LaQuita Jordan

P O Box ******

Birmingham, AL ***66

E-MAIL: acd441@r.postjobfree.com

205-***-****

Qualifications Profile

Hard worker with excellent Customer Service credentials. Able to communicate with diverse groups of

people at all levels of the corporation.

Expertise

• Personable team player.

• Works well with customers.

• Honest and dependable.

• Ability to complete projects on time.

• Outstanding performance record.

• Good listener.

• Exceptional 10-key and computer skills

Computer Skills

MS Word MS Excel MS Outlook

Professional Experience

DST Health Solutions-Birmingham, AL 2013-current

Customer Service Representative

• Accurately respond to and process customers inquiries

• Requests info from the appropriate system or database

• Resolve customers billing inquirers

• Technical support for pharmacy calls

• Analyze account history and make the appropriate changes

Blue Cross & Blue Shield of Alabama Care of Pangeatwo 2012-2013

Customer Service Representative Birmingham, AL

• Responsible for answering high volume telephone calls from members & providers

• Multi-task processing medical claims, correspondence, and medical precertification

• Knowledge of insurance claim coding.

• Understands dental and medical terminology

AT&T- Birmingham, AL 2011-2012

Telesales Representative

• Provided World Class experience by providing information on all products and services

• Assisted in special projects assigned by supervisor or other duties as assigned by management.

• Handled administrative aspects of sales.

Hilton Garden Inn- Birmingham, AL 2012-2012

Night Auditor

• Responsible for maintaining accurate front desk cash drawers & tickets sales

• Computes bill, collects payment, and makes change for guests

• Reviews data regarding room status, income and expenditures

• Transmits daily credit card batches to bank

Perfect Tax- Birmingham, AL 2011-2012

Tax Preparer- Seasonal

Prepares income tax return forms for individuals and small businesses.

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Reviews financial records, such as prior tax return forms, income statements, documentation of

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expenditures to determine forms needed to prepare return.

Interviews client to obtain additional information on taxable income and deductible expenses and

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allowances.

Computes taxes owed, using adding machine, and completes entries on forms following tax forms

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instructions and tax table.

Consults tax law handbooks or bulletins to determine procedure for preparation of atypical returns.

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Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure.

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Calculates form preparation fee according to complexity of return and amount of time required to

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prepare forms.

State Farm Insurance – Birmingham, AL 2006 to 2011

Claim Service Assistance

Improved communication between customers and company.

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• Setting up claim files, filing correspondence & pulling files.

• Researched requests for information from management...

• Received and distributed incoming mail and processed outgoing mail

• Entered electronic information ( medical bills codes, salvage info & subrogation)

• Performed receptionist and/or office switchboard duties as assigned

Contact this candidate