RESUME

NAME: D.SELVI

E mail: acd27e@r.postjobfree.com

Mobile: +919*********

Career Objective:

Being a dynamic professional to work in a challenging environment where I

can best utilize my skills to satisfy myself & customer needs.

Experience Summary:

5+ years of total (Health Care Industry) BPO experience

Experience in Internal quality analyst

Working as a Data Entry and conv. sr. rep in Dell Services India Pvt. Ltd., from Jan

2008 to till date.

Roles and Responsibilities:

Delivering products, services, and solutions that consistently meet customer expectations

of quality and value

Structured review of account performance

Analysis of Key Metrics and Trends

Identification of Root Causes, and Initiate action plans for continual improvement

Giving training for new associates on process and procedures

Sending feedback reports on daily basis with corrective & preventive action

Achievements:

Star associate of Q4 2011and Q1 2013

Received BRONZE award for the Q3 2013

Qualification:

B.A English literature, 2005

Bharathidasan University

Technical Skills:

Typewriting English & Tamil

Short hand

Personal Details:

Father’s Name : Mr. N. Dharmaraj

Permanent address : No: 47, Abith colony

Saidapet, Chennai – 600 015.

Date of Birth : 10 06 1984

Sex : Female

Marital status : Single

Languages Known : English & Tamil

Declaration:

I hereby declare that the above mentioned details are true, complete and correct to

the best of my knowledge and belief.

Place:

Date: (D.SELVI)

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