Erica Hoffmeier

Customer Service/Administrative Assistant - Hartman Plastics Corporation

Gap, PA

acd2g9@r.postjobfree.com - 717-***-****

WORK EXPERIENCE

Customer Service/Administrative Assistant

Hartman Plastics Corporation - Honey Brook, PA - October 2011 to Present

Shipping/Receiving Coordinator.

• Order Processing

• Data entry/ Production Entry

• Filing

• Provide customer service to customers via phone.

• Prepare Purchase Orders

Administrative Assistant

Ranck, Lake, Roeder, Hillard & Associates - New Holland, PA - January 2011 to October 2011

Answering phones.

• Preparing paper work for current project submissions to the county and townships.

• Light filing and faxing.

• Notarizations

• Provided customer service over to the phone and to talk-in customers.

Customer Service Representative

Expanko Cork Company - Coatesville, PA - September 2010 to November 2010

Assist our agents and distributors with product information.

• Process sample orders for our sales agents.

• Answer questions for customers.

• Filing at the end of each week.

Customer Service Representative

Ball and Ball - Exton, PA - February 2008 to October 2008

Assist customers with product information and purchase orders.

• Assist Shipping/Receiving dept. at times of high volume.

• Administrative assistant/Data entry duties as needed

• Performed filing and photo coping when needed.

Sales Office Coordinator

Washington Mutual Home Loans - Exton, PA - March 2004 to January 2008

Open and Closed facility daily.

• Direct incoming calls, solved customer service calls, assist Walk-in customers,

• Schedule customer appointments with Loan Officers, Loan Document Notarization

• Assisted Loan officers with anything they needed.

• Kept track of monthly sales # and printed monthly reports for office.

• Audit and resupply office goods, Loan Document forms, and general office supplies.

• Co-ordinate and implement local marketing strategies

• Coordinate incoming and outgoing mail with various shippers, including USPS, FedEx, and UPS couriers.

Property Service Representative

Locators Inc - West Chester, PA - June 2002 to January 2004

I recruited property owners to advertise their rental properties with our service, as well as keep in contact with

current clients for updating availability for our records.

Customer Service Sales Representative

Boscov's Department store - Exton, PA - November 2000 to May 2002

I assisted customers with Purchases and Returns of Clothing Apparel

• Stocked merchandise and general Department organization

EDUCATION

Associates in Liberal Studies

Harcum College

June 2000

SKILLS

Notary Public

ADDITIONAL INFORMATION

Qualifications

I wish to obtain a challenging position as a Customer Service Representative where I can implement my skills

for the continuous growth of the company and make future objectives come true.

Skills

• Use on a daily basis MSWord, Quick Books, Windows based OS, Outlook, Excel and AS400.

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