RESUME OF DAREN CHALUPIAK

** ********* *******

Airdrie, AB

T4A 0A3

403-***-****

Email acd3zm@r.postjobfree.com

Objective: To obtain a position allowing for development possibilities and

opportunities for career growth using the skills, knowledge and education I

have obtained in my career to date.

Profile: A highly experienced manager and leader of people, able to

successfully lead a team to towards a common objective. I have extensive

practice in the areas of human resources, project management and operations

including business analysis and intelligence, as well as

accounting/finance, marketing and sales. I am a quick and intuitive learner

with an eye for detail as well as awareness of the overall landscape. I

bring a strong character and personal set of values that would make me a

competent and contributing member of the team. I am a hand's on

professional with a proven track record of accomplishments and success.

Career Summary

Assistant Store Manager, Home Depot

Present

> Responsible for six departments and their direction with 5 direct

reports and 180 team members with a variety of roles and

responsibilities.

> Increased customer service scores within the district through focus

and consistent implementation.

> Project Manager for a district Sales Culture initiative working with

other leaders.

> Routine business analysis across a broad range from financial to

operations.

> Member of the Million Dollar club, twice in one year!

> Managed COM and Service Dashboards.

Operations Manager/Project Manager, Private Company

2013 (Jan-April)

Start up of a new business and property with multiple stakeholders.

> Coordinated onsite construction and design.

> Developed opening budgets, sales and marketing plans working with

senior leaders in the companies.

> Procurement system development and IT set up.

> Human Resources and team development.

> Operations and process development.

Assistant Director, Food Services

2007 - 2012

Compass Group Canada, (University of Calgary) Calgary, AB

Compass Group plc is a global contract foodservice and support services

company headquartered near London, United Kingdom. It is the largest

contract foodservice company in the world and has operations in over 50

countries.

Daily tasks and responsibilities:

> Responsible for multi-unit operations to include generating over 14

million in annual combined sales.

> Asked by senior leaders to consult on the opening of Telus Spark science

center in Calgary.

> As the director for these areas reporting to the senior director I lead

175 employees with 5 direct reports in a multi union environment. Engaged

in union negotiations and bargaining as well as resolutions.

> Met regularly with C suite senior leaders in the company due to the high

visibility of the operation.

> Developing and rolled out customer service strategies and initiatives for

front line employees and administration employees.

> Accountable for overall client relationship and stakeholder satisfaction

spread over a wide variety of user groups.

> Accountability for Corporate Purchasing reporting over the whole

operation.

> Health and Safety Committee Chair. Health and Safety and Quality

assurance manager for multiple units, ensuring training, records and

programs are being rolled out and developed.

> Marketing/Sales accountability ensuring brand standards are followed as

well as creation.

> Experience with surveying customers and product development. Experience

in print media as well as website and social media.

> Financial responsibility including cost control, budget creating and

accounting operations for 12 units.

> Leader in the implementation and roll out of the internal reporting

systems to accelerate reporting to head office.

> Existing and potential vendor meetings for product sourcing, product

review and bulk buying to assist with economies of scale.

> I have been responsible for creating contracts as well as reviewing up to

40 per week for multiple users in a variety of applications. I have

experience following approved contracts and working with certain

guidelines or restraints of contracts.

> Team lead in weekly construction meetings during site renovations.

Scheduling and planning of all site construction in keeping with the

school calendar. Expediting of all construction contracts, labor and

materials to completion, with major focus on schedule and budget.

Catering Supervisor

2006 - 2007

Calgary Winter Club, Calgary, AB

> Accountability for the smooth operation of the department in all aspects

for a private members club.

> Worked with senior leaders to develop new concepts and service delivery

methods.

> Produced one of the most successful holiday seasons with a 100% re

booking rate.

Food and Beverage Manager,

2005-2006

Hotel Arts, Calgary AB

> Member of the Senior Leadership team responsible for the transformation

of the Holiday Inn into Calgary's premier boutique hotel, Hotel Arts.

> Development of standard operating procedures for all departments within

my jurisdiction.

> Responsible for all employee hiring, training and development.

> Responsible for front office operations, Accountable for all food and

beverage aspects of the transformation and stand in for the General

Manager.

> Concept creation of the Raw Bar restaurant, Pool Side Patio and room

service standards in all aspects from service to health and safety.

> Full developmental responsibility of the catering department.

> Full purchasing authority for over $1 million of equipment and small

wares upon start up.

