MANNIE BROWN IV

***A Probst Avenue

Fairview, New Jersey 07022

201-***-**** (cell)

acd45l@r.postjobfree.com

OBJECTIVE: TO UTILIZE MY STRONG CUSTOMER SERVICE SKILLS WITHIN A CORPORATION.

PROFESSIONAL EXPERIENCE:

IMPERIAL PARKING (3/04-Present)

Valet Manager., Elmwood, NJ (Parking Co.)

Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints.

Scheduled employee for duties, prepared reports and faced it to appropriate individuals.

Managed all guest requests and assisted in delivering luggage to room.

Monitored services rendered to clients and customers and ensured optimal satisfaction.

Hired, trained and supervised working of staff and maintained good relations with all parties.

THE BERGEN NEWS., Edgewater, NJ (Advertising Co.) (2/06-12/10)

Advertising Representative

Plan and prepare advertising and promotional material to increase sales of products or services,

working with customers, company officials, sales departments and advertising agencies.

Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.

Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.

Contact organizations to explain services and facilities offered.

Face to face sales as well as over the phone sales cold calling

Maintain and balance cash drawer and deposits.

PENGUIN GROUP, East Rutherford, NJ (Publishing Co.) (1/04-2/06) Building Maintenance/Mail clerk

Distributed incoming & outgoing mail to 500 employees daily

Processed all packages in company database

Shipped inventory (Pitney Bowes equipment,, FedEx, etc.)

Purchased office and kitchen supplies

Ensured office equipment was operational (toner, paper, monthly maintenance calls, etc.)

Light maintenance work (included cleaning, fixing basic items and conference room set-up)

Arranged service calls for the company equipment (copiers, postage & fax machines, etc.)

THE DAILY RECORD., Parsippany, NJ (Publishing Co.) (12/02-12/03)

Customer Representative

Communicate with existing customers and new subscribers regarding general service inquiries and promotion of products and services.

Responding to customer inquiries and needs, over phone and email

Liaising with warehouse CSRs and sales staff to get information necessary to reply to customer inquiries

Manage customer relationships by providing excellent customer service

Special projects and other duties as assigned

Follow up and communicate with specific departments for escalation and resolution of more complex problems.

EDUCATION: Pine Bush High School - Business (Diploma)

Orange Ulster Voc Tech School – Building Construction

SKILLS:

MS Office (Word, Excel, PowerPoint, etc)

Type (45) wpm

REFERENCES FURNISHED UPON REQUEST

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