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technical support engineer

Location:
Toronto, ON, Canada
Posted:
May 15, 2014

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Resume:

FENG WANG

** ******** ********, *******, ** M*W *E1

Phone: 416-***-**** Email: acd483@r.postjobfree.com

SUMMARY

More than 8 years global experience in telecommunication industry at Huawei Technologies Ltd. Strong knowledge

of TCP/IP, SS7 technologies. Extensive project experiences (network rollout, customer support, maintenance and etc)

with traditional mobile data services including SMSC, MMSC, W AP/WEB browsing, IN and etc. Solid design

capability with traditional mobile data digital switch, large capa city router, firewalls, IN charging matrix and tariff.

Expert in handling with various kinds of Operating S ystems (Sun Solaris, SUSE Linux, HP UNIX, Windows Server),

and also Database products including Oracle 8/9/11, IBM DB2, Microsoft SQL SERVER 2000/20 05, Informix. Solid

skill at product installation, debugging, testing and migration.

4 years of Huawei project manager experience, manage and lead more than 8 projects to succeed . Deep knowledge

of PMP series: Cost management, Time management, Risk management, Resource management and etc. Profound

skill at project finance management which includes cost control, revenue and cash flow management, profit and loss

analysis.

CORE COMPETENCIES

Solid telecom knowledge, profound professional skills including product installation, system integration, multi-vendor

system testing.

Multitasking, self-motivated, problem-solving expert, solid skills of telecom fundamental knowledge.

Extensive experience in telecom industry, deep understanding to the service logic and data flow of 2G/3G wireless

network.

Multilevel project management, cost control, risk analysis and control.

Customer relationship management, customer support process design and maintenance standard operation

procedure development.

SELECTED PROJECT EXPERIENCES

Canada WIND MOBILE OCS Project, Period: May 2009---Aug. 2012, Act as project manager and team leader.

st

Successfully launched IN prepaid service within 6 months as the breakthrough of Huawei 1 NA IN system.

USA CLEARTALK SMSC/MMSC Maintenance/Upgrade Project, Period: May 2008---May 2009, Act as technical

support engineer and remote support the online SMSC and MMSC system . Smoothly upgrade the SMSC system

from 5year old version to latest version and no complaints received from end user within on e week.

Canada TELUS RBT trial project. Period: Jan. 2011---Jun. 2011, Act as project manager and service bidding

manager. Successfully introduced Huawei RBT system to TELUS for trial implementation.

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Nigeria CELTEL MDN/IPTV 3G Trial Project, Period: Sep 2006---Mar. 2007, Act as project supervisor and

implementation engineer. Supervise the end to end process which includes shipping, custom clearance, local

transportation, hardware installation, software installation, testing, integration and service launch ing. Successfully

make the first 3G video call in Nigeria, first IPTV and streaming demo show in Nigeria. Realized live broadcasting,

video on demand services within 3 months.

Nigeria STARCOMMS Data Service Project, Period: Mar. 2006 ---Sep. 2006, Act as project implementation engineer,

Responsible for SMS/MMS/WAP service deployment and testing. Successfully launched the service within budget

time, 25% revenue been increased after launching the SMS/MMS services.

WORK EXPERIENCE

Project Finance Controller of Software service department, Huawei Technologies HQ Sep. 2012-

May.2013

Manage and monitor the finance status of global TOP projects, provide valuable advises and avoid potential risks .

Output and present weekly and monthly finance report of software service department to software company

service director.

Analyze existing and forthcoming financial problems and provide suggestion and solutions to global TOP projects

and mainstream products.

Attend the steering committee meeting of Software service department; provide financial suggestions and

solutions to executive team.

Senior Software engineer and Leader of Software service department, Project manager of Wind Mobile

OCS project. Huawei Technologies Canada Co., Ltd. Oct 2009-Sep. 2012

Collect and analyze customer’s requirements; coordinate teams to output technical specifications.

Plan, design and supervise the installation, integration and testing of telecommunication software.

Troubleshoot technical issues and provide upgrade and onsite support to custo mer on telecommunication

software.

Develop maintenance procedures for application software such as online charging system, short message center

and etc

Cooperate with Sales department and lead potential sales opportunity to real project .

Manage customer complaints and provide timely improvement to enhance customer satisfaction.

Senior Software engineer of Application and Software department, Huawei Technologies USA. May

2008- Oct 2009

Maintain all the running equipment in USA market. Dealing with all the problem tickets from customer.

Collect and analyze customer’s requirements; coordinate teams to output technical specifications .

Take the charge of maintaining Huawei USA TAC center equipment, give related support for Huawei TAC agent

and engineer.

Responsible for deploying time&labor claiming system in USA, help to teach and train our resident staff in Huawei

offices, increase the human resource utility ratio.

Develop maintenance procedures for application software such as online charging system, short mes sage center

and etc

Cooperate with sales department and lead potential sales opportunity to real project.

Software Engineer of Application and software Product Line, in Huawei Technologies Nigeria

Apr 2006 – Jan 2008

Maintain all the software and application products for Nigeria telecommunication operators.

Troubleshoot technical issues and provide upgrade and onsite support to customer on telecommunication

software.

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Collect and analyze customer’s requirements, develop and output technical specifications .

Plan, design and implement the installation, integration and testing of telecommunication software .

Responsible for the customer training which includes USAU switch architecture, SMSC/MMSC/AAA/WAPGW

software design, and USAU hardware design.

Develop maintenance procedures for application software such as intell igent network, short message center and

etc.

Software Engineer of Application and software product line, in Huawei Technologies Ghana

Nov 2005 – Apr 2006

Collect and analyze customer’s requirements, develop and output technical specifications .

Install and debug database and operation system for Huawei application and software products.

Install and commission Huawei application and software products .

Perform the internal software test and integration test with customer .

Troubleshoot technical issues and provide upgrade and onsite support to customer on telecommunication

software.

Software Engineer of Application and software product line, in Huawei Technologies Headquarter

Jul 2005 – Oct 2005

Collect and analyze customer’s requirements, develop and output technical specifications.

Install and debug database and operation System for Huawei application and software products.

Install and commission Huawei application and software products.

Perform the internal software test and integration test with customer.

Troubleshoot technical issues and provide upgrade and onsite support to customer on telecommunication

software.

TRAINING

Project management training, team work, time management, meeting management and etc.

TL9000 quality management training.

Huawei process: IPD process, MM process, OR process, CMM process, ITR, IFS process training

Huawei products, SMSC,SMS-GW,USAU,MMSC,MDSP,WAPGW,AAA,MStreaming,IPTV,DLSC,UM,Portal.

Telecom fundamentals: TCP/IP, SS7, Switch, Router, Firewall, Operat ing system, Oracle Database.

Basic IT products training which includes MS work, Excel, PowerPoint, Windows OS and etc.

CERTIFICATION

Technology Level 3 in Huawei Technologies Ltd.

Get PMP training certificate(Grade 1) in Apr. of 2007

Get PMP training certificate(Grade 2) in Oct 2011

Certificate of C programming language

TL9000 training certificate

Pass IELTS and get average band score 7.0

AWARDS

2005, Excellent new staff Award of Huawei Southern Africa Region.

2006, Excellent staff award of Huawei Southern Africa Region.

2006, Excellent project deliverer award of Huawei Southern Africa Region.

2009, Excellent project manager award of Huawei USA.

2012, Most valuable project delivery team of Huawei Canada

EDUCATION

2001.9-2005.7, Received Bachelor’s degree of Software Engineering, Sichuan University, CHINA



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