Present Address

Name – Gaurav Lawaniya

Address: Village Nagla Meera

Post : Beri Chahar Akola Agra

Email: acd2wo@r.postjobfree.com

Mob-099********

CAREER OBJECTIVE:

To excel my Professional knowledge and ability in the field of hardware and networking and keep on re-defining the benchmark of my knowledge and ability for the development and benefit of organization associated with me

FUNCTIONAL AREA:

Computer Hardware & Networking

WORK EXPERIENCE

NETCONNECT INDIA PVT.LTD:

Sites Handled : IBM Global Process Services Pvt. Ltd.

Duration : Jan 2013 to August 2013

Designation : Service Desk Engineer

NETCONNECT INDIA PVT.LTD CLIENT: IBM

Sites Handled : IBM Global Process Services Pvt. Ltd.

Duration : MAY 2012 to August 2012

Designation : Service Desk Engineer

EMBEE SOFTWARE PVT LTD: CLIENT: WIPRO INFOTECH

Sites Handled : Express Industry Council of India Mumbai (Custom)

Duration : November 2010 to Jun 2011

Designation : Technical Support Support Eng. (L2)

RESPONSBILITIES:

• Worked with Call Login tool developed by Wipro InfoTech known as E-helpline & give presentation users for the same

• Creating and maintaining the databases for different departments

• Helping the departments in fetching the desired data

• Making Mis reports for daily, weekly, monthly and special types of reports for different departments

• Works with Ms PowerPoint, Excel and Ms words

• Installation and troubleshooting of Microsoft Windows 2000, XP,Vista & 2007

• Diagnosing the faults and errors coming in the network environment

• Installation and Configuration of Outlook Express & Microsoft Outlook 2003 & 2007

• Managing the Disk Drives & Implement the Quota

• Installation and Configuration of Print Server

• Installation of local, network printer, & Scanner

• Coordinate with Vendors for different support related issues

MICROLAND LIMITED:

Sites Handled : First Source (MALAD)

Duration : March 2010 to Aug 2010

Designation : Desktop Engineer (EUS L1)

RESPOSBILITIES:

• Providing online & onsite support to Client with Minimum downtime in a 24*7 Environment on Hardware, Applications, & Networking related problems through helpdesk calls

• Installation, Ghosting & Registration of Microsoft Windows XP, 2000 & Vista

• Troubleshooting of Hardware & Software related Issues

• Installation of Network and local Printers on Client Machine

• Executing Service Packs & Security Patches in Operating Systems

• Managing login Credential's for the user’s using the AD console

• Managing access rights for the user's for all Central repository

• Taking Incremental and differential backups of the Server

• Configuring & Managing Microsoft Outlook 2003

• Creating Daily Checklist of servers & Network Devices

• Troubleshooting LAN related issues

• Installation of Application Software and drivers

• working with Video Conferencing system

• Managing Software & hardware inventory

• Taking Backup and restoration of Data

• Installation & updating of the Antivirus

• Working with Thin Client

YASIKAN ENTERPRISES PRIVATE L.T.D

Sites Handled : MTNL Delhi

Duration : May 2009 to Jan 2010

Designation : Technical Support Executive

RESPOSBILITIES:

• Troubleshooting hardware & O.S related Issue

• Installation & Configuration of Wired & Wireless Modem's

• Troubleshooting & Configuration of Internet Connection

• Installation of Outlook Express & Ms Outlook

• Installation of Software, Application & Drivers

ACADEMIC QUALIFICATION:

• Graduation from Dr. B.R.A University Agra in 2007

• 10+2 from M.P Board in 2003

• High school from M.P Board in 2001

PROFESSIONAL QUALIFICATION

• Jetking Certified hardware & networking Professional course from -Jetking Agra

• Pursued training for CCNA with forum -Matunga Mumbai

• Microsoft Certified Professional (MCP)

PERSONALITY TRIATS:

• Having positive attitude

• Believe in self-improvement

• Learning is never ending exercise

PERSONAL PROFILE:

Father Name - Mr. Ashok Lawaniya

Date of Birth - 15-07-1988

Nationality - Indian

Marital Status - Married

Gender - Male

I hereby declare that above-mentioned information is true to the best of my knowledge and concern.

Place –Agra

Gaurav Lawaniya

991-***-****

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