Tyrie Head

**** ******* *****

Lithonia, GA *****

732-***-**** Cell 848-***-****

Email: acd4fb@r.postjobfree.com

Summary

A professional seeking a challenging position using my key strengths that include proven technical skills, team leadership and customer service to benefit a company

Summary of Qualifications/Technical Skills

* A++ Certified in hardware and software repair

* Advanced PC Computer troubleshooting skills

* Customer Service

* Printer/Laptops/PCs Hardware

* Microsoft Office

* * Microsoft Outlook/Exchange, Lotus Notes

* Windows 9x/NT/2000/XP

* Lotus Suite (WordPerfect, 123)

* Leadership and Communication Skills

* Audio/Video Technical Skills

Education

2009- present PC Age Technical Institute, Major: MCSC Certification

2001-2003 Audio/Video Installation Technical Training

1996 Ocean County College, Major: Computer Science

Professional Experience

August 2013 – Present Integra LifeSciences Corporation

Title: IT Support Specialist II

• Diagnose and resolve issues related to complex hardware and software which are escalated from first level support

• Provide daily support for all local users, remotes users by phone (ACD line), and deskside (Corporate Office)

• Conduct initial and repeat basic instruction on PC/printer usage when required

• Advise users on software compliance issues on desktops, laptops and other mobile devices (i.e. iPhones, iPads, blackberry)

• Create and assign security rights to customized distribution lists or file structure based on requested by various department(s)

• Provide after-hours support for end-users and other IT department personnel

• Manage execution of new hire and terminations requests

• Manage and maintain Corporate Campus building access card distribution and retrieval

• Troubleshoot remote connectivity issues with users working remotely (i.e. from home office or offsite location)

• Install/upgrade PC hardware/software as required by end users

• Ensure PCs and related devices are properly configured and connected to the local network

August 2009- July 2013 Worldwide Tech Services

Title: Hardware Break Fix for Ibm, Dell, Sony tv and pc

• Install/upgrade PC hardware/software as required by end users

Ensure PCs and related devices are properly configured

Advise users on software compliance issues on desktops, laptops

July 2004- July 2009 Nasco Services, Lakewood, NJ

Title: Technical Specialist for Target and Kmart

* Customer Service Representative

* Assembled

2003- 2004 Target, Brick, NJ

Title: Receiving Manager

* Resolved Escalated Customer issues

* Received and Audit incoming shipments

2001-2003 Best Buy –Manalapan, NJ

Title: Audio/Remote Alarms Installer/Customer Services Rep

• Install Car Alarms

• Resolved Customer Service issues

1999- 2001 Saturday Matinee, Freehold, NJ

Title: Assistant Manager

* Resolved Escalated Customer Issues

* Managed & Scheduled employees

* Audit Shift, deposited money

Certifications/Achievements

* A+ Certifications

* Actively pursuing MCSC

Contact this candidate