Bruce Emmerling

**** **** **** ****** * Baltimore, MD 21211 * 410-***-**** *

acd31m@r.postjobfree.com

Career Objective: To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work well

with people

Profile Intuitive problem solver with a strong background in

information systems and usability research.

Skill Areas

- IT Administration - Technical Documentation

- Web Development - Project Teamwork

- Instructional System Design - Training

- User Research - Social Media

- Content Management Systems - Digital Media

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Technical Applications: Visio, Adobe Suite CC, Joomla, Wordpress,

Pencil, Balsmiq

Summary Operating Systems: Windows, Linux, Windows Server, Android OS

Education

University of Maryland Baltimore County, Catonsville MD

Graduate Certificate Instructional Systems Technology

Graduate Certificate Instructional Systems Design

University of Maryland University College, Adelphi, MD

Bachelor of Science in Information Systems Management

Certificate of Information Assurance

Certificate of Computer Networking

People Helpers September 2013 - Present

IT Associate

* Manage web site, blog and social media pages

* Develop social media campaigns for marketing of services

* Manage client database with financial records

* Oversee online store and develop new products for sale

* Provide troubleshooting and technical support

* Design communications documents, advertisements and graphics

* Provide training for clients on computer topics

* Implement software and operating system upgrades

* Monitor computer systems and network hardware

Freelance Media Specialist September 2009 - Present

Web Media Specialist

* Write articles on different topics including technology,

health, travel, legal, and general news

* Conduct research using primary and secondary resources

* Continually develop social media campaigns to increase

readership

* Develop websites and web blogs

* Design newsletters, information graphics, reports, and

directories

* Manage content management systems including Joomla, Wordpress

and

Drupal

* Capture photographs of events, conferences, commercial

businesses and

People

* Edit and organize digital media using Adobe software

Sylvan Learning April 2013 - August 2013

Instructional Design Intern

*Monitored ongoing upgrades to content management system

*Developed storyboards for online training system

*Wrote instructional guides for end users

*Created an online training system for educational developers

*Conduced user research from developer operations in CMS

*Produced Presentations and video multimedia demonstrations

United Seniors of Maryland January 2011 - October

2012

IT Intern and Consultant

*Developed user interface layout and interactive forms for CMS

*Managed an online membership program based on Joomla CMS

*Provided user training for technical programs

*Developed social media programs using Twitter, YouTube,

Facebook, Pinterest,

and other sites

*Produced video multimedia for YouTube and Facebook

ShortForm August 2011 - June, 2012

Social Media Intern

*Managed Video Channels with new and engaging videos

*Wrote articles on video media

*Promoted Videos with social media outlets

*Created blog and website promotions based on new videos

Usability Professional Association September 2009-

July 2010

Usability Intern

* Developed BOK website content

* Created analysis reports of conference papers and proceedings

* Produced usability presentation summaries for BOK website

* Wrote abstracts and keyword summaries of articles

Wolfgang Research, Blacksburg, VA September 2006-

July 2009

Legal Researcher

* Conducted in-depth residential, commercial, and legal research

* Produced extensive searches for mortgage and deed of trust

records for

clients

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