Charles Anderson *** stirrup road, Clayton De ****8 (H) 609-***-****

acd44j@r.postjobfree.com

Summary of Qualifications

. 7+ Business Analyst and System Analyst Experience

. Demonstrated excellence in analysis, documentation, and

facilitation of process flows and corporate procedures.

. Performs gap analysis between goals and existing procedures.

. Successfully engage in multiple initiatives simultaneously.

. Understands strategic drivers and tactical needs to ensure that

solutions meet or exceed business needs.

. Lead User Acceptance, Concept and Regression testing for all

system enhancement releases.

. Develops Policies, procedures, process flows and process

instructions for any new product or corporate releases.

. Coordinates, supervises and is accountable for the daily

activities or provider system support for corporate.

Major Duties

. Develop and enhance global business analytics platform utilized

to predict, classify, quantify, and/or forecast metrics utilized

to support business decisions.

. Responsible for continuous improvements of data quality and

analytical capabilities contained within Business Intelligence

dashboards.

. Develop understanding of internal reporting needs/requirements

and provide associated support.

. Works closely with client and IT management and staff to

identify application development solutions, new or modified

programs, reuse of existing code through the use of program

development software alternatives, or integration of purchased

solutions or a combination of the available alternatives.

. Provides comprehensive consultation to business unit and IT

management and staff at the highest technical level on all

phases of application programming and processes for diverse

development platforms, computing environments (e.g., host based,

distributed systems, client server, software, hardware,

technologies and tools, etc.).

. Researches and evaluates alternative solutions and recommends

the most efficient and cost effective application programming

solution.

. Designs, codes, unit tests and documents system enhancements and

or small to medium scale development initiatives as needed.

. May act as the principal designer for major systems and their

subsystems utilizing a thorough understanding of available

technology, tools and existing designs.

. Devises or modifies procedures to solve complex problems

considering computer equipment capacity and limitations,

operating time, and form of desired results.

Professional Experience

2010 - Present Independence Blue Cross, Philadelphia, PA

Business Systems Analyst, Contract and Provider Networks

. Create web based software products, forms and templates for

large print applications.

. Develop software to monitor communications networks utilizing

object oriented design principles.

. Design programs in Microsoft Access, Microsoft InfoPath, Visual

Basic 2010, SharePoint Designer 2010 Crystal Reports, Crystal

Enterprise 10, MS SQL Server 2000, DB2, PL/SQL Developer, C#

.NET, VB .NET, and JavaScript

. Automate processes and problem resolution to enhance

productivity of existing computer systems.

. Review systems capabilities, workflow and limitations in order

to design programs to improve performance.

. Analyze business requirement and develop best practices within

the framework.

. Evaluate programming code for efficiency, debugging and quality

assurance.

. Develop and maintain technical documentation, guidelines and

procedures using Microsoft Excel, Microsoft Word and Microsoft

PowerPoint.

2007 - 2010 Independence Blue Cross, Philadelphia, PA

Business Analyst, Contract and Provider Networks

. Provide Network administration to include LAN troubleshooting

and resolution

. Support more than 200 end users with computer, network systems

and peripheral devices

. Manage the configuration and performance management of all PC

systems and telecommunications

. Maintains passwords, data integrity and file system security for

the desktop environment

. Install, configure and maintain back-end and front-end systems,

as well as LAN and WAN connections

. Recommend hardware and software solutions and upgrades using

established procurement processes

Education

Pennsylvania Institute of Technology, Media, PA

Bachelor Degree: Computer Engineering Technology

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