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Customer Service Quality Assurance

Location:
Edmonds, WA
Posted:
May 08, 2014

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Resume:

Valerie Dokanyeva

acd133@r.postjobfree.com

**** *** ** ** *******: 425-***-****

Lynnwood, WA 98036

Summary

• Bachelors Degree in Media and Communications from University of Washington

• Strong understanding of SDLC (software development life cycle) and its stages

• Mobile device experience

• Strong knowledge of QA process, methodology and tools

• Knowledge of Internet technologies including ASP.Net, JavaScript, HTML, XML

• Database experience (MySQL and MS SQL)

• Practical experience in writing high quality test plans and test cases

• Creative outside the box thinker. Enjoy learning new concepts, tools and technologies

• Evenly prepared to perform creative as well as routine tasks

• Strong analytical and troubleshooting skills

• Enjoy working as a member of a result driven team

• Team player with a passion for quality

• Enthusiastic. Positive attitude. Strong organizational skills

Demonstrated ability to create test cases from little or no documentation

Good understanding of software testing process

Excellent critical thinking and creative thinking skills

• Ability to work in a team and prioritize accordingly

• Mobile Device Testing

• HP Mercury Quality Center

• Ability to produce and execute test plans

• Defect tracking and reporting experience

• Microsoft Office proficiency and excellent Mac skills

Able to lead individual titles through linguistic QA for all languages

• Great attention to detail and passionate about the Russian language

Areas of Expertise

Ability to work in a fast paced Digital Media Process Improvement

high pressured environment Cost reduction Strategies Strategic Planning

Customer Satisfaction Client Services Fiscal Management

Enhancement

Software Testing

Professional Experience

TS Music Catalog at Trend Sound Promoter AMG Corp

Media Account Manager-Bellevue, WA 02/01/14 Present

• - Coordinating work flow between marketing team, editors, web designers, interpreters and contractors

• Managing and reporting project progress

• Maintaining procedures manual to ensure consistent performance of routines

• Keeping projects on schedule

• Provide End To End customer service

• Monitoring and chasing work progress

• Financial administration

• Passing proposals on

• Managing a portfolio of accounts

• Leading and training other members of the account team

• Achieving sales targets

• Maintaining and expanding relationships with existing clients

• Using an existing network of industry contacts to generate new business

• Creating a portfolio of client accounts and monitoring the ongoing activities related to them

08/11 to Present

Bellevue Wellness Dental Bellevue, WA

Dental Assistant

Support dental care delivery by preparing the treatment room, patient, instruments, and materials; passing instruments and

materials; performing procedures in compliance with the dental practice act.

Selected Contributions:

Educate patients by giving oral hygiene, plaque control, and postoperative instructions

Provide information to patients and employees by answering questions and requests

Conserve dental resources by using equipment and supplies as needed to accomplish job results

Maintain patient confidence and protect operations by keeping information confidential

1/13 to Present

Warm 106.9 Seattle, WA

Marketing assistant

Assist and coordinate key promotional events for clients and/or services.

Selected Contributions:

Interact with listeners and supporters to promote and drive increased revenues for sponsors

Operate production equipment to ensure optimal delivery

Coordinate with Management to deploy and determine effective incentives and prizes for

listeners

Effectively promote 106.9 by maintaining and staffing the promotional Booth at events

Capture audio and video form events and establish ongoing Marketing material

H&R Block Seattle, WA

Client Services Coordinator

Provided direct support to franchisees in order to ensure operational and logistical year round readiness.

Selected Contributions:

Delivered an outstanding client experience by creating a warm and welcoming first and

lasting impression that exceeded the unique needs and preferences of each client.

Matched clients to the optimal Tax Professionals

Provided clients with completed tax returns and checks and routinely balanced cash register and

payments

Educational Overview

QA101 Consulting Group January 2014 Present

Quality Assurance Training

Bothell, WA

QA 101 is an intense training class. The main instructor has been trained over 500 Software Test Engineers that are currently

working in the IT industry; he has over 15 years of Training / Management experience in building large QA teams.

This course is not only theory based but is a hand on approach to testing using the latest testing tools.

• This course provides a full understanding of the modern Software Development Life Cycle (SDLC)

o Waterfall / Agile – Scrum / Spiral

Trained in requirements review including Wireframes, peer reviews and Ping Pong Flows

o

• Testing methods and Test Case writing

• Defect logging, design and management

• Mercury Quality Center Trained

• Mobility best practice testing methods and Test Case writing

• Mobility defect logging, design and management

• Mobility styled Triage and Issue Tracking.

• Mercury Quality Center Trained

Entering Requirements

o

Mapping Requirements to Test Cases in the Test Plan

o

Writing test cases in Test Plan folder

o

Logging Defects in the Defect folder

o

• University of Washington

Media and Communications Major obtained a BA in 2013

o

Member of Phi Sigma Theta National Honor Society

o

GPA: 3.2

o

• Bellevue Community College

Basic Broadcasting Certificate – 2012

o

• Edmonds Community College

Associates Diploma 2009

o

Additional Skills & Interests

Volunteer at Seattle Mission Charity

o Provide no cost dental services to people in need

Volunteer at Mars Hill Church

o Provide digital media support for church services (audio & video recording)

Fluent in Russian/Ukrainian with interpretation abilities

Volunteered at United Way

Highly motivated and professional

Strong organization skills

Driven and a self starter

References available upon request



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