Brandon I. Sato

**** ** ***** **** *** # ***

Wilsonville, OR 97070

808-***-****

acd4cq@r.postjobfree.com

KEY SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, and Internet research skills

Knowledge in programming (SQL and C#) and Windows operating systems (XP/Vista/7)

Microsoft Visio, Project, Visual Studio, and Open Office Suite

Troubleshoot computers as well as other peripheral and electronic devices

EDUCATION

Oregon State University, Corvallis, OR June 2013

Bachelors of Science in Business Information Systems

WORK EXPERIENCES

Stream Global Services, Wilsonville, OR September 2013 – Present

Technical Support Professional

Received, transferred, and documented consumer calls

Gained product knowledge and tools (RightNow Oracle, Kronos, Lotus Notes)

Troubleshoot product devices and apps compatible with iPhones, iPods, iPads, Macs, and PCs

Managed and handled personal information

Developed professionalism in soft skills and writing skills

McDonald’s, Corvallis, OR July 2013 – October 2013

Crew Member

Provided front counter and drive-thru services in cashiering and food orderings

Performed cleaning duties such as sweeping and mopping floors, emptying trash bins, washing dishes, and

wiping tables, counters, and food trays

Stocked items and condiments

Naval Facilities Engineering Command (NAVFAC HI), Hickam AFB, HI 2011 – 2012 (summers)

Office Automation Clerk

Scheduled conferences and processed work orders

Installed and removed printer toner cartridges and imaging units

Performed data entries and graphs for financial purposes in Excel

Managed and handled personal information documents/forms

Sorted and distributed mail, scanned, copied, typed, shredded, and filed documents

15th Civil Engineer Squadron, Hickam AFB, HI 2008 – 2009 (summers)

Engineering Aid

Managed inventory (computer monitors and CPUs, scanners, printers, and cameras) and updated personnel’s

information

Created a database using Microsoft Access

Maintained and filed blueprints and drawings

Scanned documents, converted files into PDFs, renamed files, and organized files into folders

Moved objects and boxes into another location area

Sato’s Okazuya, Waipahu, HI 2005 – 2012 (voluntary)

Customer Service

Provided excellent customer service in cashiering and food orderings

Performed multitasks duties such as washing dishes, prepping garnishes, clearing and wiping tables,

making/folding take-out boxes, sweeping and mopping floors

Maintained sodas in the soda machine

PERSONAL EXPERIENCES

Install, update, and remove software applications and computer viruses

Backup files onto external hard drives, flash drives, and CDs/DVDs

Zipped files and converted files into different formats

Remotely controlled and configured desktops

Install and remove ink cartridges from printers

KNOWLEDGE & OTHER SKILLS

Background in networks, routers, switches, hubs, servers, clients, TCP/IP, cloud computing, Active Directory,

VMware, and Amazon Elastic Compute Cloud (EC2) Web Services

Background in circuit boards and soldering

Microsoft SharePoint and Google Docs, Drive, and Calendar

Web browsers: Internet Explorer, Google Chrome, Mozilla Firefox, and Safari

Emails: Gmail, Yahoo, AOL, Outlook, and Hotmail

Social medias: Twitter, Facebook, MySpace, Google +, and LinkedIn

Set up and configure computers and other peripheral devices

Quickly learn new computer hardware and software applications

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