KIARA ELLIS

*** ********* ******, *******, ** ***73 H: 318-***-**** C: 601-***-**** acd2rc@r.postjobfree.com

Summary

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

skilled in exceeding sales goals and company expectations by expanding client base and maintaining high

standards of customer service.

Satisfactory driven to exceed sales goals and build long-term relationships with customers. Creates a positive

shopping experience through high-quality customer care.

Qualified sales associate with 2 years in fast-paced customer service and call center environments. Personable

and professional under pressure.

Proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and

calm manner.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively

builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into

new sales.

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced

environment.

Solid team player who offers a positive and cooperative attitude.

Energetic Sales Associate with a strong background in retail sales, fashion merchandising and customer service

support.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at

decision making, while maintaining excellent customer service throughout the sales process.

Highlights

Cheerful and energetic Basic clerical knowledge

Superior communication skills Relationship selling

MS Office proficient Barcode scanning

Flexible scheduling Positive outlook

Effective team player Resolution-oriented

Superior organization skills

Dependable and reliable

Gives strong details when explaining to customers

of service.

Flexible

Accomplishments

Fulfilled all supervisory duties when Store Manager was on vacation.

Winner of the employee of the month award.

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Creative Problem Solving:

Resolved product issue through consumer testing.

Experience

Customer Service Represenative 08/2013 to Current

Family Dollar Vidalia, LA

Exchanged returned merchandise for customers quickly and efficiently.

Informed customers about sales and promotions in a friendly and engaging manner.

Recommended and helped customers select merchandise based on their needs.

TL Merchandiser Current

Premium Retail Natchez, MS

Arranged items in favorable positions and areas of the store for optimal sales.

Upheld stock levels and proper pricing for multiple product lines.

Established and maintained proper high traffic displays, resulting in increased sales.

Created and implemented POS with chosen vendors.

Retails sales Merchandiser 02/2013 to 09/2013

Acosta Sales and Marketing Natchez, LA

Organized and located inventory and updated store spreadsheets.

Upheld stock levels and proper pricing for multiple product lines.

Tracked shipping and weekly and monthly fallout.

Wireless Sales Associate 01/2010 to 01/2012

Walmart Vidalia, LA

I have worked for Walmart, successfully completing cellular phone contracts for customers through Verizon Wireless for

two years. I have excellent customer service skills and interaction. Some of my responsibilities as a wireless sales

associate were to explain in strong detail the contract plans we offered and help customers distinguish the right phone

for their needs. I have successfully set up contract plans and relationships with customers.

Education

Associate of Applied Science: Business Management 2014

Grantham University Vidalia, LA, usa

Coursework in Marketing and Advertising

Continuing education in Business Administration

Have maintained a 3.7 GPA

GED: General Studies 2008

Vidalia High School Vidalia, LA, USA

Copiah Lincoln Community College

Nursing

2009-2010

(1 year)

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