Deniece Swepson

770-***-**** cellphone/770-***-**** home

acd25l@r.postjobfree.com

Objective: To obtain a position where I can utilize my multi-level skills in a new career

opportunity and to be viewed as a bargain employee rather than an over qualified employee.

Summary of Qualifications:

Experienced professional with a successful career supporting executive level management with

proven proficiency in human resources, telecommunications, and customer/client relationships as

well as legal analyzes.

Major strengths include responsible (strive to do things right), deliberate (take serious care in

making decisions or choices), activator (works hard, satisfied being busy and productive), and

achiever (strong work ethic), according to Kuder Assessment. I have strong leadership, excellent

communication skills, competent, and outstanding attention to details. My supervisory skills

include hiring, termination, training, payroll as well as other administrative tasks. I am also

computer and Internet literate.

Professional Experience & Accomplishments

HUMAN RESOURCES:

PERSONNEL/PAYROLL/BENEFITS/VACATION/LEAVES/RETIREMENT

Daily handled the “human” side of personnel issues relating to individual employee

needs. Initially, supporting eleven hundred employees.

Handled sensitive, confidential information/material consistent with corporate guidelines.

Daily prepared and/or updated reports for executive and direct reports used for tracking

productivity and measuring weak areas.

Daily prepared expense reports, travel vouchers, and written correspondence as needed.

Developed and implemented uniform payroll methods and procedures for direct reports

as well as sub-ordinates for consistent uniformity and less errors.

Established training materials for administrative purposes for clerical backup support.

Planned offsite management conferences for team building sessions to enhance leadership

skills.

Planned quarterly employee recognition and team building sessions to promote further

productivity and share benchmark stats.

Handled office moves including IT requests in most cost effective manner.

Develop and coordinate Outlook calendars for management, keeping them informed and

prioritizing as appropriate. In addition, coordinate meetings, scheduled conferences

(rooming, equipment, catering etc.) as needed.

Trained and supervised clerical group to ensure high quality level of support throughout

departments and ability to exercise independent judgment to prioritize workload.

Corporate Compliances.

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Designed and established operating and/or manuals for “training purposes” for

administrative compliances.

Designed and established reports for tracking of productivity, budgeting, and other

usages.

Enhanced and implemented a Quality Improvement Process integrating employees and

customers into the process and established procedures for all phases of administration.

Corresponded with various verbal, written, and online communications to internal and

external customers on behalf of Executive level(s).

Established, maintained, and supported IT permissions according to personnel levels and

needs.

Supervised department archive procedures and processes to meet corporate compliance.

The maintenance of information was critical for long-range retention policies for the

Corporation.

Handled, assigned, ordered, and inventoried appropriate technology to various levels

including PCs, cellphones, wireless headsets and other wireless devices as needed.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Handled and documented FCC Complaints in short time intervals to meet million dollar

clientele needs as it relates to diagnosing communicational problems.

Supported internal/external clients in smooth operation of daily processes.

Handled customer complaints at executive level when subordinates could not resolve

their needs in a satisfactorily or timely manner. This established a better relationship with

customers.

Coordinated corporate health fair(s) with local merchants, hospitals, and surrounding

community to promote employee well-being. This greatly encouraged a positive outlook

of overall healthy lifestyle.

Mediate contract between management/non-management personnel issues and disputes to

a satisfactory conclusion for both parties.

Worked with 2-party entities to establish a 4-Day Work Week as well as a Flex Schedule

for employees while meeting the needs of the business. This greatly improved personnel

attendance issues.

Negotiate with vendors for best service, products, and pricing in order to meet budget

forecast.

LEGAL STUDIES: BUSINESS LAW, LEGAL TECHNOLOGY, CONTRACTS, FAMILY

LAW, TORTS, INTERVIEWING & INVESTIGATION, CRIMINAL JUSTICE SYSTEM,

BANKRUPTCY & DEBTOR-CREDITOR LAW

WORK HISTORY:

Administrative Services – Kelly Services – Roswell, GA 2011 – present

Admin. Office Assistant – AT&T (formerly BellSouth Bus. Sys.) – Atlanta, GA – 1991-2009

EDUCATION:

• Associate Degree in Legal Studies

• Professional Proofreading, Editing & Writing Skills

• Lexis Nexis, Abacus Law

• Outlook, Microsoft Office Products

• Notary Public

• Business Administration

Contact this candidate