DARLENE CRISTOPHER

**-** **** ******, ********* *A, Long Island City, NY 11101347-***-**** ?

acd3hu@r.postjobfree.com

Summary of Qualifications

> Over eight years of experience providing exceptional customer service

and administrative support in the Airline industry

> Ability to problem solve and interpret and explain information

> Exceptional communication, organizational and interpersonal skills

> Fluent in Spanish, both verbal and written

> Working knowledge of Microsoft Word and internet navigation with C-

Base, Air Serve, Sabre View and Link

> Highly motivated, responsible reputation, track record of ability to

handle multiple projects at a given time

> Detail oriented and strong management skills

Professional Experience

LSG Sky Chefs

March 2006 - August 2013

Account Coordinator, Jamaica, NY

September 2009 - January 2013

. Trained and managed over 10 employees for 3 different operating shifts

. Tracked and updated database with merchandise inventory evaluation

. Coordinated weekly staff schedule administered staff performance and

reviews

Information Service

May 2009 - August 2013

. Monitored 4 accounts for airline catering requisition

. Managed and revised catering orders for 60 or more aircrafts and

adjusted passenger bookings

. Adjusted and recorded data using various software analyzing meal

counts, flight cancellations

. Coordinated flow of airline catering order for specific passenger

selection

. Modified and adjusted department staff schedule

. Handled front desk call services estimate of a 100 calls on a daily

bases

. Developed and distributed single flight diagrams and information to

operating departments

. Facilitated catering operation incorporating various departments such

as Dispatch, Customer service, Food, Beverage, Assembly and client

Airlines

Duty Free Auditor Clerk

March 2007 - April 2009

. Preserved and recorded inventory of high value up to $10,000 utilizing

inbound and outbound merchandise

. Adjusted and replaced merchandise itemizing, reviewed and matched all

merchandise inventories

. Distributed daily implementation of restored and recovered

merchandise, as well as finalized outgoing Duty Free items to meet

flight schedule

ABEA and Preset Facilitator

March 2005 - December 2006

. Prepared all aspects of equipment for up to 60 assigned flights

. Monitored and ensured quality control of equipment for flight catering

purposes

. Communicated information regarding the allocation of equipment for 60

flights with staff members and management team

Met Food,Staff Supervisor, Middle Village, NY

December 2006 - July 2007

. Assisted staff to achieve customer satisfaction

. Established daily staff meeting to determine department rotation

. Monitored staff availability to ensure adequate staff coverage

. Maintained organized work area to achieve customer friendly

environment

Education

Computer Network System, ITT Technical Institute, New York, NY

December 2010

GED, Nation High School, Glendale NY

June 2009

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