Harison Charles

Phone: (M) +***- *********

Email: acd2ft@r.postjobfree.com

Career Objective

Seeking a challenging role in the area operations to contribute towards

organizational success and to reach higher echelons. To use my extensive knowledge and expertise to

the growth of the organization and my personal career development.

Core Competencies

Co-ordination Interpersonal Skills

Communication Skills Managing Performance

Innovation Proactive/Industrious

SAP Certification

Associate Level Certification in Sales & Distribution (SD) – SAP R/3 (ERP 6.0 EHP-5)

Certification ID: 001*******

eDrishya IT India Pvt Ltd, Coimbatore.

Work Experience

1. BSMS International School, Affiliated to Open University Malaysia ( 01st July 2013 – 31st

December 2013) http://onlinebsms.com/

Designation : Admin Manager

Project : Foreign Student Exchange Programme

Company Profile : Educational Institution

Roles & Responsibilities:

Developing a vision that supports the particular goals of the unit and the broader goals of the

College and the University.

Managing faculty matters, including faculty development, recruitment and evaluation.

Working with the College Office on promotion and tenure, salary increases leaves of absence

(regular, junior & special), space planning, facilities and equipment management, etc...

Managing the budget, overseeing expenditures, maintaining accurate records and ensuring sound

fiscal policies and procedures.

Directing operations as well as short term and long term planning.

Managing departmental staff, including development and performance evaluation.

Generating reports, including the annual report and data requests.

2. Scicom (MSC) Berhad, Kuala Lumpur, Malaysia (07th January 2012 – 31st January

2013) http://scicom-intl.com/

Specialist – Operations

Designation :

Project : SingTel (Singapore)

Company Profile : Outsourcing Company

Roles & Responsibilities:

Leading, supervising and managing a team of technical support executives.

Leading another team of Ad-hoc tasks to run reports and analysis on daily issues.

Provide ongoing coaching, training and counseling to team members on products and services and

handling of customers.

Review workflow and procedures to close service gaps, ensure productivity and accommodate

new products & services.

Assisting with operations and client management.

3. Scicom (MSC) Berhad, Kuala Lumpur, Malaysia (6th June 2011- 06th January 2012)

http://scicom-intl.com/

Designation : Executive-Technical Support

Project : SingTel (Singapore)

Company Profile : Outsourcing Company

Roles & Responsibilities:

Technical support for IPTV, VoIP, Broadband and Email related products and services.

Escalations to higher support levels and follow-up of cases requiring further actions.

To undertake any administration tasks delegated by the Assistant Manager.

Identify areas for service and procedural improvement and make recommendations.

Floor Support for new agents.

Educational Qualifications

Master of Business Administration from Charles Sturt University, Australia in 2011.

Bachelor of Commerce from Guru Ghasidas University Bilaspur, India, in 2007.

Higher Secondary School from Kerala State Board of Examinations in 2004.

Senior Secondary School from Kerala State Board of Examinations in 2002.

Personal Traits

Proficient ability to organize the people with the great ability to imagine and vision.

Ability to work effectively, both in a team and independently.

Ability to effectively interact with all age groups.

Enthusiastic and result oriented with the profound creative skills.

Willingness to learn, to perform & take on Responsibilities and Challenges.

Hard working and a fast learner with a flair for learning new things.

IT Proficiency

Diploma in Software Engineering, NIIT

Microsoft Office Word, Microsoft Office Excel, Microsoft Office Power Point

General and graphic application

References

1. Mrs.Tamanna Rajput Tel: +91-422-*******

Designation: Manager - HR (eDrishyaa IT India Pvt Ltd) Email: acd2ft@r.postjobfree.com

2. Mr.Surevin Nair Ayyappan Tel: +601********

Designation: Manager (Scicom) Email:acd2ft@r.postjobfree.com

Personal Details

Father’s Name Mr. Charles John

26th April 1985

Date Of Birth

Language known English, Hindi, Tamil, Malayalam, Malay

Marital Status Married

Nationality Indian

Passport Number G 7357106

Visa Status Visit Visa ( Expiry Date 31/05/2014)

Permanent Address Siju Villa, Bishop Palace Nagar- 92,Kollam 691007,Kerala

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Harison Charles

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