Andres Rodriguez

Information Technology Specialist Assistant - Geek S.W.O.T

San Antonio, TX

acd37x@r.postjobfree.com - 815-***-****

WORK EXPERIENCE

Information Technology Specialist Assistant

Geek S.W.O.T - Romeoville, IL - January 2012 to Present

Collaborate with campus IT Specialist on weekly tasks and projects organized depending upon urgency

• Provide solutions for various technology subjects including: Virus removal from images by utilizing the LAN

network; update software applications

• Configure drivers for server capacity; ensure system images to have the most recent versions of software

• Monitor hard drives for server capacity; ensuring temperature and values are within the meaning

• Troubleshoot many technology problems for 50 faculty, staff, and students per week

• Managed for documenting and responding to trouble calls and requests received by the IT Help Desk including

logging, status updates, and user follow-up

Owner/Operator/PC Repair

Geek S.W.O.T - Romeoville, IL - April 2010 to Present

Supervised and managed a team of IT Specialist

• Maintain variety of hardware and networking components

• Provided smooth transitions for clients wishing to work from home with a safe reliable network

• Coordinated weekly meetings to ensure company was meeting deadlines and fulfilling customer needs

• Participated with upcoming projects to receive an understanding what employees are struggling with •

Develop new efficient software for small organizations within the Chicago land area

• Integrated creative ways for customers to connect to multiple servers from any location

• Establish and innovate new ways for clients to have access to their organizations database retainer's while

assigning Static IP addresses

Work Study Student

Rasmussen College - Romeoville, IL - November 2012 to June 2013

Responsibilities

• Collaborate with campus IT Specialist on weekly tasks and projects organized depending upon urgency

• Provide solutions for various technology subjects including: Virus removal from images by utilizing the LAN

network; update software applications

• Configure drivers for server capacity; ensure system images to have the most recent versions of software

• Monitor hard drives for server capacity; ensuring temperature and values are within the meaning

• Troubleshoot many technology problems for 50 faculty, staff, and students per week

• Managed for documenting and responding to trouble calls and requests received by the IT Help Desk including

logging, status updates, and user follow-up

Analyzing data

Administering programs

Setting work/committee goals

Developing a climate of enthusiasm, teamwork, and cooperation

Knowledge of concepts and principles

Interacting with people at different levels

Developing plans for projects

Defining performance standards

Thinking in a logical manner

Evaluating programs

Planning organizational needs

Updating files

Writing reports

Sketching charts or diagrams

Investigating problems

Organizing files

Locating missing information

Generating accounts

Crew Member

Culvers - Romeoville, IL - June 2012 to November 2012

Responsibilities

Interact heavily with guests on sales floor and cash register

Utilize company selling approaches to create an enriched guest experience

Assist in maintaining a well stocked and neat store appearance

Act quickly to address guest concerns and provide resolutions

May be assigned to work in multiple departments to help guests and the store team to achieve daily results

Speaking to the public

Listening to others

Setting work/committee goals

Maintaining a high level of activity

Providing customers with service

Computer Technician Assistant

Joliet Junior College - Joliet, IL - January 2010 to June 2010

Supported faculty with computer lab equipment and various PC hardware

• Assisted students with questions regarding various PC software and Internet topics

• Investigated software and hardware problems posed by faculty and students

• Documented system malfunctions and investigate technical failures

EDUCATION

Diploma in General Education

Plainfield Central High School - Plainfield, IL

2006 to 2009

Associate of Applied Science in Information Systems Management

Rasmussen College - Romeoville, IL

ADDITIONAL INFORMATION

• Over 3 years of experience in IT and Customer Service

• Strong communication and attention to detail with the ability to work with the general public

• Excellent ability to multi-task and prioritize tasks to assure that all deadlines are met

• Talented in problem solving and office system design

Contact this candidate