledge of TCP/IP

• Packet and Circuit Switched based networking for GSM/CDMA/GPRS/UMTS/EVDO

network planning, LANs/WANs

• Working knowledge of router, switch, firewall, and proxy technologies

• Experience with installing and replacing wireless access points in businesses

• Experience with installing and troubleshooting 3000 series Cisco routers

• Ability to work independently and efficiently to meet SLA's and deadlines

• Ability and willingness to log/document communications with customers, problems they experienced, and

resolutions implemented

• Experience with handling ILEC interactions and escalations

• Ability to monitor ACD, voicemail, and email distro for ILEC test and turn up notifications

• Working knowledge of MSOC measurements

• Extensive knowledge of Outside Plant in Telecommunications and Cable TV

• Telecommunications, Data, VoIP, Cable, Provisioning, IP Configuration, IP Addressing, UNIX, JDSU Smart

Class test set, Microsoft Word, Office, Powerpoint, Excel, Outlook, 965 DSP test set, Locator, Technical, CCTV,

ADSL Sunset test set, Frame Relay, Call Center, Forklift, Shipping, Receiving, trouble isolation, analytical,

wire wrap gun, crimp tool, digital cross connect system, troubleshooting, network troubleshooting, open trouble

tickets, update trouble tickets, escalate trouble tickets, resolve trouble tickets, analyzing, documentation, Siebel

Database, Granite Database, T1 Testing, T1 Troubleshooting, V-LAN Configuration, Wisor Database, Quality

Assurance Testing, DS1, DS3, Rehome, Netcool, Network Patch Cable Management, Windows 2003 Server,

Citrix, Scripting, Cisco Routers and Catalyst switch configuration, Test & Turn up, Blackberry Support, IPhone

Support, Service Now Software, Holidex Software, OPERA Software.

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