> Overseeing of all purchasing on a daily and weekly basis with inventory

controls implemented.

General Manager, Montana's

2001-2005

Cara Operations Ltd,

Calgary International Airport

> Complete operational responsibility for a very fast paced restaurant with

an unpredictable environment generating sales of over 3 million per year.

> Accountability for 80 associates. Implemented Training programs in a

unique environment.

> Accountable for customer and client satisfactions spread over a wide

variety of customers and stakeholders.

> Inventory control and data entry with par stock creation and order sheet

generation.

> Alphabetizing of all inventory and order sheets in sync, to speed up the

process and the accuracy.

> Financial performance accountability of the unit with budgetary process

participation.

Key Career accomplishments:

1) Operated the number one units in the country for three different

companies

2) Renovated, built and operated a boutique hotel

3) Increased customer satisfaction scores by 20% through focus and

implementation

3) Increased sales by over 30% and year over year increases through

strategy development and execution

4) Won many 'Be a Star' awards for performance and excellence in a variety

of areas

Skills Overview:

. Project management; experience in areas such as sales and marketing,

process improvement to construction and renovation projects. I have

experience with IT projects as well such as online ordering systems, and

automated payroll systems.

. Budgeting and Forecasting; Experience in creation and startup to revising

existing budgets. Budget review and implementation experience. I have

previous accounting experience in Accounts payable and Accounts

Receivable as well as in financial interpretation and analysis.

. Sales/Marketing; I have conducted sales to top level executives and

decision makers as well as develop sales managers. I have presented to

high level individuals on a multitude of areas with great success. I

have experience in writing and executing sales and marketing plans with

specific measurable goals and time lines.

. Strategic Management; I constantly evaluate environments and look for new

opportunities and advances in either process or thought. Constantly

asking what should be done, what should keep being done, and what should

be stopped.

. Training and Development; I have extensive experience in team building,

reviews and coaching as well as succession planning and individual

development. I have experience in start up of new units and all that it

takes to have a well set up and operational unit. I have experience with

the creation and deployment of customer service initiatives across

various front line employees as well as office employees. I have

experience with customer service surveys and customer satisfaction

development.

. Systems Management; Maintained several computer systems and automated

tasks as well as adhering to company systems management and government

regulations. I have developed key performance indicators and, best

practices as well as developed operational systems from sales to

inventory.

. Safety and Regulatory; I have successfully adhered to many government

regulations in a multitude of disciplines including Alberta Labor Codes,

Freedom of Information Acts, Protection of Privacy Acts, and Occupational

Health and Safety Acts. I have experience with Health and Safety

programs as well as Quality Assurance programs. I have experience in

rolling out these programs as well as documenting the progress. I have

experience in providing training and developing checklists and learning

materials to support these programs.

EDUCATION

University of Southern Queensland, 2013

Masters of Business Administration and Masters of Project Management

Candidate.

Completed; Accounting, Economics, Marketing, Organizational Behavior,

Project Management, Business Research and

Ethics, Management Information Systems.

University of Calgary; Graduated 2001

Bachelor in Leisure, Tourism and Society

Minor in Business Management

Minor in Native North America

SAIT, Southern Alberta Institute of Technology

Enterprise Risk Management

Project Management, CAPM (in progress)

Negotiation Skills

American Hotel and Motel Association

Certified Hospitality Supervisor with honors

Certified Food and Beverage Manager

SAP, Online Training

SAP ERP

SAP Navigation

Additional Training

Mapping for Action: Profitability and Strategic

Planning

Situational Leadership

DiSC Training and Insights Training

Level 1 CGA

Various Webinars on Customer Service

Fish Training

Core Skills for Building Commitment

Retail Mindset Training

Inventory Management

Love em' or Loose em' training

Team Building

Performance Evaluations/Challenging

Conversations

Discrimination in the Work Place

Union Environment Seminars

Health and Safety Training

Loss Prevention

I am fully proficient in the Microsoft Suite of Software applications. I

have used various accounting system such as ACPAC, SIMS, ORBIT and various

other programs including SAP and PeopleSoft. I have developed and

maintained data bases as well as large excel spreadsheets with macros and

links to other spreadsheets generating various reports.

Volunteer Work; United Way, Good Shepherd playground build, Community Clean

ups

Memberships and Professional Affiliations:

CMCCC: Catering Managers and Catering Coordinators of Calgary

University of Calgary: Solid Waste Management Group

Contact this candidate