Amina Sarguro Khan

***** ***** *****, *******, ** 94539

Cell: 510-***-**** Email: acd1fp@r.postjobfree.com

Visa Status: Green Card (Permanent Residence)

OBJECTIVE: Innovative Business Professional is looking for challenging

opportunity in an esteemed Organization.

SUMMARY:

6 + years of experience in all phases of Software Development Life Cycle (SDLC),

gathering requirements, analysis, documentation, testing and implementation of

projects.

Strong understanding of Business Process Management (BPM), Business Process

Modeling, Business Analysis, and, Feasibility studies, Scope Documents, Business

Requirement Documents (BRD), Use case specification document & requests for

proposal (RFP). Worked on GAP, Risk and SWOT analysis.

Complete life cycle experience in AGILE, Waterfall, RAD methodology.

Experience in Unified Modeling Language (UML) for modeling views/creating

designs in Rational Rose, and Microsoft Visio.

Conducted Joint Application Development (JAD) sessions with Business Owners,

Developers, and QA team to deal with business and technical issues and resolving

the issues

Experience writing SQL Queries for Data Verification and Validation.

Proficient in QA testing, Manual and Functional testing, and reporting bugs

using various tracking tools like Bugzilla and Internal tools.

Experience writing effective Test plans & Test Cases; Creating test data,

analyzing bugs, interacting with development team members to fix errors.

Results driven, innovative, team player, highly motivated with excellent

communication skills.

Skills & Tools:

Microsoft Tools MS Office Suite 2010(Word, Excel, Power Point), MS Visio,

Kenexa, SharePoint, Salesforce, Adobe-InDesign

Methodologies Unified Modeling Language (UML), Rational Unified Process

(RUP), Rapid Application Development (RAD), Agile,

Waterfall Model, Incremental Model

Tools Rational Rose, Rationale Requisite Pro7.1.1, Visual

Paradigm, Fusion Charts, Kenexa, Photoshop, Arc Soft Studio

Adobe InDesign, SalesForce, Rally and Basecamp.

Database MySQL, SQL Server

Internet HTML, XML

Technologies

Operating Systems Microsoft Windows 98, XP, Vista

Testing/Reporting Quality Center 10, Bugzilla, Selenium IDE, MySQL Workbench.

Tools

Degree and Undergoing Tableau Certification from Tableau.

Certification: Bachelors Degree, University of Mumbai, India

WORK EXPERIENCE:

Ace Parking, San Diego, CA - Remote Work January 2014 - till

date.

Role: Business Analyst

Worked as a BA/QA to analyze Integra Paris On Web system, and integrate with

Standalone Paris systems used at various Ace Parking facilities in San Diego.

Customers can use web based system to register for monthly parking permits, pay

any outstanding balance and allow customer's with promissory note to pay dues

online.

Responsibilities:

Worked with stake holder and created BRD detailing screen shots of how

application screens would look using Twitter Bootstrap and Ace Parking template.

Added process flow diagrams for Paris stand alone and Web system data exchanges

for information collected using online system.

Created test plan and test cases for user acceptance testing for Paris system

integration.

Participated in functional, user acceptance testing to verify functionality and

bug free release.

Environment: MS Visio, MS Excel, MS Word, MS Project, Twitter Bootstrap, My SQL.

Intel Media, Santa Clara CA. June 2013 - Dec 2013

Role: Business Operations Analyst

Worked as Business Operations Specialist's to support the Intel Media business

operations team.

Responsibilities:

Data gathering and development for business requirements, user stories, and use

cases for operational needs.

Write user acceptance testing scripts and run agile testing programs to find

bugs and defects.

Prepare and publish ongoing status reports and scorecards to track launch

readiness (weekly, monthly, quarterly)

Maintain and organize shared documents and schedules for business operations

organization.

Worked on Sales force for day to day activity tracking channel launch status,

generating various reports across teams.

Created a user permission matrix for profiles and groups for the various users

across the company in SalesForce.

Documented the SalesForce User Manual Guide for the Run Book - Content and

Operations teams using InDesign.

Created Visio diagrams to track workflow for linear, new channels and OnCue

Channels in Salesforce.

Track channel readiness by using MS Project.

Researched and created policies such as terms of use and storefront for Intel's

new media division (a new set top box and subscription service).

Structured reports using MySQL Workbench for various Designated Market Area,

based on counties, cities, zip codes and overlapping combination of the same for

advertisements, program launches and content readiness.

Research and case studies on the VOD feature for various services provided in

the industry to implement the VOD workflow and integrate it with Salesforce.

UAT for linear, new channels and OnCue Channels in Salesforce.

