Rodney L. Grissom

***** ******* ***** ******, ** 33928 406-***-**** acd3j4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results orient professional with a dedication toward customer service excellence and building relationships

Continuously seek new ways to achieve standards tasks in creative and efficient methods

26 years of experience in the communications industry

Member of the Mitchell Vocational Telecommunications Advisory board

SKILLS

Structuring, creating and maintaining new departments

Technical documentation

Excellent Customer service skills

Network troubleshooting

Self-motivated

Management skills and experience

Leadership skills

EDUCATION

Associates of Applied Science in Management 2011 – Present

National American University Sioux Falls, SD

Associates Degree in Electronics Technology 1984-1986

New England Institute West Palm Beach, FL

- Graduated with GPA of 3.95

Dean’s List

WORK EXPERIENCE

Network Engineering Manager 2013 –2014

Triangle Communications Havre, Montana

As a member of the Cooperatives' management team, evaluate, formulate and implement programs,

policies and methods that promote and facilitate the effective and efficient delivery and achievement of the

Cooperatives' missions and goals.

Communicate and interpret the Cooperatives' Mission Statements, Strategic Goals and Objectives to

establish direction and obtain understanding and commitment by the employees under his/her supervision.

Lead and supervise all personnel activities of the the Network Engineering Department. Interview, select and

coach direct reports. Monitor work quality, evaluate employee job performance and recommend

appropriate personnel action. Promote a dynamic work environment. Identify employee development

opportunities and coordinate individual and departmental training.

Act as main point of contact for communication and coordination between the Engineering Department and

other managers and departments. Perform dispute resolution between department members and

customers regarding service issues and installations.

Participate in budget preparation and administration, coordinate purchasing and documentation, and

monitor departmental expenditures. Assist in the preparation and review of unit cost submissions and

resolution of discrepancies on DOT projects.

Provide directives to the Lead Engineer & Lead CAD Engineering Technician in prioritizing the departmental

workload and scheduling of available person-hours. Work with the Lead Engineer & Lead CAD Engineering

Technician forecasting the requirements for additional staffing.

Review the functions and activities of the Engineering Department and make recommendations to the

Telephone Engineering and Operations Manager that would help the department more effectively meet its

objectives.

Ensure right of way easements for outside plant construction are obtained from all property owners where

facilities are to be placed. Coordinate with the Right-of-Way department to ensure that easement

procurement timelines are met on large exchange upgrades.

Supervise the inspection of work orders and contract construction as directed. Assist in the completion of

outside plant contracts and final documents including verifying tabulation of staking sheets with contractors.

Coordinate to make sure all intra-company staff have the necessary information needed to process and

close all construction activity into the accounting and continuing property records.

Cooperate with and provide direction and assistance to external engineers, cost consultants, and auditors as

requested.

Coordinate the preparation of various maps and schematics for plant personnel as well as various

organizational reports. Maintain proper communications with all levels of plant personnel and provide

assistance in the resolution of mapping or design issues. Ensure that all the appropriate data is being

collected and committed to record via database or electronic land base format.

Be aware of company engineering and CAD procedures and policies and notify the Telephone Engineering

and Operations Manager of any problems encountered per interactions with other company personnel.

Provide directive in developing and standardizing a record keeping database that will increase the accuracy

and augment the current NISC database by providing the correct field populations in a timely manner. Lead

activities to provide the essential linking functionality for GIS mapping capabilities.

Stay current on new devices, technologies and customer applications. Lead others in the application of new

technologies and procedures. Promote a technology rich, dynamic workplace.

Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or

management.

Network Engineering and Operations Manager 2012 – 2013

KPU Telecommunication Ketchikan, Alaska

Under administrative direction, manages, supervises, and coordinates the activities and operations of the

Engineering staff and the Central Office within the Telecommunications Division; provides professional

telecommunications engineering support to the Telecommunications Division; coordinates assign activities with

other divisions, departments, and outside agencies; and provides highly responsible and complex administrative

support to the Telecommunications Division Manager

Drive KPU Telecommunications engineering and operations department in all aspects of budgeting, employee

reviews, forecasting, certifications for staff, technical training for staff and management of operations unit

Assists in the acquisition of necessary rights of way easements, permits, and landowner consents in coordination

with other engineering staff

Oversees and participates in the development and administration of the Central Office’s annual budget;

participates in the forecast of funds needs for staffing, equipment, materials, and supplies; monitors and

approves expenditures; implements adjustments

Create cost accounting tool to maintain and track financial data relating to specific projects

Create internal structure to allow my department to be functional, implementing processes where require

Responsible for timely and accurate recording of activities and maintenance of appropriate files, including job

orders, work order project status, communications, IPTV, MPLS, VoIP network, Data network and as-built maps

