Nicole Hill

**** ********** ****, *** **** Lawerenceville, GA 30044

Home: 678-***-****

acd35x@r.postjobfree.com

Objective

Seeking a medical receptionist position with a growth-oriented company offering opportunity for advancement and professional development

Education

Clayton State University & Georgia State University 2012- Present

● Biology Major

Meadowcreek High School 2010-2012

● Received high school diploma

Norcross High School 2008-2010

● Began IB Program

Key Skills

• Type 45-50 wpm

• Excellent customer service

• Excellent communication skills (oral and written skills)

• Third Party Verification

• Appointment Scheduling

• Detailed oriented

Computer Skills: Windows 7, Microsoft Word, PowerPoint and Excel

Employment History

Emory St. Joseph Hospital Atlanta, GA

Patient Access Representative/Front Desk Receptionist October 2013- Present

• Greet patients and provide instructions as they come in

• Conduct patient interviews

• Schedule appointments

• Answer incoming calls

• Verify third party insurance benefits

• Obtain preauthorization and pre-certification

• Collect insurance co-pays

• Balance daily collections and deposits

• Interact with patients, family members, visitors, physicians and employees

Lee’s Optical Alpharetta, GA

Front Desk Receptionist (Paid Internship) 2013- Present

• Greet guest promptly in a friendly, professional and efficient manner

• Perform clerical and administrative duties

• Pull, document and file patient charts

• Handle incoming and outgoing correspondence

• Verify insurance and copays

• Collect co-pays

CarMax Auto Finance Kennesaw, GA

Customer Service Rep April 2013 – March 2014

• Resolved and provided detailed information regarding financing, warranties and titles

• Maintained customer records by updating account information.

• Resolved customer service problems by clarifying the customer's complaint.

• Properly documented customer accounts and address complaints and concerns in a timely manner to ensure customer satisfaction.

• Answered an average of 60 to 75 calls on a daily basis

• Processed credit card and check payments

Powell’s Special Events Norcross, GA

Receptionist August 2010 - July 2013

● Greeted guest promptly in a friendly, professional and efficient manner

● Informed guest of promotional events, discounts and services

● Answered incoming calls

● Scheduled and confirmed appointments

● Maintained company files

● Completed daily, multifaceted clerical tasks (e.g., data entry, electronic and paper filing, scanning, copying and manage client database

● Processed contracts and transactions for all events, payments and membership fees

References

Furnished upon request

Contact this candidate