Monicha L. Granger

**** ******** ****. ******* ***, OH 44146

Phone: 440-***-****

Cell: 216-***-****

Email: acd34o@r.postjobfree.com

Professional Summary

Energetic team member who learns and adapt quickly with over 19 years experience in customer relations. Accustomed

to a fast pace environment. Versatile skill set in customer service, sales, and written and oral communication. Resolved

issues such as bodily injury claims on first call saving the company $15k annually and daily problem solving avoiding

litigation.

Education

Associate of Applied Business with completion of certificate for Computer Technology, 1994

Ashtabula County Joint Vocational and Training School Business Administrative Studies, 1991

Auto Claims Law Specialist (ACLS) Certification, 2008

Core Skills

• Managing of general insurance claims

• Communications

• Planning

• Customer service

• Mentoring and Training

Experience

Sr. Claims Representative II (2012-–PRESENT)

National General Insurance

• Responsible for handling $500K unrepresented, represented and litigated commercial, auto injury claims

in 9 states

• Conduct a minimum 10 different liability and coverage investigations per day

• Mentor new claims representatives (New Hires)

• Handled 35 different call issues per day

• Licensed in Ohio, North Carolina, Texas, Connecticut, Florida, Kentucky, Delaware, Rhode Island and

West Virginia

Sr. Claims Representative (2005-–2012)

Farmers Insurance/21st Century Insurance/ AIG

• Litigated with attorneys

• Represented a daily of 20 different auto injury, homeowner liability and commercial claims.

Resume: Monicha L. Granger 2

• Maintained quality and accuracy with

• Handled coverage and liability investigations, evaluations and bodily injury resolutions

• Worked in conjunction with legal teams and court systems to resolve claims

• Trained and mentored new claims representatives

Claims Representative (2001-–2005)

Nationwide Specialty (formerly Victoria Insurance)

• All phases of general claims handling, including coverage and liability investigations, property damage and bodily

injury resolution for 11 states

• Handled over 15 different daily injuries and property damage claims

Customer Report Administrator (1995-2001)

Allstate Insurance Company

• Established initial loss reports for insured and claimant parties

• Gathered and explained details regarding auto and homeowner claims

• Explained inspection procedures and repair assignments for auto claims

Skills

Outlook, Word, Excel and PowerPoint, Lotus Notes, Seibel, ISO

Interest

Dancing, jogging, yoga, aerobics and reading.

Page 2-216-***-****

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