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Customer Service Engineer

Location:
Indianapolis, IN
Salary:
32000
Posted:
May 07, 2014

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Resume:

Gary F. Paschke Sr.

**** ********* ******Indianapolis, IN 46234*317-***-****

gary.ab9ss@.com

Continue improving my abilities to both effectively and efficiently work

with all aspects of information technology equipment in the business field.

Work Experience:

April 2012 - April 2014

Van Ausdall & Farrar, 6430 E. 75th St. Indianapolis, IN 46250 *317-***-****

Copier Service Technician

. Service/Repair Ricoh/Savin/Lanier/Gestetner Copier/Printer/Fax

Machines and printers

. Service/Repair Savin Copier/Printer/Fax Machines and printers

. Service/Repair HP Copier/Printer/Fax Machines and printers

. Install new equipment and configure machines for network operations

. Upgrade firmware on various machines

May 2011 - April 2012

Cloud Blue [Contractor via Energeo], 8219 Zionsville Rd, Indianapolis, IN

46268 *317-***-****

Technician

. Process reclaimed PC's, laptops and peripherals for resale

. Process Hard Drives, Test for failures,

. Run Blancco software: A hard drive wipe program on units for resale

. Receive and prepare merchandise for shipment after sales on Ebay

July 2008 - May 2011

Indiana Business Solutions, LLC 8229 Northwest Blvd, Suite 200

Indianapolis, IN 46278 *317-***-****

Customer Service Engineer

. Repair Xerox monochrome and color printers, copiers. faxes and multi-

function purpose machines

. Install new equipment and configure machines for network and/or fax

operations.

. Install and/or upgrade software and firmware on PC's and Xerox

equipment

. Usage of Xerox Diagnostics Power Work Station (PWS) PC and software

. Repair HP LaserJet and Color LaserJet Printers 4000/4100/4200 series

Nov. 2007 - May 2008

Xerox Corp 9100 Keystone Crossing Indianapolis, IN thru Paladin Services

Dallas, TX

Contractor: Customer Service Technician

. Repair Xerox All-In-One Copier/Fax/Printers

. Models 535/545/555; 145/155/165/175; 238/245/255/265/275; 5636/5687

series

. Troubleshoot hardware and software related issues

. IP address issues

. PC Windows XP interfacing diagnostics

Sept. 2005 - Jan 2008

Wal-Mart 9500 E. US Highway 36 Avon, IN

Sales Associate - Electronics

. Point of Sales/Cashier

. Customer Assistance

. Computer troubleshooting

. Electronics display installation, troubleshooting and repair

. Microsoft Word, Excel, and Outlook

. 10 key calculator, fax, copier, PC, postal scales

. Just-in-time inventory and stocking

Jan. 2005 - Nov. 2005

IN-Air Aviation 8225 Country Club Place Indianapolis, IN

Technician

. Repair/Overhaul/Refurbish the following Aircraft Electronics (Avionics)

equipment:

Altitude Directional Indicators, Pictoral Directional Indicators,

Horizon Situational Indicators, Altimeters.

Manufactures included: Sperry, Honeywell & Collins.

2002-2004 Adecco 9160 E. Castlegate Dr. #L-22 Indianapolis, IN

Electronic Specialist

. Contractor for Roche Diagnostics National Service Center Building L,

Indianapolis Campus

. Refurbish Hewlett Packard PC's (RISC, Pentium, Pentium II, III, and IV).

. Troubleshoot, repair, and re-image CPU's used by Roche Analyzers.

. Refurbish Hewlett Packard laser printers.

. Refurbish Fujitzu 3700/3700Pro dot-matrix printers.

. Refurbish components of Mira CC Plus Analyzer.

. Troubleshoot, rebuild and test boards for Mira CC Plus Analyzer.

. Recertification of peripheral equipment for Hitachi and Integra Analyzers

. Other production orders as needed.

. Windows 95/98/98se/NT4.0/2000 Installation and configuration

. Microsoft Office Suite 97/2000: Excel, Word, and SAP usage.

. TCP/IP Configuration

. Universal Precautions Protocols per Federal Drug Administration

guidelines

1999-2002 Bradford-Scott Data Corp. Indianapolis, IN

Field Service Engineer

. Install servers, Personal Computers, dot-matrix printers, laser printers

and terminals utilizing UNIX, SCO, AIX and NT4.0 via serial interface or

Network Interface Card (NIC)

. On site troubleshooting and repairs of contracted equipment.

. Help desk/Phone Support for customer service.

Quarterly preventive maintenance for contracted equipment.

. Troubleshoot and repair Windows 95/98/98se and NT, Microsoft Office,

ProComm, and PCN-Term issues.

1995-1998 Alternative Resource Corp., Indianapolis, IN

Customer Service Engineer

. Contract Employee for Hewlett Packard, Indianapolis campus.

. Maintain, troubleshoot, and repair all Hewlett Packard LaserJet printing

equipment.

. Maintain, troubleshoot and repair HP PC's (Vectra Series) and HP servers

(LC, LM, LH and LH+).

. Maintain, troubleshoot and repair HP DesignJet Plotters: 200, 400, 600

and 700 series.

. Maintain, troubleshoot and repair HP High Speed Dot Matrix Printers:

2562, 2563, 2564, 2566, 2567, and the LH400 thru 1400 series.

Education:

1999 Graduate IVY Tech State College Indianapolis, IN

Associate of Applied Science: Electronics Technology

Certificates of Completion of Instruction:

CEP2- LIDMA & LLIDMA (HP High-Speed Dot-Matrix Printers)

SPN 414: HP EtherTwist Building/JetDirect Fundamentals

SPN 336: HP LaserJet 4V/4MV

SPN 361: HP LaserJet 2100

SPN 327: HP LaserJet 4L/4P/4ML/4MP/5P/5MP/6P/6MP

SPN 901: LaserJet Basic Hardware Training

Xerox 11/15/2007: DC535F, WCP35F, WCP 165F, & WCP 232F [Brunel, Leander,

Stirling, Alchemy Copiers]

Xerox Certifications (attached)

July 17, 2000 Brainbench Certification: Windows 98 Power User

Interests:

Amateur Radio: Indiana Department of Homeland Security/Radio Amateur Civil

Emergency Service, FCC Accredited Volunteer Examiner-Extra Class, Skywarn:

National Weather Service Spotter, American Red Cross-Marion County Chapter:

Disaster Radio Group & First Aid Volunteer, Hendricks County Amateur Radio

Community, Emergency Communications Specialist: Federal Fire District #773,

Golf, Numismatics, Meteorology Astronomy, Various Church Activities.



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