Rhonda Swanson

acd1mn@r.postjobfree.com

Cell: 302-***-****

Core Qualifications

Individual /Group Critical Thinking

Counseling

Family Counseling Time Management

Case Management Goal Setting and

Implementation

Record Keeping Active Listening

Substance Abuse Behavior Health Counseling

Counseling

Social Perceptiveness Conflict Resolution

Administrative Customer Service Skills

Management

Education

2013

Masters of Education: Wilmington University - Education

Wilmington, DE, USA

Bachelors of Science: Springfield College - Human Services 2002

Wilmington, DE, USA

Associates of Science: Community College of Allegheny County - 1983

Psychology

Pittsburgh, PA, USA

Experience

01/2013 -

Administrative Assistance 04/2013

09/10/2013

Quaker Hill Place

Wilmington, DE

General Clerical duties

Resolved resident complaints using conflict resolution techniques

Networked with vendors and ordered supplies

Prepared and processed work invoices

Processed rental checks through automated banking system

Prepared monthly newsletter using Micro Soft Publisher

Filed documents

Prepared reports and completed rental booklets

Signed for incoming packages

Other duties as assigned

Secondary School Counseling Practicum

Kings Wood Academy Wilmington, DE

Individual /Group Counseling Sessions

Facilitated Resume' Writing and Mock Interviewing Work Shop

Assisted in Class Room Activities

Enforced both classroom and administration policies and rules at all

times.

Used a variety of teaching methods such as lectures, discussions and

demonstrations.

Encouraged discussion of class material to promote critical thinking.

Incorporated engaging texts to enhance literacy skills and foster a

fun and engaging learning environment

Established and enforced rules for behavior among students.

All necessary and reasonable precautions procured to protect students,

equipment, and facility.

Program Director of Medical Case Management 04/2007 - 06/2012

Brandywine Counseling Wilmington, DE

Supervised a staff of (3) Medical Case Managers and (1)

Medical RN.

Monitored and Completed Staff Evaluations

Reviewed Client Charts

Presented Monthly and Yearly Reports

Provided an Array of Outreach and Support Services to

Consumers

Promoted Medical and Medication Compliance

Ensured Quality, Sufficient and Appropriate Case 09/2004 - 04/2007

Management

Medical Case Manager

Brandywine Counseling Wilmington, DE

Collected Confidential Documentation

Ensured Quality, Sufficient and Appropriate Case Management

Provided Out-Reach and Community referrals

Record Keeping and Chart Review

Care Plan Implementation and Quarterly Reviews

Individual, Group and Family Counseling

Prepared Monthly and Yearly Reports

Ordered Supplies Monthly for Community Food Closet

Substance Abuse Counselor 08/2000 -

09/2004

Brandywine Counseling Wilmington, DE

Collection of Confidential Documentation

Provided Out-Reach and Community referrals

Record Keeping and Chart Review

Care Plan Implementation and Quarterly Reviews

Individual, Group and Family Counseling

Prepared Monthly and Yearly Reports

Preformed Case Management Duties as Needed

Program Coordinator/ Job Coach 03/1996 - 08/2000

Goodwill Industry Of Delaware Wilmington, DE

. Facilitated Work Adjustment and Job Readiness Work-Shops for

. Disabled and/or Disadvantaged Adults and Adolescents.

. Administrative Behavioral Health Counseling

. Coached, TBI Consumers' at Community Work- Sites

. Evaluated Individuals to Determine Appropriate Training Placement

Accreditations: Board Certified Co-Occurring Disorders Professional (CCDP).

Board Certified Addiction Severity Index

Assessor (ASI).

Board Certified Prevention Specialist

(CPS)

Conflict Resolution and Team Building

Certification

Confidentiality, Ethics and the Federal

HIPPA Privacy Provisions Certification

Extracurricular: Re-organization Committee, Revised and Wrote Job

Descriptions for Brandywine Counseling and Community Services.

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