Yolanda Aguilar
Montebello CA, 90640
acd2hv@r.postjobfree.com
OBJECTIVE: Seeking for a challenging career position in Customer Service/Account Specialties where I
am able to apply my professional training and strong communication skills in a company that offers and
opportunity for advancement.
EDUCATION
Certificate of Completion August 1999
Glendale Community College Glendale, CA
JCPenney
Montebello CA
11/2005-Present
Customer Service/Sale
Although my primary title is Sale Person, my job assignment requires that I perform as Customer Service, I
respond to customer with their needs from refund, account payment, placing online order. I also assisted
Supervisor and Manager with task as needed.
1/2011-4/2014 Public Storage Baldwin Park CA
Property Manager
Maintains appropriate financial and achieves financial goals by: Accurately handling cash and balancing
receipts, making collections, posting payments and processing daily bank deposits accurately and timely,
participating in collecting past due account. Consistently practices effective customer service techniques
through: Answering phone in a friendly pleasant and professional manner. Greeting customers promptly
enthusiastically and professionally, showing and presenting the features and benefits of the property at all
times. Resolving customer problems timely and effectively
1/2010-12/2010 Cameron Measurement Systems City of Industry
Document Specialized
Document control that included management of scanned documentation this included and was limited to minor
revisions, update files while using various PDF editing tools, logging document changes through the utilization
of Microsoft Excel indexing feature and controls. Organizing well over 80,000 plus digitized files and folder
while preserving data integrity and security. Proficient in the use of SAP soft word, Microsoft Outlook, Work
and Excel
Norman Shutter
8/2005-12/2009 Santa Fe Spring, CA
Account Specialties/Customer Service
Although my primary title is customer service representative, my job assignment requires that I perform as
Senior Customer Service Rep. I responded to inbound phone call from all Budget Blinds accounts and
correspond with District Sales Managers, solved and made decision in regards to credit, repair and remake and
also check status, track shipment, made changes, cancel order and price quote. Resolving customer problems
timely and effectively, I also assisted the Supervisor and Managers with office Management task as needed.
Barco Uniforms
2/2004-8/2005 Gardena, CA
Customer Service Specialties
Responsibilities-includes data entry, handling customer returns and reorder, problem resolution and supporting
the sale & marketing department with Seasonal Promotion answer & return phone calls and email, submit
credit memo approval and follow up on rush order, issued UPS call tag and following up any other issued
customer may request. As well assisted Supervisor with any task as needed.
California Window Covering
01/2000-2004 Mira Loma, CA
Customer Service Assistant Supervisor
In my position as Assistant Supervisor-I respond to inbound phone calls and correspond with Sale Manager,
high volume call center. Monitor calls makes decisions in regards to credits, remake repair and approval rush
orders for next day shipments, Research late order issued tracer and UPS call tag, troubleshoot problem.
Release all order from shipping department, and print all invoices for billing
Hunter Douglas Window Fashion
6/1987-1/2000 Los Angeles, CA
Research Team/Customer Service Representative
Although my primary title is customer service, my job assignment requires that I perform as Senior Customer
Service Rep. I responded to inbound phone call from Home Depot and correspond with District Sales
Managers, check for all status for incoming order and makes decisions in regards to credit repair and remake,
also research any late order issued tracer. Resolving customer problems timely and effectively, I also assisted
all Supervisor and Managers with any Management task as needed also have experience with SAP and EDI
software.
Reference: Available upon requested