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Customer Service Manager

Location:
Glendale, CA
Posted:
May 09, 2014

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Resume:

Yolanda Aguilar

*** *** ******** ***# *

Montebello CA, 90640

323-***-****

acd2hv@r.postjobfree.com

OBJECTIVE: Seeking for a challenging career position in Customer Service/Account Specialties where I

am able to apply my professional training and strong communication skills in a company that offers and

opportunity for advancement.

EDUCATION

Certificate of Completion August 1999

Glendale Community College Glendale, CA

JCPenney

Montebello CA

11/2005-Present

Customer Service/Sale

Although my primary title is Sale Person, my job assignment requires that I perform as Customer Service, I

respond to customer with their needs from refund, account payment, placing online order. I also assisted

Supervisor and Manager with task as needed.

1/2011-4/2014 Public Storage Baldwin Park CA

Property Manager

Maintains appropriate financial and achieves financial goals by: Accurately handling cash and balancing

receipts, making collections, posting payments and processing daily bank deposits accurately and timely,

participating in collecting past due account. Consistently practices effective customer service techniques

through: Answering phone in a friendly pleasant and professional manner. Greeting customers promptly

enthusiastically and professionally, showing and presenting the features and benefits of the property at all

times. Resolving customer problems timely and effectively

1/2010-12/2010 Cameron Measurement Systems City of Industry

Document Specialized

Document control that included management of scanned documentation this included and was limited to minor

revisions, update files while using various PDF editing tools, logging document changes through the utilization

of Microsoft Excel indexing feature and controls. Organizing well over 80,000 plus digitized files and folder

while preserving data integrity and security. Proficient in the use of SAP soft word, Microsoft Outlook, Work

and Excel

Norman Shutter

8/2005-12/2009 Santa Fe Spring, CA

Account Specialties/Customer Service

Although my primary title is customer service representative, my job assignment requires that I perform as

Senior Customer Service Rep. I responded to inbound phone call from all Budget Blinds accounts and

correspond with District Sales Managers, solved and made decision in regards to credit, repair and remake and

also check status, track shipment, made changes, cancel order and price quote. Resolving customer problems

timely and effectively, I also assisted the Supervisor and Managers with office Management task as needed.

Barco Uniforms

2/2004-8/2005 Gardena, CA

Customer Service Specialties

Responsibilities-includes data entry, handling customer returns and reorder, problem resolution and supporting

the sale & marketing department with Seasonal Promotion answer & return phone calls and email, submit

credit memo approval and follow up on rush order, issued UPS call tag and following up any other issued

customer may request. As well assisted Supervisor with any task as needed.

California Window Covering

01/2000-2004 Mira Loma, CA

Customer Service Assistant Supervisor

In my position as Assistant Supervisor-I respond to inbound phone calls and correspond with Sale Manager,

high volume call center. Monitor calls makes decisions in regards to credits, remake repair and approval rush

orders for next day shipments, Research late order issued tracer and UPS call tag, troubleshoot problem.

Release all order from shipping department, and print all invoices for billing

Hunter Douglas Window Fashion

6/1987-1/2000 Los Angeles, CA

Research Team/Customer Service Representative

Although my primary title is customer service, my job assignment requires that I perform as Senior Customer

Service Rep. I responded to inbound phone call from Home Depot and correspond with District Sales

Managers, check for all status for incoming order and makes decisions in regards to credit repair and remake,

also research any late order issued tracer. Resolving customer problems timely and effectively, I also assisted

all Supervisor and Managers with any Management task as needed also have experience with SAP and EDI

software.

Reference: Available upon requested



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