Manager Customer Service
Resume:
Aaron Young
(cell) 902-***-****
(home) 902-***-****
acd1fs@r.postjobfree.com
May 7, 2014
To whom it may concern,
I’m submitting an application for the Sales Consultant position in Halifax you advertised on
NovaScotiaJobShop.ca.
I have spent the last 6 months working full-time as an Account Manager for two local Halifax radio stations
– Energy 103.5 and Live 105. During that time I have managed all aspects of client relationships including
contracting, billing and collections.
I am a self-motivated people person and sport lover who has previously followed a successful career in golf
operations. I have enjoyed many aspects of the golf industry and feel that my greatest asset lies in my ability
to liaise, negotiate and consult with a broad range of clients. For my career to progress, I am striving to build
on my experience in a role which would maximize my strength.
I moved to Australia in 2003 where I was employed as Golf Operations Manager dealing with over 1500
members and guests on a daily basis. I returned to Canada in 2013 and was employed at Glen Arbour Golf
Course for the summer before beginning my current role.
What I like most about my current job is that it gives me the opportunity to utilize my personal skills. I am
comfortable speaking openly to both large and small groups, am able to work independently and take
initiative when needed, but also work well in a team environment. I understand the importance of having the
ability to work effectively to prioritise workloads and build on relationships.
I am an enthusiastic, honest, and loyal worker with a positive attitude.
I feel that I could be a valuable asset to your team, and I bring to the table all of the skills that you require in
a sales representative. I look forward to discussing my application in greater detail with you.
Yours Sincerely,
Aaron Young
Aaron Young
26 Springvale Ave. Halifax NS
Home: 902-***-****
Cell: 902-***-****
acd1fs@r.postjobfree.com
CAREER OBJECTIVES
I have travelled throughout Canada and to Australia following my passion for golf and to gain experience at
some of the best golf courses in the industry. I hope to use what I have learned through these travels and my
rewarding career to date to find a role that will be both challenging and rewarding.
KEY SKILLS AND ABILITIES
Managerial Experience:
Financial management and stock control
Strategic direction and business planning
Stakeholder management, including membership satisfaction
Day to day management of all aspects of golf operations
Strong business development and marketing skills
Sales Experience:
Extensive training and experience in retail sales ordering, invoicing, merchandising, and
evaluating stock levels. I possess a demonstrated ability to order within tight financial restraints
yet still achieve a high turnover of stock
Proven sales record, demonstrated through my ability to exceed sales targets for Golf Club
Memberships whilst employed at the Colonial Golf Course
Ability to identify the various needs and expectations of golf members and develop new
membership programs to act in accordance with these needs
Interpersonal Skills:
Customer service skills are essential in any business and I understand the importance and
benefits of providing exceptional service
Excellent communication and interpersonal skills with the ability to professionally liaise and
negotiate with people at all levels of the business
Strong leadership and problem solving skills
Motivated and goal driven with a strong work ethic, continually striving for improvement
and always in pursuit of more knowledge
Organisational skills
Proven ability to work accurately and quickly under pressure
Demonstrated capacity to exercise initiative and accept challenges
Adaptable and pro-active nature, thriving in a busy team environment
Demonstrated ability to identify areas for improvement and implement workable solutions
Team work and the ability to work constructively with others is a very important part of any
work environment
Developed computer skills including Microsoft Office
EDUCATION AND TRAINING
2010 Responsible Service of Alcohol (RSA)
Mackintosh College, Queensland, Australia
1999 Bachelor of Business (Professional Golf Management)
Georgian College, Ontario, Canada
1995 Higher School Certificate
New Glasgow High School, Nova Scotia, Canada
EMPLOYMENT HISTORY
November 2013 - Present EVANOV RADIO: Energy 103.5 and Live 105 – Halifax, N.S.
Account Manager
• Prospecting to meet sales targets
• Provide a high level of customer service
• Manage all aspects of client relationships including contracting,
billing and collections
• Securing contra and attending additional Station events
• Perform in a professional and diligent manner
May 2013 – November 2013 GLEN ARBOUR GOLF COURSE - Hammonds Plains, N.S.
Golf Shop Sales Assistant
• Thorough understanding of golf and related products
• Extensive retail, sales and customer service skills
• Excellent communication skills with a professional phone
manner
• Positive and professional attitude
March 2010 – March 2013 THE GLADES GOLF COURSE – Gold Coast, Australia
Golf Shop Sales Assistant
March 2003 – October 2009 THE COLONIAL GOLF COURSE - Gold Coast, Australia
Golf Operations Manager
(May 2006 – October 2009)
• Direct and manage the entire golf operations
• Co-ordinate multiple membership options for over 1500
members
• Provide high quality and cost effective services
• Develop effective workplace relationships with staff,
members and clientele
• Actively promote the Club and generate sales for golf
tournaments and daily fee public play
• Manage, conduct and recruit golf tournaments and events
• Human resource management skills to hire, train and
supervise staff
• Financial skills to stock and manage a profitable golf shop
Golf Operations Assistant Manager
(November 2004 – April 2006)
• To assist the Golf Operations Manager in the daily golf
operations
Golf Shop Sales Attendant
(March 2003 – October 2004)
April 2002 – November 2002 LEGENDS ON THE NIAGARA GOLF COURSE – Niagara Falls, Canada
(Canadian Summer) Assistant Professional
• Assist and notify players of their starting rotation
• Inspect and maintain cart fleet
• Set up and run all tournaments and function with Director of
Golf
• Supervise play in accordance with club rules
• Direct and oversee the golf shop and the outside service
attendants
• Check in players and maintain an accurate tee sheet and till
• Check in, fold, organize, and restock merchandise
• Assist in physical inventories
• Conduct lessons, clinics, and junior camps
• Monitor pace of play and assist players when needed
• Provide club repair and club fitting services to customers
• Assist in coordinating golf activities with other departments
• Maintain Handicap systems for members
• Operate the Pro Shop in absence of pro shop manager
April 2000 – November 2001 STEWART CREEK GOLF COURSE – Canmore, Canada
(2 seasons) Golf Services Manager
April 1999 – October 1999 FAIRMONT BANFF SPRINGS GOLF COURSE – Banff, Canada
Golf Shop Sales Agent
April 1995 – October 1998 ABERCROMBIE GOLF COURSE – New Glasgow, Canada
Apprentice Professional
REFERENCES
Personal:
Chris Mosher Randy Trimper
Director of Sales and Marketing Retail Key Account Manager
Delta Halifax and Delta Barrington Labatt Breweries
Business:
Simon Russ Ben Wood
Golf Manager Commercial Manager
Palmer Colonial Golf Course Palmer Colonial Golf Course
011-**-*-**** 7006 011-**-*-**** 7007
acd1fs@r.postjobfree.com acd1fs@r.postjobfree.com
Two of my references are Australian, so if you would like to contact them I have provided their e-mail
addresses.
I have spoken to each of these references and they are pleased to speak on my behalf. Please phone or e-mail
them if you have any inquiries.
Contact this candidate