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Manager Customer Service

Location:
Bala Cynwyd, PA
Salary:
55000-65000
Posted:
January 29, 2016

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Resume:

Henry C. Kocot

**** ***** *********

Tarpon Springs, Florida 34689

Cell- 727-***-****

acd1um@r.postjobfree.com

PRODUCTION PLANNING & MANAGEMENT

Resourceful, innovative professional with over 25 years of Production Planning, Scheduling, and Management experience primarily within manufacturing environments. Expertise in initiating projects and programs that boost efficiency and productivity while increasing product quality. A Hands-on Manager with proven skills in strategic planning, scheduling, demonstration, motivation, coordination, observation, negotiation and improvement of operations through policies that promote a team-based work atmosphere, creative thinking, superior customer service and a positive result for the corporate bottom line.

SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS

• Managed all aspects of a 70 employee company work shift including recruitment, hiring and training of staff, budgeting, scheduling work and activities, establishing policies and procedures, supplies procurement, performance evaluation and motivation of employees.

• Increased cash flow through review of inventory that had accumulated due to engineering changes. Implemented new Kanban levels where materials were now delivered Just-in-Time reducing inventory in excess of 25%.

• Increased productivity by initiating daily meetings between Production and Planning Departments. Political issues were erased and a better understanding of real issues effecting production and product quality took hold.

• Enhanced production strategies by partnering with IT to put all scheduling reports on-line. Information was now accessible each morning leading to better forecasting, production priorities and customer satisfaction. Renewal, referral and new business resulted.

• Boosted product quality through development of a new check sheet tool in final assembly to ensure all critical quality issues were corrected prior to a quality audit. First pass yields were increased to 96% from 88% winning the department the Quality of The Year Award.

• Improved inventory accuracy by establishing a Buddy System whereby a 2nd person signed off after checking the data entry process. Inventory accuracy increased to 99.9% eliminating count issues and stopping MRP from ordering the wrong quantities of material.

• Boosted morale through promotion of a team-based work atmosphere. Provided assignments of increased responsibility, opportunities for cross-training and performance incentives that encouraged a sense of ownership in the overall process.

Henry C. Kocot… Page 2

• Reduced operational expense through review and restructure of the refurbishment department which had been throwing out cables, power supplies and other accessories returned from the field. Worked with component engineering to return many parts to stock saving thousands of dollars.

• Took-on the movement of a product line from an offshore island to Haiti for production. Learned the process through observation and then developed a comprehensive training program to instruction the Haitians in making this product. Created curricula, handouts and successfully delivered lecture, small group and one-on-one instruction.

• Increased cash flow through review of the scrap which was sold to brokers with no formal bidding process. Brought in 3 different scrap brokers to bid and compete on the scrap to be sold, increasing its value over 25%.

• Enhanced product quality by observing an automatic progressive line where employees complained that the area where parts were inserted by hand was going too fast. Had process engineering do a time study and adjust the line speeds based on product that was being assembled. Product quality improved.

• Boosted customer satisfaction by implementing a barcode verification system for each sales order created. Incorrect shipment of product to our customers was reduced over 30% improving relations, additional sales and new business opportunities.

EXPERIENCE

AAR Corp 2012 - Present

SR. Planner

University of South Florida 2011 - 2012

Graduate Program

PARADYNE CORPORATION (ZHONE) 1981 - 2011

Planner / Master Scheduler

Distribution Manager

Second Shift Manager

Supplier Quality Engineer

Manufacturing Test Manager

Production Supervisor

VRN INTERNATIONAL 1979 - 1981

Production Supervisor

FORD MOTOR COMPANY 1974 - 1979

Production Supervisor

EDUCATION/PROFESSIONAL TRAINING

MBA Program, University of South Florida 2011 - 2012

21 credits completed GPA 3.72

BS, Business Management, Nova SouthEastern University 1998

Police and Community Relations Coursework, Orange County Community College 1984 - 1986

Additional coursework in Time Management, Conflict Resolution, Team Building, Sales, Safety, Hazmat, Motivation, TQM, Six Sigma, Sexual Harassment, Diversity, Labor Relations, Negotiation,, Budgeting, P&L, Leadership, Presentation and ISO Lead Auditor.

ABLE TO TRAVEL AND/OR RELOCATE



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