Environment: MS Project, MS Visio, MS Excel, MS Word, V-Look up, MS PowerPoint,

MySQL Workbench, Adobe InDesign Salesforce, Rally and Basecamp.

Charles Schwab, San Francisco CA. April 2012 - April 2013

Role: Business Analyst / Quality Tester

Worked in Telecom department; to improvise on tracking of customer-trader call

records for usage analysis, billing and financial management for different

service providers. Created reports for trends in trading based on customer call

records.

Responsibilities:

Interacted with the stakeholders to get a better understanding of the existing

manual call tracking process and gather business requirements for improvements

in the tracking tool.

Link business processes to organizational objectives and identify opportunities

for business process improvement and financial management for analysis and

billing issues for different service providers.

Monitored client expectations and conducted user interviews to identify Use

cases from the requirements

Conducted informal Sessions with development team to discuss business

requirements, resolve open issues.

Assured that all Artifacts are in compliance with corporate SDLC Policies and

guidelines.

Created test plan and test cases for user acceptance testing of Call Data Record

tool.

Participated in functional, user acceptance testing and regression testing to

verify and validate user requirements.

Coordinated and prioritized outstanding defects and enhancement/system requests

based on business requirements, allowing sufficient time frame to ensure

accuracy and consider deadlines.

Environment: MS Project, MS Visio, MS Excel, MS Access, V-Lookup, MS Word, MS

PowerPoint, Fusion Charts, UML, Rational Rose, Selenium IDE.

TiVo Inc., Alviso, San Jose CA. October 2010- March 2012

Role: Business Analyst / QA Tester

Worked in Partner UI team to design, analyse and test UI experience for

customers, VOD features, Smart Phone Application

for ease of access and create smart interface for hand held devices for their

service partners.

Responsibilities:

Designed the Business Requirement to be implemented using AGILE approach based

on the project scope.

Studied existing business application and process, gathered end users

requirements regarding the changes in the process, documented and proposed

business solutions for implementation.

Analyzed and translated business requirements into system specifications

utilizing UML and RUP methodology.

Involved in business analysis and translation of the business use cases to

the Systems Requirement Specification.

Functioned as the primary liaison between the business line, operations, and the

technical areas throughout the project cycle. Worked with the VOD team to

streamline content - reporting for operations team.

Involved in preparation and execution of various testing phases like Manual,

functional, Integration and regression testing, reported bugs with key details

to appropriate team to address issues in timely manner.

Completed the project within budget and succeeded in meeting very strict

deadlines.

Environment: MS Project, MS Visio, MS Excel, MS Word, MS PowerPoint.

Cadence, Santa Clara CA February 2009- August 2010

Role: HRIS Analyst

Responsibilities:

Responsible for general reporting, training, auditing of data in Ultimate

Software.

Advise and communicate with HR Connection team on updates and required changes

to processes or employee data changes. Ensure complete accuracy surrounding

updates to employee data.

Modifying User Defined Fields for recruitment tracking; testing report output

and integration upload into UltiPro

Conduct in-depth analysis of key HR metrics and develop a wide variety of

regular reports, including annual EEO-1 and Various HR reports, and ad hoc

reports to enable and inform management decision-making.

Administer and facilitate such key HR efforts as the Leave of Absence, Workers'

Compensation, Contingent Workers and New Hire Orientation programs as well as

the Open hire job applicant tracking tool and various employee recognition

programs. Sending out Kenaxa screening request to candidates and reporting data

into the system.

Maintain solid knowledge of the full spectrum of the HR function, providing

back-up support to the department's administrators and managers for a variety of

special projects and in the administration of such programs as unemployment and

employment verification.

Follow the performance management guidelines, performance checks, performance

appraisals and performance reviews periodically. Serve as an internal subject

matter resource for all manner of HR-related employee inquiries.

Environment: MS Project, MS Excel, MS Word, MS PowerPoint, HRIS, Kenexa and

Taleo System.

Sutter Health, San Francisco CA January 2008-January 2009

Role: Business Analyst

Responsibilities:

Gather and translated the business requirements, working with the technical

staff to translate the tactical business requirements in to functional

requirements to drive technical improvements and enhancements.

Utilizing MS Visio for Use Case Diagrams, Activity Diagrams, Sequence Diagrams

and ER Diagrams in MS Visio and Waterfall Methodology.

Collect and review billing data utilizing business object, Identify risk issues,

working as a team on projects

Research government billing regulations, third party payer guidelines and

prospective payment system, ICD-9-CM, CPT/HCPCS coding guidelines.

Recommend changes and improvements to support the business systems and

activities.

Managing the communications and business relationships and assisting with

validation through the testing phase.

Environment: MS Project, MS Excel, MS Word, MS PowerPoint, Medisoft medical

billing software.

Contact this candidate