TEJAS PATEL

** *. ****** ***., *******, NJ *****

609-***-**** acd2w4@r.postjobfree.com

Targeting Human Resources Assistant Positions

Qualified Computer Operator with more than 5 years Help Desk Support experience.

Technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Proficient in a range of computer systems, languages, tools and testing methodologies.

Apt knowledge of Microsoft Office Applications (Microsoft Word, Excel Outlook and Power Point)

Certified in Oracle and Visual Basic. Knowledgeable of Java.

Bilingual; Hindi, Gujarati

TECHNOLOGY SUMMARY/ OR CIRTIFICATION

Certifications: A+ and Network +

Systems: Windows 2000/XP/2K3,

Databases: Oracle, Active Directory

Languages: Visual Basic, SQL, C++, as/400

Software: MS Visio, MS Office, Lotus Notes

RELIVANT IT EXPERIENCE

Helpdesk Support & Computer Operator, (2005 to 2010) Handled technical troubleshooting within a

casino environment. Ran daily basis run logs, phone support, the daily back-ups on main frame and slow-

downs and data recoveries. Resolution and closure of trouble tickets on kiosk machines. Responsible for 30+

technical/mission-critical calls daily and consistently met high service standards.

WORK EXPERIENCE

RESORTS CASINO & HOTEL

Valet Supervisor Atlantic City, NJ 07/12 – 01/14

• Assigned work to employees and monitored all complaints and resolved it accordingly.

• Monitored staff and ensured sufficient staff for managing volume business.

• Provided optimal customer services to both internal and external customers.

M P L COMPANY

Packaging Philadelphia, PA 02/11 –

03/11

• Folded and packed goods and merchandise into compartment

• Prepared units for ultimate pack by weighing manually.

• Assembled and completed formalities compliant with parts and part numbers

TRUMP MARINA CASINO & HOTEL

Computer Operator Atlantic City, NJ 03/05 –11/10

• Ensure network and servers are functioning properly.

• Connect computer peripherals for users.

• Help new employees get their computer running.

EDUCATION/CERTIFICATE

Atlantic Cape Community College, Computer Information System 2000

Atlantic City, NJ

APTECH Computer Education 1997

Anand City, Gujarat, India

REFERENCES UPON REQUEST

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