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Customer Service Manager

Location:
Cocoa, FL
Posted:
May 11, 2014

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Resume:

February **, ****

Brian Donchess

**** ****** ******

Cocoa, Florida 32927

321-***-****

acd25s@r.postjobfree.com

To whom it may concern,

In the next logical step in my professional development, your ad caught my eye. After

working for five years as a convenience store manager, I strongly believe that I am a

good fit for your company and would love the opportunity to become a valued member

of your team. In today's economy, there's no time to waste on workers who lack the

necessary skills and motivation. I've got what you need. My attached resume shows the

highlights from my years of professional experience.

As a Swing Manager for my previous employer, RaceTrac Petroleum and a line

cook/dishwasher at The Radisson, I worked vigorously and efficiently. My skills are

current and up-to-date in the industry. My priority is to guarantee that all my work is

done efficiently and properly.

If you want someone with an out-going personality, vigorous work ethic, strong

leadership and customer service skills, I'm the one. I look forward to hearing from you.

Please contact me at your earliest convenience to discuss this opportunity.

I want to give you my sincere gratitude for your time and consideration.

Regards,

Brian Donchess

321-***-****

acd25s@r.postjobfree.com

Brian J. Donchess

4870 Fresno Street

Cocoa, Florida 32927

321-***-****

acd25s@r.postjobfree.com

OBJECTIVE

• Dedicated, service-focused professional seeking a leadership role and growth

opportunity.

• Reliable worker with the ability to quickly learn new concepts and skills.

• Backed by a solid work history, reputation as a team player and passion as a

team leader.

WORK EXPERIENCE

Line Cook/Dishwasher

October 23, 2012 – Present, The Radisson Hotel, Cape Canaveral,

Florida

• Received “Associate of the month” for the hard work that I do.

• Demonstrate the ability to work well with the other cooks, servers, bartenders,

bar-backs and bussers.

• Show the ability to master dishwashing duties with sense of urgency, motivation,

and enthusiasm, so I was promoted to full time line cook.

• Some of the job responsibilities include but are not limited to preparing meals at

the Radissons standard for the guests, prepping and stocking necessary product

for proper line operation, checking out all product retrieved from coolers or

storage areas, labeling, dating and temping all product, keeping coolers

organized and clean, checking orders in and putting them in the proper coolers or

storage areas, controlling the amount of waste that goes out with proper cooking

techniques and portioning knowledge, organizing all kitchen equipment and

ingredients in an orderly fashion, cleaning all kitchen equipment and surfaces,

prepping food for banquet events that include as many as 1500 people to the

Radissons standard, and dishwashing.

Swing Manager

May 5, 2007 – July 23, 2012, RaceTrac, Cape Canaveral, Florida

• Received “exemplary” and “exceed expectations” ratings on all my performance

reviews.

• Demonstrated the ability to interact with customers from diverse cultures and

backgrounds.

• Transformed “difficult” customers into loyal, repeat guests by leveraging strengths

in premium service delivery and ability to find win-win resolutions.

• Recognized for superior performance and dedicated service commitment through

“Employee-of-the Month.”

• Some of the job responsibilities included but are not limited to cash handling,

stocking the cooler and store with products for a highly profitable store, emptying

trash cans, sweeping and cleaning the lot, detail cleaning the store, cleaning the

bathrooms, mopping the floors, in-putting invoices and fuel deliveries and filing

them, processing price changes, in-putting cigarette and gas surveys, pull sheet,

stock takes on all product in the store weekly, brewing fresh coffee, perpetual

inventory on negative stocks, handling the safe and ordering change weekly for

it, keeping all drinks and food at proper temperature levels to be food safe,

employee scheduling, putting in work orders for out of service equipment, and

McLane ordering and receiving.

SKILLS

• MS Word

• WPM: 55, no errors

• MS Excel

• MS PowerPoint

• Exceptional customer service.

• Energetic and out-going.

• Making people smile.

• Fast paced worker.

• Excellent leadership.

• Constructing a 3 week schedule for managers and associates.

• Delegating responsibilities to efficiently and responsibly run the shift smoothly in

a highly trafficked store.

• Ordering supplies and products for a highly profitable store.

• Disassembling all coffee, drink and food machines and reassembling after

cleaning them.

• Establishing good vendor relations.

• Dishwashing.

• Cooking meals in an orderly and timely fashion.

• Proper food handling techniques.

EDUCATION

Class of 2005, North Kitsap High School, Poulsbo, Washington

• High School Diploma

August 2009-Present, Brevard Community College Cocoa, Florida

• Associates in Science

• GPA: 3.85

• Highly motivated student.

• Dean’s list for over 3.5 GPA.



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