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Customer Service Medical

Location:
Newport News, VA
Posted:
May 11, 2014

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Resume:

Objective

To obtain a position were my skills and experience can contribute to the

coordination and activities in a professional setting while ensuring

effective and efficient organization to meet goals and maintain

satisfaction of the company and others.

Skills Summary

Oral Presentation Customer Service Phlebotomy/IV Therepy

Report Preparation Scheduling EKG's

Written Correspondence EMR/EHR General Dental Assisting

Office Skills Obtaining Vitals Orthodontic Dental Assisting

Maintain/Order Supplies Administering

HIPAA/OSHA injections Minor Oral Surgery Assisting

BLS

Digital Dental XRays

Education

Columbia Southern University, Orange Beach, AL Exp.

Graduation: June 2014

ASSOCIATES OF ARTS - GENERAL STUDIES

o EXPECTED TRANSFER TO BS HEALTHCARE ADMINISTRATION

o Health Services

o Successful completion to date 45/60 credit hours

Field Medical Service School

2005

o Emergency Medicine

United States Navy "A" School, Wichita Falls, TX

2004

o DENTAL ASSISTING

Professional Experience

Centura College August

2011 - Present

Newport News, VA

Medical Assisting Instructor

o Proven ability to provide education in all modules of program for up

to 15 students per course

o Maintain a teaching assignment for each module

o Plan course instruction based upon approved syllabus/outline provided,

to assure course content and objectives are met

o Utilize a variety of teaching styles and methods to accommodate

diverse learning styles of students.

o Design, administer and grade examinations to assess achievement of

course objectives as identified in the syllabus

o Proctor over medical laboratory procedures

o Prepare students to take National Examination

o CPR instructor

NAVAL MEDICAL CENTER NOVEMBER 2009 -

NOVEMBER 2011

PORTSMOUTH,VA

DENTAL TECHNICIAN: ORAL MAXILLOFACIAL DEPARTMENT

o STERILIZE OR DISINFECT INSTRUMENTS, SET UP INSTRUMENT TRAYS, PREPARE

MATERIALS, ASSIST DENTIST DURING DENTAL PROCEDURES.

o Assist Oral Surgeon in over 50 Surgeries.

o Assist Dentist with over 100 dental procedures.

o Properly take dental diagnostic x-rays.

o Provide postoperative instructions prescribed by dentist.

o Record treatment information in patient records.

o Assist dentist in management of dental emergencies.

o Make preliminary impressions for study casts and occlusal

registrations for mounting study casts.

o Order and monitor dental supplies and equipment inventory.

o Take and record medical and dental histories and vital signs of

patients.

o Instruct patients in oral hygiene and plaque control programs.

o Schedule appointments and maintain records, manually or using

computer.

o Apply protective coating of fluoride to teeth.

o Fabricate and fit orthodontic appliances and materials for patients,

such as retainers, wires, or bands.

Camp Lejuene/Operation Enduring Freedom

November 2008 - November 2009

JACKSONVILLE, NC/HELMAND PROVINCE, AFGHANISTAN

FIELD MEDICAL TECHNICIAN

o PERFORMED VITAL SIGNS, REVIEW OF SYSTEMS, PAST FAMILY AND SOCIAL

HISTORY

o Administered injections, immunizations and performed routine

venipunctures

o Administered IV therapy.

o Maintained samples supplies and cataloged injectables

o Assisted physicians with educational /informational presentations

regarding signs, symptoms and treatment of infectious diseases

o Organized clinical trials and researched materials along with records

for various studies and clinical achievements

o Planned and organized clinical staff and duties through delegated

responsibilities, training and supervision

o Trained Marines and junior Sailors on First-Aid

o Direct care for injured marines.

o Handled and reviewed medical records.

o Provided wound care.

Naval Medical Center

November 2007 - November 2008

PORTSMOUTH, VA

AMBULATORY INFUSION CENTER - HOSPITAL CORSPMAN

o ACCESSED IV'S, PICC LINES, AND IMPLANTED MEDIPORTS.

o Prioritize patient daily care and scheduled patient treatments

o Assist patients with pre infusion care; take vital signs, prep for

procedures, draw blood, and obtain specimens

o Provided Maintenance of patient care rooms

o Assist with patient and family education about cancer and rheumatoid

arthritis.

o Order lab work for rheumatology and oncology patients

o Assist R.N. with sterile and non-sterile dressing changes

o Trained in Phlebotomy

o Utilize PC to enter and retrieve patient data. Programs to include

CHCS and AHLTA

o Perform preventive maintenance equipment to include, Blood pressure

machines, IV pumps, and Oxygen tanks.

o Answer multi-line phone, operate fax and copy machine

CHERRY POINT MEDICAL CENTER

MAY 2004 - NOVEMBER 2007

HAVELOCK, NC

MCAS DENTAL CLINIC- DENTAL ASSISTANT

o ASSIST DURING VARIOUS DENTAL PROCEDURES.

o General Dentistry

o Orthopedic Dentistry

o Endodontic Procedures

o Prosthetic Dentistry

o Take digital and develop traditional dental x-rays.

o Mount Bitewings

o Panoramic graphs

o Cephalograms

o PA's

o Take and Record vital signs.

o Prepared and maintain the upkeep of operatory rooms.

o Prepared patients for surgery.

o Sterilize instruments and maintained the central sterilization room.

o Log Keeping

o Changed Chemicals

o Bio-Hazard Maintenance

o Monitoring patients following surgery

o Properly instructed post-operative care and instructions

Awards and Achievements

o HIPAA Certified - 2014

o OSHA - 2013

o CPR/AED Certified - American Heart Association - 2013

o CPR Instructor - 2012



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