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Customer Service Real Estate

Location:
United States
Posted:
May 06, 2014

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Resume:

KIMBERLY HARDY

**** ***** ****** ***** . *******, GA 30012 . 404-***-****

Email: acd0n9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

o Exhibit a high caliber of customer service, sales and marketing

abilities

o Excellent analytical and problem-solving skills

o Ability to build long-term client relationships

o Accounts receivable/payable invoicing and Bookkeeping

o Ability to lead team in strategic direction by aligning the department

with a company's mission, vision, and core values

o Savvy in time management and adhere to critical deadlines

o Experience in title abstracting including identifying discrepancies in

chain of title, legal descriptions, or other title issues

o Experience in data auditing and integrity

o Experience communicating with real estate attorneys to ensure proper

documentation

o Exemplary in interpreting and preparing legal contracts; Knowledgeable

in real estate and other legal closings

o Familiarity with management of corporate retail and office portfolio

PROFESSIONAL EXPERIENCE:

Randstad Staffing Services

8/2013 - 01/2014

HR Specialist/Front Desk Relief Receptionist (Temporary)

CSM Baking Products - Tucker, GA

o Conducted new hire orientation and assisted with the on-boarding

process

o Prepared and maintained all personnel files/medical files/STD, LTD and

leave files

o Provided records and information related to Unemployment Claims for

Talx

o Input new hires and rehires into HRIS (ADP)

o Input all personnel changes into HRIS (ADP)

o Maintained liaison with payroll to provide assistance in correcting

errors and inputting updates

o Entered all employee terminations and calculate remaining PTO

o Responsible for verifying prospective employees citizenship and work

status with E-Verify

o Responsible for separating all I-9 forms from personnel files for

auditing purposes

o Responsible for answering all child support court documents for

payroll deductions

o Answered company switchboard for all departments

o Greeted all incoming visitors and directed them to appropriate

departments

o Daily A/R collections

o Assisted with making plant employee badges

o Ordered supplies

o Coordinated use of conference rooms

o Assisted sales team with expense reports

o Distributed mail to recipients prioritizing checks given to Accounting

o Reception responsibilities and miscellaneous administrative functions

as needed

Randstad Staffing Services

8/2012-10/2012

Data Entry Indexer (Temporary)

Reed Construction Data - Norcross, GA

o Responsible for uploading and entering the construction project manual

to client website

o Input the table of contents, section numbers and index for each manual

via web site

o Uploaded the inside content for each bid document including all plans

and specs

for new construction, reconstruction, or demolition for client

sites

CompuTax Accounting & Tax Svc.

2/2012-4/2012

Seasonal Tax Office Manager

o Maintained up to date deposit and withdrawal system for business

clients

o Reconciliation of invoices to business banking accounts

o Verified and reconciled pay amounts, hours of work, deductions

o Responsible for the accurate filing of all accounts payable invoices

o Responsible for billing clients for monthly bookkeeping and payroll

services

o Set-up extensions and amendments for tax returns

Virtual Properties - Duluth, GA

2010-Ongoing

Real Estate Sales Agent (Commission)

o Present purchase offers to sellers for consideration

o Confer with escrow companies, lenders, home inspectors, and pest

control operators to ensure that terms and conditions of purchase

agreements are met before closing dates

o Prepare documents such as representation contracts, purchase

agreements, closing statements, deeds and leases

o Coordinate property closings, overseeing signing of documents and

disbursement of funds

o Advise clients on market conditions, prices, mortgages, legal

requirements and related matters

Kimberly Hardy/pg. 2

CB Richard Ellis - Atlanta, GA

2004-2010

Leasing Manager/Lease Administrator

o Calculated the terms, rents, sublease payments, taxes and property

expenses of leases for tenants

o Responsible for reviewing and processing invoices for such expenses as

rent, security deposits, and OPEX

o Generated weekly ad hoc reports for all property leases and terms

o Responsible for drafting legal documents, such as RFP's, LOI's and

renewal notice letters

o Researched legal leasing contracts for terms and conditions relevant

to retail renewal

o Worked in conjunction with legal department to draft and process lease

extensions, terminations, easements, license agreements and related

documents including SNDA's and Estoppels

o Located and acquiring new properties to meet client timelines and

budget

o Managed the approval process for lease renewals, acquisitions, and

dispositions

o Helped to resolve landlord and tenant disputes

o Contributed to the analysis of lease terms and database content and

integrity

Mercer University Pharm. School - Atlanta, GA

2002-2004

Dean's Assistant/Student Recruiter

o Managed the student residency contracts for legal compliance

o Assisted Associate Dean of Admissions in managing the admissions

process and delivery of student services

o Reviewed transcripts and assisted with advising students on pre-

pharmacy course requirements

o Traveled to surrounding colleges with Admissions Recruiter to meet

with prospective students

o Participated in personal interviews by overseeing the schedule for the

interview process and discussing with applicants housing, career

paths, and student activities

o Updated and maintained the student applicant tracking database

o Responsible for inputting personnel action forms for employee

terminations, job upgrades, and budget adjustments for new hires

o Responsible for hiring and supervising work-study students

o Handled confidential personnel matters, including disciplinary

proceedings and privileged communications and records for faculty

files

University of Alabama SOPH - Birmingham, AL

2001-2002

Dean's Assistant

o Assisted the University Community Leader with grant writing and

proposals

o Assisted with compiling data for fiscal year-end budget

o Coordinated office set-ups for new faculty

o Events Planner and Coordinator for faculty activities and Student

Development Department

o Assisted Development Department with soliciting businesses for

donations

o Organized and coordinated major fundraising events for surrounding

community projects

o Entered and recorded endowment gifts and contributions given to the

university

o Accounts payable for vendor invoicing

Revere Software Solutions - Birmingham, AL

2000-2001

Technical Writer & System's Support Specialist

o Responsible for writing product documentation for software

o Wrote technical guidelines for clients

o Wrote intranet help system for clients

o Created Web content and end-user reference manuals

Regions Bank - Birmingham, AL

1998-1999

Inbound Customer Service Team Leader

o Monitored the ACD (Automatic Call Distributor) system to ensure proper

usage of time and track any system delays

o Assisted subordinate staff with troubleshooting issues for clients and

provided escalation support to resolve issues

o Delegated responsibilities and assigned incoming files to subordinates

o Responsible for verifying accuracy on business banking accounts before

releasing final documents to clients

o Trained support desk team members on software skills, ticketing

procedures, and other special departmental processes

o Conducted employee performance reviews

o Disseminated pertinent information from corporate meetings to

subordinates

o Responsible for running weekly and monthly scorecard reports for

ticket and file metrics

EDUCATION:

Bachelor of Arts Degree-Broadcasting/Journalism: The University of Alabama,

1995

Master of Science - Human Resources Management: The University of Maryland,

2005

GMAC Real Estate Academy, September, 2004 (Active Real Estate License as of

2013)

TECHNICAL ABILITIES:

Platforms: MAC Environment - MAC OS/X; Windows - MS Word, Excel, Publisher,

Outlook, PowerPoint, Adobe Suite; Drake Accounting

Databases: MS Access, Oracle, Lexis-Nexis, Crystal Reports, Virtual Premise

Real Estate Database, Database Warehousing, Co-Star, ADP

Internet: Blogging, web content writing, social media networking and

affiliate marketing[pic]



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