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Customer Service Supervisor

Location:
Philadelphia, PA
Posted:
May 06, 2014

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Resume:

Austin Rivera

acd0wb@r.postjobfree.com

813-***-****

Tampa, FL

Objective: Seeking a company that allows its associates to promote themselves with hard

work and determination. A company where I can invest my time and personal assets. A Vessel

that can use my personal skills, passion and motivation in armed guard and personal training to

exceed company goals.

Education:

Hillsborough High School Graduated: 2006

High School Diploma

Tampa, FL

Skills:

- Customer service skills

- Time Management

- Supervisor Skills

- Leadership

- Communication

Work Experience:

Eagle One Security: August 2013 – Present

Armed security officer

Tampa, FL

• Provides armed security in local Tampa and St. Pete night clubs

• Main duties are to secure the outer perimeter of the property by making sure that

there is no loitering in the parking lot and any hostile guests are escorted off of

property in a safe and timely manner.

• Provides outstanding pat searches before guests enter building.

• Provides backup for the internal security if needed.

Securitas: August 2013 - Present

Tampa, FL

• Site Security Captain for the local Bristol-Myers Squibb building

• Supervisor for 5 officers that patrol interior and exterior portions of property

• Monitors security cameras

• Performs receptionist duties along with registering timesheets and updating

payroll.

Capital One April 2012 – August 2013

Fraud Supervisor

Tampa, FL

•Handled escalated customers from lower levels of Fraud Department.

•Investigated Fraud by analyzing data and trends

•Coaching role to peers to improve team efficiency.

C&C

November 2008 - May 2012

Valet

Tampa, FL

The Doghouse LLC

January 2011 - September 2011

Training Apprentice

St. Petersburg/Tampa Bay

•Basic Cleaning and grooming of training facility

•Supervisor of exercise and play times with an up close and personal point of view.

•Developed and executed a training program that was specific to each clients need.

717 Parking Enterprise

May 2008 - December 2008

Overnight Supervisor

Tampa, FL

•Was the sole individual responsible for the Marriott Waterside valet.

•Process entire cycle of record keeping, customer inputs and cashier closeouts for all

employees of previous shifts.

Fiber Deck

June 2007 - October 2008

Construction - Residential and Commercial

Tampa, FL

•Outfitted entire houses with customized Fiberglass components.

•Ensured arrival and implementation to designated area to meet completion deadline.

Ethan Allen

December 2006 - June 2007

Warehouse Coordinator

•Coordinated and processed items for shipping and delivery.

•Check listed items to ensure quality and damage.

NUAIR February 2006 - December 2006

Glass Puller

•Processed incoming and outgoing inventory for warehouse.

•Coordinated delivery time frame and assurance of customer satisfaction.

References: Furnished upon request.



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