Kenketta Gwynn

Customer Service Associate - Best Buy

Yanceyville, NC

acd4gv@r.postjobfree.com - 336-***-****

WORK EXPERIENCE

Tutor

Caswell County Schools - Caswell County - Reidsville, NC - February 2014 to Present

Responsibilities

Partner with teachers to determine educational needs of students and work with students one on one and in

small groups

Accomplishments

I was able to help multiple students gain understanding in areas where they once struggled.

Customer Service Associate

Best Buy - Burlington, NC - November 2013 to Present

Resolving customer issues

Returns and exchanges

Filing paperwork

Creating Geek Squad claims

Back Office Lead

Best Buy - Burlington, NC - January 2013 to November 2013

Counting money and making deposits

Completing change orders

Hiring and training new employees

Handling customer issues

Managing store checkbook and expenses

Ordering supplies

Lead Sales Operator

Best Buy - Burlington, NC - May 2009 to January 2013

Answer Multi-lined phones

Assist customers with making over the phone purchases

Responsible for Multi-Channel paperwork

Substitute Teacher

Best Buy - Burlington, NC - August 2009 to February 2012

Preparing students for their daily task

Helped students with their daily work

Patient Services Representative

Caswell Family Medical Center - Yanceyville, NC - September 2008 to January 2009

Assisted the patients with checking in and out the office

Answered multi-lined phone systems

Filed patients confidential information

Scheduled patient appointments

Created patient files

Processed insurance claims

Mailed billing statements

Handled payments and documented patient accounts

Assistant Manager

Hibbett Sports - Burlington, NC - January 2007 to December 2008

Responsible for opening and closing of business

Completed daily paperwork

Assisted with interview process

Made nightly deposits at the bank

Assisted customers with sporting good items

Resolved customer issues

Cashier

Dollar Tree - Burlington, NC - June 2006 to January 2007

Operated cash register

Assisted customers with making purchases

Stocked merchandise

Volunteer Office Assistant

Caswell Family Medical Center - June 2003 to August 2006

Assisted the patients with checking in and out the office

Answered multi-lined phone systems

Filed patients confidential information

Scheduled patient appointments

Created patient files

Processed insurance claims

Mailed billing statements

Handled payments and documented patient accounts

Volunteered over one-hundred hours

EDUCATION

AA

Piedmont Community College, University Transfer

2008 to 2013

University of North Carolina at Greensboro - Greensboro, NC

August 2007 to January 2008

Bartlett Yancey High School - Yanceyville, NC

June 2007

ADDITIONAL INFORMATION

~SKILLS~

Ability to work with the general public

Data entry operations

Experience with maintaining office files

Mastery of Microsoft Office Programs (Word, Excel, Power Point, Access and Outlook)

Ability to maintain confidential information

Contact this candidate