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Customer Service Manager

Location:
Saint Paul, MN
Posted:
May 08, 2014

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Resume:

Paul D. Reyes

*** ***** *** ******

Chaska, MN **318

612-***-****

acd1pu@r.postjobfree.com

PROFILE

Eight years previous experience in low and high volume courier dispatching. Skilled in

customer service and in a call center environment. Two years supervising and managing

dispatch office. Team player with positive hardworking attitude. Nine year’s experience as a

driver/courier.

Trained in basic computer skills such as IE, Excel, Word Perfect and MS Word. Highly

skilled in problem solving and work very well under pressure.

WORK HISTORY

Aug 2012 – Present Dispatcher (Lead)

MVP Services

Golden Valley, MN

Coordinate and dispatch jobs daily to assigned drivers. Solve all arising

problems and routing issues quickly and efficiently. Oversee scheduling of

drivers and fleet maintenance.

June 1990 Aug 2012 Pizza Cook/Manager

Carbones Pizzeria

Minneapolis & Edina, MN

Jan 2009 – June 2010 Courier

Gopher Delivery

Brooklyn Park, MN

Specializing in pick up and delivery of all assigned jobs and routes.

Dispatcher Supervisor

May 2006 – Aug 2008

Orbit Courier

Plymouth, MN

Coordinate and dispatch jobs daily to assigned drivers. Solve all arising problems and

routing issues quickly and efficiently. Supervise and manage 3 5 employees in dispatch

department.

Sep 2005 – May 2006 Courier

Benco Messenger

Saint Paul, MN

Specializing in pick up and delivery of all assigned jobs and routes.

Courier

Mar 1998 Sep 2005

Edina Couriers, Inc.

Bloomington, MN

Specializing in pick up and delivery of all assigned jobs and routes.

Dispatcher

Jul 1997 Mar 1998

Street Fleet

Minneapolis, MN

Coordinate and dispatch jobs daily to all assigned drivers.

Driver Operations Manager Dispatcher

Jun 1995 Jul 1997

Fastrack Courier

Brooklyn Park, MN

Managed all drivers in fleet along with everyday dispatching duties. Also was responsible for

some light billing needs.

Courier Dispatcher

Mar 1992 Jun 1995

On Time Delivery

Bloomington, MN

Started with company as a Process Server/Courier, then moved into office to take on the

challenges of dispatching.

EDUCATION

Minneapolis Community College

Aug 1990 Jun 1992

Minneapolis, MN

Attended courses in Communications and Finance.

Theodore Roosevelt High School

Sep 1986 Jun 1990

Minneapolis, MN

Received H.S. Diploma June 1990.

SKILLS

• Strong communication and customer service skills.

• Use of computer software and applications.

REFERENCES

Available on request.

SALARY REQUIREMENTS

Seeking minimum starting salary of $50,000 annually.



Contact this candidate