Kimberly A. Brown

**** ******* ******

Greer, SC 29650

412-***-****

OBJECTIVE To obtain a challenging position requiring the use or skills in communication, research, investigation and organization.

EXPERIENCE

04/2013 to Present Customer Service Representative, Concentrix, Greenville, SC

Responsibilities – Handle inbound contacts of an informational and emergency nature. Maintains a working knowledge of all company products and services through continuous classroom and self-paced training. Processes trouble tickets and use multiple tools and procedures to address the client’s needs.

11/2005 – 11/2012 Financial Services Consultant, PNC Bank, Pittsburgh, PA

Responsibilities - Received service related calls about PNC Bank products and services. Answered questions, researched/resolved problems and/or complaints. Performed account maintenance and escalated calls when needed. Opened/Closed bank accounts.

8/2003 - 10/2004 Calendar Coordinator, Kelly Law Registry/Fireman's Insurance Fund (Contract Position), Pittsburgh, PA

Responsibilities - Coordinated all aspects of attorney’s calendars in regards to depositions, mediations, trial dates, hearings, IME’s. Responsible for interaction with clients, attorneys, judges, doctors and all other entities in regards to calendaring. Responsible for coordinating court reporter’s appearances at particular events.

1/2003 – 2011 Tax Preparer, Jackson Hewitt Tax Service (Seasonal), Pittsburgh, PA

Responsibilities - Prepared individual tax returns using computer software; Customer service.

2/2002 - 6/2003 Substitute Teacher, Wilkinsburg School District

Responsibilities - Assumed the duties, which included gym, music, art, as well as the usual curriculum of the regular classroom teacher when they were absent, Assisted teachers in everyday classroom activities, supervised children from the ages of 5-11 in the classroom as well as during lunch and recess.

8/2000 - 4/2001 Data Conversion Operator, United States Postal Service, Pittsburgh, PA

Responsibilities - Typed information obtained from live mail which enabled machines to place bar codes on the mail.

9/1997 - 4/1999 Legal Assistant, J.J. Gumberg Company, Pittsburgh, PA

Responsibilities - Prepared commercial real estate leases, Monitored bankruptcy cases, Tracked insurance certificates for all Tenants in each of the Company owned or managed shopping centers, Reviewed and maintained insurance policies for the company owned shopping centers, Monitored and completed vehicle registration for company vehicles, legal research.

10/1994 - 9/1997 Paralegal, General Nutrition Corporation, Pittsburgh, PA

Responsibilities - Lease negotiations, Prepared subleases and sublease extracts, prepared leases and lease extracts, reviewed leases, assisted clients in the franchise process, liaison between Landlords and GNC Attorneys, tracked internal documents.

6/1992 - 10/1993 Paralegal, Westinghouse Securities Litigation/Legal Management Services, Pittsburgh, PA

Responsibilities - Abstracted pertinent information from legal, business, and technical documents toward the goal of producing a database of knowledge for attorney's easy retrieval. Maintained and produced documents and files, performed quality control. Retrieved documents and prepared attorneys for depositions.

EDUCATION

5/2011 Masters Administration of Justice and Security, University Of Phoenix

5/1994 B.A. Regent Studies, West Virginia University, Morgantown, WV

5/1992 Specialized Business Degree - Paralegal Specialist

Western School of Health and Business Careers, Pittsburgh, PA

Achievements - High Honors awarded for four academic quarters and Dean's List for four academic quarters.

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