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Sales Customer Service

Location:
Miami Beach, FL
Posted:
May 14, 2014

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Resume:

Aja Watkins

Associate Director of Admissions (Private Education - ATI Career Training Center

Miami Beach, FL

acd4dt@r.postjobfree.com - 301-***-****

Astute business professional with diverse industry experience as a Business Consultant, Savvy Admissions

Representative seeks robust, creative, strategic admission consulting and/or category management role within

a world-class organization. Proven ability to maximize business performance, deliver value to the top and

bottom line, and drive winning results through:

* Strategy Development

* Industry/Market Advertising

* Supplier Relationship Management

* Price/Cost Negotiations

* Edify consumer relationships

* Education Consulting

* Product Demonstrations

* Public speaking/motivational

* Cross Functional Team Leadership

WORK EXPERIENCE

Associate Director of Admissions (Private Education

ATI Career Training Center - Miami, FL - November 2011 to Present

specializing in hands on learning approach)

Accountable for advising and counseling prospective students over the phone, utilizing ATI's GBA Admissions

process provides accurate information regarding academic programs, application requirements and enrollment

procedures for one vertical. In addition, I provide any Admissions related information to the student while

exercising the highest levels of integrity in customer service throughout the student's experience at ATI Career

Training Center.

Account Manager of innovative Industrial & Construction Product Distribution

W.W. Grainger - Miami, FL - October 2010 to September 2011

Miami, FL

Account Manager of innovative Industrial & Construction Product Distribution, specializing in strategic business

consulting for maintenance repairs and operation entities.

Initiate and close sales for industry leading supplier of MRO solutions. Sell service renewals and expand

customer base within the South FL, territory. Build relationships with key decision makers and match customers

with the right solutions for their needs. Market and sell maintenance, repair and operation products. (e.g.

Pumps, safety supplies, motors, tools and related dispensing equipment to condominiums, hotels, high rise

buildings, energy suppliers and manufactures in South Florida territory with $610,000 in sales.

Notable Accomplishments: Functioned as integral member of team that delivered single-year sales increase

of 18%, benchmarking year-end revenues of $5.25M in 2010; Consistently exceeded 300 cold and follow-up

calls weekly, earning recognition as one of the top 10 reps (out of 125) based on call volume; Awarded "Rep of

the Quarter" (12/10) for sales, service and relationship-building excellence. Nominated by manager for "Sales

Rep of the Year" award (2010).

Strategic Business Consultant liaison

Hewlett Packard and Market Source - Columbus, GA - June 2005 to September 2010

Demonstrated product functionality, merchandising, marketing, and advertising; responsible for the functional

management of a portion of various projects and had input into strategic plans. Project examples include areas

within loyalty, marketing planning, brand marketing, marketing operations, and target marketing like product

marketing, multicultural marketing, retail marketing, etc. and educated/trained customers and associates on

HP products, and sold products at assigned events around Georgia and Florida. Convey expectations and

goals of Hewlett Packard, maintaining open lines of communication. Establish event and training standards for

each direct report. Monitor their progress against those standards and re-evaluate and establish new standards

on an ongoing basis. Coordinate POS with brands teams, Hewlett Packard and client.

Increase the sales and acceptance of Clients brands through the following: Developing a productive and

effective working relationship with all assigned market personnel. Support direct team with effective POS and

merchandising; convey Clients goals and programs to the field, provide additional product knowledge and

training.: Top 10% of sales of electronic devices in Florida region; Exceeded the monthly quota for selling 50

printers and 30 computers every month; Received the "Hewlett Packard Star Seller Award" for gaining 160%

of printer quota in November 2008; Achieved recognition for gaining 183% of computer quota in Aug 2007

EDUCATION

M.B.A. in Business Administration

Nova SouthEastern University - Davie, FL

2011 to 2013

BS in Health Science: Occupational Health

Florida A&M University - Tallahassee, FL

2004 to 2008

SKILLS

Strategy Development * Industry/Market Advertising * Supplier Relationship Management * Price/Cost

Negotiations * Edify consumer relationships * Education Consulting * Product Demonstrations * Public

speaking/motivational * Cross Functional Team Leadership



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