Design MOPS, testing procedures, cutover migrations plans for Migration of internal legacy and next generation

networks

Serves as the liaison for engineering staff and the Central Office with other divisions, departments, and outside

agencies; negotiates and resolves sensitive and controversial issues

Consults with telecommunications management on projects and planning functions necessary for efficient

project development and operational needs; coordinates projects with other KPU engineers and general

government engineering efforts

Attends and participates in professional group meetings; maintains awareness of new trends and developments

in the field of telecommunications engineering; incorporates new developments as appropriate

Supervises and monitors the work of engineering consultants

Supervises, plans, and engineers projects, operations, and service jobs, including the development of detail

specifications, procedures, and drawings use in the construction of a telephone plant

Migration of the networking alarming for the network into a NOC and call center environment

Director of Network Operations 2007 – 2012

SDN Communications Sioux Falls, SD

Provide technical support to internal Engineering department and external clients. Provide pre-sales support for

Engineering and Design through customer collaboration & presentation

Drive SDN Operations department in all aspects of budgeting, employee performance reviews, forecasting,

certifications for staff, technical training for staff and management of operations unit, Maintained and operate

MPLS network, core internet backbone, operate NOC center, fiber backbone and ATM network

Created internal structure to allow my department to be functional, implementing processes where required

Created MOPS, testing procedures, cutover migrations plans for Migration of internal legacy and next

generation networks

Member of the Network Management Committee for driving new technology into our existing network

Migration of the networking alarming for the network into a NOC and call center environment

Sr. Mgr. Professional Services 2005-2007

Tekelec/Genband Plano, TX

Provide technical support to internal Engineering department and external clients. Provide pre-sales support for

Engineering and Design through customer collaboration & presentation

Drive SSG Deployment in all aspects of budgeting, employee performance reviews, forecasting and management

of business unit

Recognize industry need for Installation Services and created Professional Services offering

Created internal structure to allow my department to be functional, implementing processes where required

Created MOPS, testing procedures, cutover migrations plans for Migration of legacy networks switching,

Network analysis and troubleshooting of customer‘s next generation switching networks and database builds

Initiated customer summary documentation for detailed network analysis and planning

Roll out of VoIP services on the T6000/T7000/T9000 product line and interfacing of Legacy switching platforms

to the next generation technology

Director of Technical Services 2002-2005

Martin Group Mitchell, SD

Started Martin Group Field Services department and grew the department to revenue of $1.2 Million per year

Initiated customer summary documentation for detailed network analysis and planning

Assist GM of Engineering Group in all aspects of budgeting, recruitment of future clients, employee performance

reviews, forecasting and management of business unit

Technical support to our clients on wide variety of the following equipment, engineering department, Nortel

DMS switching product line, Siemens EWSD, Mitel GX5000, DLC equipment, Sonet fiber equipment, DACS,

Channel Banks, ATM switches, Routers, DSLAMS and Migration of legacy networks switching, fiber and data

Network analysis and troubleshooting

Created and design the current as built documentation used by our engineering department

Engineering Manager 2002-2002

McCook Telephone Salem, SD

Consulted with the GM on the technology direction of the telephone company

Network design

Managed the technical budget for the engineering department

Documented the network

Provisioning support on DMS-10, Calix DLC, AFC DLC, Fujistu Sonet Ring, Marconi ASX-1000 ATM switch,

Paradyne DSLAM’s and Misc. central office equipment

Manager of Field Services 1998 – 2002

Martin Group Mitchell, SD

Promoted from Engineering Field Technician to Manager of Field Services

Technical support to our clients on wide variety of the following equipment, Nortel DMS switching product line,

Siemens EWSD, Mitel GX5000, DLC equipment, Sonet fiber equipment, DACS, Channel Banks, ATM switches,

Routers and DSLAMS

Design MOPS for Migration of legacy networks switching, fiber and data

Migration of legacy switching networks. Cut over services. Translations for the new class 4/5 switches

Provide Technical support to the engineering department

Chief Engineer 1997 - 1998

SD Public Broadcasting Reliance, SD

Maintained and provisioned over 1000 miles of microwave links

Maintained and repaired two Harris FM transmitters and two RCA TV transmitters

Prevented maintenance schedules on the equipment in the network

Senior Project Manager 1996-1997

IDB Systems Carrollton,TX

Provide technical design and customer support to the sales and engineering departments

Interface with clients on current and future projects

Manage the project budgets, technical and logistics aspects

Provided support fellow project managers

Provided customer training on systems deployed in the field

Systems Engineer 1994 - 1996

Andrew Corp Richardson, TX

Designed satellite earth stations for video, data and voice services

Provisioning and acceptance testing on satellite earth stations

Provided customer training on systems deployed in the field

Project Manager 1990 – 1994

IDB Systems Carrollton, TX

Provide technical design and customer support to the sales and engineering departments

Interface with clients on current and future projects

Manage the project budgets, technical and logistics aspects

Provided customer training on systems deployed in the field

Field Engineer 1986 - 1990

MCL Inc. Bollingbrook, IL

Provided technical support to the company current product line

Repaired and diagnosis problems with customer equipment

Worldwide travel for repair, and troubleshooting of product line

Provide onsite customer training for equipment

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