Munirah Abdul-Hakeem

Fiber Analyst Technical Support - Verizon

Newark, NJ

acd354@r.postjobfree.com - 240-***-****

To obtain orientated mid-level position where teamwork is key to achieving goal. A position that will allow me

to utilize my experience with service and people relations which will lead to top results and advancement in

the company.

WORK EXPERIENCE

Fiber Analyst Technical Support

Verizon - September 2013 to Present

Answer inbound and outbounds calls, assisting customer with computer related

issues hardware, software, and network. Providing excellent service to customer by using troubleshooting

skills to attempt to isolate cause of problem, having

good listening skills and multitasking to eliminate non-essential information and focus on what is needed to

determine the cause of issue. Instructing step by step how to resolve issue.

Customer Service Representative (CSR III)

WellsFargo Home Mortgage - June 2012 to September 2013

Frederick, M.D.

Customer Service (CSRIII)

Aerotek/WellsFargo Home Mortgage - June 2011 to August 2011

Answer inbound and outbound calls, assisting with mortgage payments,

billing inquires, and updating necessary account information. Providing

expectional service by offering products that benefits each individual need of the customer. This includes

refinance, home equity, recurring withdrawals,

online access etc. Educating homeonwers concerning all aspects of their

mortgage including their escrow account.Work directly with the tax authority to pay taxes. Mentored newly

skilled employees, started in April the Coaching and leadership Program observing co-workers side by side

on live calls and provide feedback to increase overall monthly objectives. Being able to satisfy

all customers financial needs and help them succeed financially on one call

resolution is major in our industry.

Customer Service

Charleston Maintenance - Newark, NJ - July 2007 to August 2011

Answer inbound and outbound calls, responsible for handling customer concerns and issues. Understanding

customer needs and displaying a positive attitude. Listening to form an analysis based on consumer wants and

needs. Customer representatives are landscaping consultants and must demonstrate a good understanding

of the company products and services being offered. Matching consumer needs and recommend appropriate

services and products. Being able to assist customers personally and with top respect is ultimately the goal

of the company.

Security Guard

Newark Public Schools - Newark, NJ - September 2004 to August 2011

Safeguard, patrol, and monitor school premises during and after school hours. Closely monitored children,

staff, and visitors as well as the property to ensure safety. Greet visitors who enter building and guide them

to correct destination. Making sure all daily reports and logs regarding the activities and any disturbances

occurring during shift is filed.

Customer Service

Newark Public Schools - Paramus, NJ - April 2006 to July 2007

Inbound calls, greeting customers, positive attitude and listening to customers question or concerns regarding

their account. Making sure to follow first call resolution procedure when appropriate. Possessing the ability

to mutli task to ensure timely and accurate resolutions to provide customer with the necessary information

they need.

Sales Agent

West East Realty - New York, NY - June 2004 to April 2006

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors,

and pest control operators to ensure that terms and conditions of purchase agreements are met before closing

dates .Interview clients to determine what kinds of properties they are seeking. Prepare purchase agreements,

closing statements, deeds and leases. Coordinated property closings, overseeing signing of documents and

disbursement of funds. Promote sales of properties through advertisements, open houses, and participation

in multiple listing services. Generate lists of properties that are compatible with buyers' needs and financial

resources.

Contact this candidate