Alexandria K. Shaw

**** ***** ***** ***** ******, GA 30519 acd25r@r.postjobfree.com 404-***-****

OBJECTIVE To obtain a position that will utilize my interpersonal skills, computer

technology proficiency and enhance my customer sales and service focused

background.

EDUCATION Valdosta State University

Bachelor of Arts in Political Science (December 2013)

EXPERIENCE

Marketing

Experience Fluent, Marketing Brand Ambassador, Boston, MA, Aug. 2012-Present

• Circulated marketing materials and promotional items.

• Conducted 1,500 peer trials with Microsoft 8.1 Windows software

• Followed promotional calendar to complete assigned weekly tasks such as

tabling events, group presentations and contests

• Lead projects to help promote Microsoft Windows

Retail

Experience Academy Sports & Outdoors, Apparel Associate, Valdosta, GA, Aug. 2012-Feb. 2013

• Provide prompt and friendly customer service

• Zone merchandise

• Conduct price changes

• Operate cash register and maintain knowledge of cashier procedures

Customer

Service

Experience Merial, Customer Service Representative, Duluth, GA, February 2014-Present

• Handled a range of complex customer service interactions

• Multitasking through various screens to identify needs of the customers

• Utilized cross-selling and up-selling opportunities

• Built rapport with clinics and clinic staff

GA Tarheels Sports, Director of Sales, Lawrenceville, GA, May 2005-Aug. 2013

• Assisted the CEO and other managerial staff in closing sales

• Created schedules for clients and employees

• Planned and implement the annual calendar of activities including fundraising

initiatives, special events and the official administrative acts

Convergys, Customer Service and Sales Agent, Valdosta, GA, June 2010-Feb. 2012

• Handled questions via phone addressing billing, upgrades or troubleshooting

issues for telecommunications, cable and technology clients

• Reported and escalated issues through the appropriate channels

• Multitasked through multiple systems while interacting with customers

Administrative

Experience Corporate Legal Guidance, Bookkeeper, Suwanee, GA, Feb. 2005-Jan. 2008

• Completed requests by greeting customers, in person or on the telephone;

answering or referring inquiries

• Produced information by transcribing, formatting, inputting, editing, retrieving,

copying, and transmitting text, data, and graphics

• Contributed to team effort by accomplishing related results as needed

ACTIVITIES VSU Black Student League, Collegiate Women of VSU, VSU Model Senate

COMPUTER

Proficient in MS Word, Excel, PowerPoint, Outlook, Publisher, Lotus Notes,

SKILLS

Internet Research, Domain Searching, Apple iOS Software, Social Media, and a

variety of smart phones.

REFERENCES

(References are available upon request)

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